Sr. Manager, Retail Training & Communications - Global

Deckers Brands; California, Northern (MO, KY); On-site; USD 122,000 - 165,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Financial planning & wellbeing

Discounts & perks

Growth & development

Health & wellness

Job summary

Deckers Brands is seeking a Sr. Manager, Global Retail Training & Communications to set the learning strategy for UGG and HOKA across worldwide retail teams.

You will craft globally consistent yet locally relevant experiences, leveraging micro-learning, mobile-first formats, and AI-enabled tools to accelerate adoption and improve frontline performance. You will partner with regional teams to translate business priorities into scalable learning solutions, support executive communications, and

Qualifications

• 7+ years in learning and development, instructional design, or related field in a global or matrixed org.
• Experience creating micro-learning and short-form video content.
• Experience with AI-enabled tools, rapid-authoring, and LMS/LXP platforms.

Responsibilities

• Own the global retail learning vision, multi-year roadmap, and operating model for UGG and HOKA.
• Partner with cross-functional teams to translate business needs into learning outcomes.
• Measure effectiveness through participation, completion, knowledge, confidence, behavior, and KPIs.
• Design learning across service, product, selling, operations, leadership, onboarding, and transformation initiatives.

Skills

Blended learning

Instructional design

AI-enabled learning

Mobile-first content

Video/assets creation

LMS/LXP

Stakeholder influence

Education

Bachelor’s degree or equivalent experience

Tools

Rapid-authoring tools

Video editing tools

Job description

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

Job Title: Sr. Manager, Retail Training & Communications - Global Reports to: Sr. Director, Retail Operations - Global Location: US (Remote); West Coast Preferred Interested applicants must reside in one of the following approved states: California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Texas, Virginia, Washington, Wisconsin

The Role As the Senior Manager, Global Retail Training & Communications, you will set the vision and strategy for how retail employees learn across UGG and HOKA. You’ll create globally consistent and locally relevant learning experiences that build capability, accelerate adoption, and support pinnacle consumer experiences. You’ll lead innovation in micro-learning, mobile-first and short-form content, AI-enabled learning, and performance support, while establishing strong governance and measurement. You’ll partner with global and regional teams to translate business priorities into scalable learning solutions, with targeted support for executive and retail communications.

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

• Own the global retail learning vision, multi-year roadmap, and operating model for UGG and HOKA, aligned to business priorities and frontline needs
• Partner with cross-functional teams to convert business needs into learning outcomes
• Use learner feedback, performance data, and business insights to identify capability gaps and prioritize solutions
• Design learning across service, product, selling, operations, leadership, onboarding, and strategic transformation initiatives
• Create mobile-first journeys using micro-learning, short-form video, scenario practice, peer learning, live facilitation, and performance support
• Develop reusable standards, templates, toolkits, and workflows for rapid creation of high-quality content
• Build a culture of experimentation by testing emerging learning methods, technologies, and content formats
• Apply AI responsibly to accelerate development, personalize learning, and improve translation and localization
• Manage learning technology and vendor partnerships, including LMS and content-creation tools
• Own the global content calendar, intake and prioritization process, governance standards, and content lifecycle
• Measure effectiveness through participation, completion, knowledge, confidence, behavior, adoption, employee feedback, consumer outcomes, and business KPIs
• Provide targeted support for high-priority retail executive presentations, talking points, scripts, and updates

Who You Are

• Bachelor’s degree or equivalent experience
• 7+ years of progressive experience in learning and development, instructional design, retail training, or learning innovation, including work in a global or highly matrixed organization
• Demonstrated success building enterprise learning strategies and translating business priorities into scalable, measurable experiences for frontline employees
• Experience creating micro-learning, mobile-first content, short-form video, scenario-based learning, digital performance support, and visual presentations
• Experience with AI-enabled tools, rapid-authoring, video-editing, animation, digital content platforms, and LMS or learning experience platforms
• Retail experience strongly preferred; experience with global localization and accessibility is a plus
• Skills in learning strategy, performance consulting, adult learning, instructional design, behavior change, facilitation, and blended learning
• Strong stakeholder influence across brands, functions, regions, cultures, and languages without direct authority
• Team leadership and talent development; strong written and spoken English; curiosity, creativity, judgment, and effectiveness in a fast-paced remote global environment

What We’ll Give You

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
• Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
• Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.

#LI-LA1 $122,300.00 - $165,000.00 The salary range posted reflects the estimated minimum and maximum target for new hire salaries for this role in: Goleta, California (Remote) Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.

More than Just a Footwear Company From our corporate offices to our global retail stores, there’s a curious, independent spirit that’s distinctively Deckers Brands. We’re about giving people the freedom to pursue their passions. And we’re committed to helping them succeed; to become their best selves. That’s why we’re about more than work, the 9 to 5 or daily grind. We’re about opportunity - opportunity to create, to grow and to have an impact. As we work to become better at everything we do, how we better the world matters, too. Our products and brands are loved, no doubt about it. But the difference we make in people’s lives begins with our people, right here at Deckers Brands. We’re adventurous, spirited, unafraid of new challenges and willing to take chances. We are always ready to rally around a cause. Put simply, we want all of our people to thrive - to reach their full potential and have fun while doing it. Because in the end, Deckers thrives when our people thrive.