Manager, Territory Management

Otis Worldwide Corporation; Las Vegas (NV); Presencial; USD 90.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan with company match

Medical, prescription drug, dental, or

Vision coverage

Paid vacation and holidays

Life insurance and disability coverage

Tuition reimbursement program

Parental leave benefits

Descripción de la vacante

Otis Elevator Company in Las Vegas is seeking a Manager, Territory Management to lead on-site elevator service operations and customer account management. You will supervise field teams, manage maintenance and projects, and serve as the customer’s primary on-site contact for service needs and escalations.

We value safety, ethics, quality, and employee opportunity, offering a comprehensive benefits package and a salary range of $90,000 to $115,000 per year.

Formación

• 5+ years in elevator service, maintenance, or related operations.
• Experience in account management or customer-facing roles is preferred.
• Strong leadership of field teams and collaboration with technicians.

Responsabilidades

• Lead day-to-day elevator service operations with safety, quality and customer satisfaction in focus.
• Develop and coach field employees, providing leadership and operational support.
• Serve as primary on-site contact for service needs, priorities, projects and escalations.
• Oversee maintenance, repairs, modernization and upgrades, contracts, billing and invoicing.
• Coordinate field activities and resolve operational issues to ensure reliable service.

Conocimientos

Leadership

Account management

Communication

Safety focus

Customer relationships

Problem solving

Educación

High school diploma or equivalent

Bachelor's degree preferred

Descripción del empleo

Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator Company is seeking a highly motivated Manager, Territory Management to support a key customer operation in Las Vegas, Nevada. This highly visible, on-site leadership role combines customer account management and field service operations, giving you the opportunity to lead teams while building a strong customer partnership. You will oversee day-to-day service operations, support maintenance and project activities, manage commercial and contractual responsibilities, and serve as a key point of contact for the customer. This is an excellent opportunity for a leader who understands the elevator service business, enjoys working directly with customers, and can successfully balance operational priorities with account management.

Key Responsibilities

On a typical day you will:

Lead day-to-day elevator service operations while maintaining a strong focus on safety, quality, and customer satisfaction.

Manage and develop field employees, providing leadership, coaching, training, and operational support.

Build a strong customer partnership by serving as a primary point of contact for service needs, operational priorities, projects, and escalations.

Oversee account responsibilities including maintenance, repairs, modernization and upgrade activities, contracts, billing, and invoicing.

Coordinate field activities and troubleshoot operational issues to help maintain reliable service and efficient execution.

Partner with customer and internal teams to plan work, address priorities, and ensure contractual commitments are met.

Manage labor, materials, scheduling, and operational resources effectively.

Provide technical and operational support while helping field teams resolve business-critical issues.

Maintain strong knowledge of account performance, customer expectations, and ongoing project activity.

Serve as an on-site leader and respond to urgent customer or operational needs when required.

What you will need to be successful

• 5+ years of Elevator industry experience with a strong understanding of service, maintenance, account management, or related operations.
• Experience in account management, service sales, or a customer-facing commercial role is strongly preferred.
• Demonstrated ability to lead field teams and work effectively with technicians and operational partners preferred.
• Strong understanding of customer relationships, contracts, billing, and service operations.
• A strong commitment to safety and creating an environment where safe work practices remain a priority.
• Excellent communication, relationship-building, and problem-solving skills with the ability to work effectively in a high-visibility customer environment.
• Ability to manage multiple operational and customer priorities while maintaining attention to detail and accountability.
• High school diploma or equivalent with relevant work experience required; bachelor's degree preferred.

Benefits

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

Work Authorization

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Salary Transparency

The salary range for this role is $90,000 to $115,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

About Otis

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!

We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential.

Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.