Sr Manager, Seattle Service Sales

Otis SE; Seattle (WA); On-site; USD 140,000 - 175,000; Full time

Benefits offered by this job

401(k) plan

Comprehensive medical coverage

Paid vacation and holidays

Life insurance

Disability coverage

Tuition reimbursement

Employee recognition awards

Job summary

Otis Elevator Company is seeking a Sr Manager, Service Sales to lead a high-performing team in the Seattle operating territory. You will drive service sales processes, build customer loyalty, and expand the portfolio, reporting to the General Manager of Seattle.

You will partner with the GM and Sales Enablement to implement a territory service sales plan, manage accounts, and mentor Service Account Managers to hit KPIs and financial objectives.

Qualifications

• Bachelor’s degree is highly desirable with 3-5 years experience.
• Strong written and verbal communication skills.
• Ability to understand financial statements and contracts.

Responsibilities

• Lead the service sales team within the Seattle OT.
• Manage all sales processes and drive continuous improvement.
• Develop the strategic service sales plan with the GM and enablement teams.

Skills

Elevator industry experience

Leadership

Communication skills

Time management

Microsoft Office

Education

Bachelor’s degree

High school diploma + 10 years experience

Tools

Microsoft Office

Job description

Otis Elevator Company is searching for a highly motivated Sr Manager, Service Sales to lead a high performing team within the Seattle operating territory. The Service Sales Manager is managing all sales processes, providing direction for continuous improvement initiatives and meeting or exceeding the operating territory's (OT) business objectives. You will lead the service sales colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. This role has a direct reporting partnership with the General Manager of the Seattle territory.

Your Leadership Impact Partner with and support the General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives. In partnership with the General Manager and Sales Enablement teams, build the OT’s service sales plan while managing standardized sales processes and sales management tools to be applied. Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair. Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants. As the Service Sales Manager, you will lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes. Develop a keen sense for key prospective customers within OT and manage all accounts regarding any at risk or cancellations. Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs.

Your Experience Education

Bachelor’s degree highly desired, with 3 - 5 years of experience. High school, or equivalent, plus 10 years of relevant experience. Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

Work Experience

Multiple years of experience within the Otis, or the elevator industry. 3 - 5+ years business to business sales experience. Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application. Strong desire for candidates who have a proven track record of meeting financial goals and objectives.

Basic Qualifications

5+ years elevator industry management experience strongly preferred. Ability to work in a highly team-oriented and dynamic environment. Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers. Needs to be self-motivated and able to manage many simultaneous projects and responsibilities. Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software. Strong leadership skills, goal-oriented, and self-motivated with strong time management and organizational skills. Knowledge and strict enforcement of company EH&S policy and processes.

Location

The job duties for this role require work to be performed 100% in the office in Seattle. Remote work is not available. The expectation is to report into one office on a regular basis and visit the other 1-2x/month.

Work Authorization

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Benefits

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

The salary range for this role is $140,000 to $175,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis.

Become a part of the Otis team and help us #Buildwhatsnext!

Equal Opportunity Employer

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.