Services Engagement Manager - Quality Cloud

Veeva Systems, Inc.; Boston (MA); Remote; USD 85,000 - 170,000; Full time

Job summary

A leading company in industry cloud is seeking a Services Engagement Manager for their Quality Cloud. This role involves structuring implementations, managing customer expectations, and collaborating with sales and services teams to ensure successful project delivery. The ideal candidate has extensive experience in Life Sciences and consulting services, with strong communication and negotiation skills. This is a remote, full-time position with travel requirements of less than 25%.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible PTO

Holidays

Charitable Giving

Qualifications

• 5+ years of experience delivering consulting services.
• Experience in Life Sciences and/or Quality.

Responsibilities

• Structure implementation approach and identify project charter.
• Develop and deliver Proposals and Statements of Work.
• Set customer and internal stakeholder expectations.

Skills

Communication

Negotiation

Collaboration

Job description

Services Engagement Manager - Quality Cloud

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

The Services Engagement Manager (SEM) is responsible for setting our Quality Cloud customers up for success and representing the entire value proposition and effort behind a Quality Cloud Implementation. This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.

With a passion for Software Implementation and expertise in Life Sciences Quality Sales, our ideal candidate will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. RFx Responses, and delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendations and strategic alignment of the team prior to project start.

This is a remote, full-time permanent role with Veeva. It is customer-facing, and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You’ll Do

• Utilize your Quality Life Sciences experience and Veeva product knowledge to structure the right implementation approach, set expectations, and identify the project charter, including staffing, timeframes, and costs.
• Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services.
• Set customer and internal stakeholder expectations correctly, focusing on long-term success.
• Provide awareness and alignment with the partner ecosystem.
• Position Managed Services support, training, and other solutions needed for a successful customer experience.
• Travel estimate: Less than 25%.

Requirements

• Direct experience in Life Sciences and/or Quality, preferably within Document Management, GxP Training, Quality Event Management, Validation Management, and LIMS space.
• Close collaboration with Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish success metrics, and build confidence in delivery.
• Proven track record of contributing to and exceeding sales quotas.
• Strong written and verbal communication skills, executive presence, and facilitation experience.
• Ability to manage negotiations with stakeholders, including executives.
• 5+ years of experience delivering consulting services, including selling services.
• Ability to travel up to 25% of the time.

Nice to Have

• Experience with Cloud-based solution deployment.
• Exposure to compliance and validation standards in Life Sciences.
• Successful track record in selling services.
• Benefits include medical, dental, vision, life insurance, flexible PTO, holidays, and charitable giving.

Compensation

• Base pay: $85,000 - $170,000, with actual salary depending on experience and location. Additional compensation may include bonuses or stock options.

Veeva’s headquarters are in the San Francisco Bay Area, with offices in over 15 countries.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics. For accommodations, contact [e-mail].

Work Where It’s Best for You

Work Anywhere allows you to work in an office or remotely, with core hours for meetings and collaboration. Offices are designed as hubs for social interaction and idea exchange, and product teams are regionally organized to optimize collaboration.

Roles like Sales and Professional Services may involve travel to clients. Moving within a country does not affect your salary. We support working where it’s best for you.

A different kind of company. A Public Benefit Corporation.

As a PBC, Veeva considers its public benefit purpose alongside shareholder interests, aiming to make industries more productive and create quality employment opportunities.

What sets us apart

In 2021, Veeva became the first public company to convert to a PBC, focusing on industry impact and community benefit.

Our engineering teams prioritize focus, speed, and integrity, fostering an environment for innovative software development.