Sr. Manager, Retail Channel Management (Starlink Consumer)

Spacex; Bastrop (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

SpaceX is seeking a Sr. Manager of Retail Channel Management for Starlink Consumer. You will lead global retail channel operations, align regional growth teams into one worldwide function, and own the complete retail order lifecycle from PO intake to delivery.

You will ensure accurate forecasts, timely kit arrivals, and issue closure across markets. You will partner across supply chain, logistics, and compliance while setting standards for retail readiness and performance reporting.

Qualifications

• Lead global retail channel operations for Starlink Consumer.
• Consolidate regional teams into one global team with shared processes.
• Own the retail order lifecycle from PO intake to delivery and issue resolution.

Responsibilities

• Lead global retail channel operations for Starlink Consumer and set the operating standard for how retail and distribution partners are supported worldwide.
• Lead the global retail channel management team, including senior managers and retail operations leads, and consolidate retail channel team members across regions into one global team; define roles, coverage, and operating cadence; and direct the retail operations staff embedded in the regional growth organizations.
• Own the retail order lifecycle from purchase order to delivery: PO intake, order entry, allocation, fulfillment, shipment tracking, and receiving issues; standardize distributor and retailer order templates and drive automation wherever it removes manual work
• Support new retail door openings and expansions, including launch checklists, initial load-in orders, inventory positioning, merchandising and fixture readiness, in-store activation setup, and handoffs to regional teams
• Own retail inputs into demand planning and S&OP: consolidate distributor and retailer forecasts for kits and accessories by region, reconcile them against sell-in, sell-through, and inventory, and represent retail demand in production and supply planning reviews
• Partner with supply chain, logistics, and regional distribution center (RDC) teams to balance retail and online inventory, prioritize retail orders, and keep weeks of supply, backorders, and aged orders inside plan
• Hold the retail-readiness standard for every product shipped to retail: correct part numbers and product mapping, UPC and barcode quality, regulatory certification marks, packaging, and pallet integrity; partner with production and compliance to catch issues before kits leave the factory or RDC
• Build and run the retail channel operating cadence and reporting: order status, fill rate, on-time delivery, inventory by retailer and RDC, sell-through, activation rates, and open issues, each with a clear owner and date
• Track production, inventory, and logistics issues that affect retail, and lead cross-functional resolution, including relabeling, returns, replacement shipments, and retailer communication

Skills

Retail channel management

Forecasting

Demand planning

S&OP

Cross-functional leadership

Inventory management

Project coordination

Job description

the company was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today the company is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

SR. MANAGER, RETAIL CHANNEL MANAGEMENT (STARLINK CONSUMER)

As the Sr. Manager of Retail Channel Management, you will lead global retail channel operations for the Starlink Consumer Business. You will sit in the central Consumer Growth support organization and bring the retail channel managers across every region into one operating team with shared processes, tools, and standards. You own how retail demand becomes product on the shelf: order intake and processing, inventory allocation, kit and accessory readiness, and launch support for new retail doors.

You are the connective tissue between the regional growth teams that own retailer and distributor relationships and the Starlink functions that build, plan, and ship hardware (supply chain, demand planning, S&OP, logistics, production, compliance, and finance). In a fast-paced environment, you make sure retailer demand turns into accurate forecasts, the right kits and accessories arrive at distributor and retailer warehouses on time and retail ready, and issues are found and closed before they leave shelves empty.

RESPONSIBILITIES:

• Lead global retail channel operations for Starlink Consumer and set the operating standard for how retail and distribution partners are supported worldwide
• Lead the global retail channel management team, including senior managers and retail operations leads, and consolidate retail channel team members across regions into one global team; define roles, coverage, and operating cadence; and direct the retail operations staff embedded in the regional growth organizations
• Own the retail order lifecycle from purchase order to delivery: PO intake, order entry, allocation, fulfillment, shipment tracking, and receiving issues; standardize distributor and retailer order templates and drive automation wherever it removes manual work
• Support new retail door openings and expansions, including launch checklists, initial load-in orders, inventory positioning, merchandising and fixture readiness, in-store activation setup, and handoffs to regional teams
• Own retail inputs into demand planning and S&OP: consolidate distributor and retailer forecasts for kits and accessories by region, reconcile them against sell-in, sell-through, and inventory, and represent retail demand in production and supply planning reviews
• Partner with supply chain, logistics, and regional distribution center (RDC) teams to balance retail and online inventory, prioritize retail orders, and keep weeks of supply, backorders, and aged orders inside plan
• Hold the retail-readiness standard for every product shipped to retail: correct part numbers and product mapping, UPC and barcode quality, regulatory certification marks, packaging, and pallet integrity; partner with production and compliance to catch issues before kits leave the factory or RDC
• Build and run the retail channel operating cadence and reporting: order status, fill rate, on-time delivery, inventory by retailer and RDC, sell-through, activation rates, and open issues, each with a clear owner and date
• Track production, inventory, and logistics issues that affect retail, and lead cross-functional resolution, including relabeling, returns, replacement shipments, and retailer communication