SR Manager Quality

Universal Logistics Holdings; Flint (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Universal Logistics Holdings, a leading logistics provider, seeks a hands-on Quality Supervisor for a high-volume cross-dock operation in Flint, MI, supporting General Motors. You will lead quality activities, audits, and continuous improvement initiatives to ensure production materials meet stringent standards.

You will develop corrective actions, mentor a quality team, and partner with Operations, Safety, and Customer teams to sustain compliance and drive customer satisfaction.

Qualifications

• 2+ years of leadership experience in quality, warehousing, logistics, automotive, or manufacturing environments.
• Previous experience conducting audits, inspections, and root cause investigations.
• Strong understanding of corrective actions, process improvement, and quality systems.
• Experience supporting shipping, receiving, inventory control, cross-dock, or warehouse operations.

Responsibilities

• Supervise daily quality activities across cross-dock, warehouse, and material handling operations.
• Ensure compliance with General Motors quality requirements, operating procedures, and work instructions.
• Lead quality inspections, audits, and corrective action processes.
• Investigate quality concerns, shipping discrepancies, inventory variances, and customer complaints.
• Analyze quality metrics and identify trends, root causes, and process improvement opportunities.
• Develop and implement corrective and preventive action plans.
• Partner with Operations, Safety, and Customer teams to resolve quality-related issues.
• Monitor KPIs related to inventory accuracy, quality performance, customer satisfaction, and process compliance.
• Conduct employee training on quality standards, procedures, and customer expectations.
• Maintain quality documentation, reports, audits, and corrective action records.
• Support new customer launches, process changes, and continuous improvement initiatives.
• Lead internal audits and support customer-facing audits as required.
• Provide coaching, performance management, and development for quality team members.
• Promote a culture focused on accountability, quality, safety, and customer service.

Skills

Leadership

Audits & inspections

Root cause analysis

Shipping & receiving

Inventory control

Cross-dock

Warehouse operations

Process improvement

Quality systems

GM/Automotive experience

Analytical thinking

Problem solving

Communication

Organizational skills

Multitasking

Attention to detail

Leadership abilities

Education

Bachelor's degree

Tools

Microsoft Office

Reporting tools

Warehouse management systems

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area.

Logistics Insight Corporation (LINC), a subsidiary of Universal Logistics Holdings, Inc. , is a leading third-party logistics provider offering customized supply chain solutions across North America. Through experienced leadership, proven operational processes, and advanced technology, LINC delivers warehousing, transportation, inventory management, sequencing, and value-added logistics services for some of the world’s largest manufacturers.

This position is based in Flint, Michigan , supporting General Motors within a high-volume cross-dock operation. The facility is responsible for inbound and outbound material flow, inventory control, shipping and receiving, and ensuring critical production materials are delivered accurately and on time. We are seeking a hands-on Quality Supervisor to lead quality initiatives, drive continuous improvement efforts, and ensure compliance with customer and company standards throughout the operation.

Responsibilities

• Supervise daily quality activities across cross-dock, warehouse, and material handling operations.
• Ensure compliance with General Motors quality requirements, operating procedures, and work instructions.
• Lead quality inspections, audits, and corrective action processes.
• Investigate quality concerns, shipping discrepancies, inventory variances, and customer complaints.
• Analyze quality metrics and identify trends, root causes, and process improvement opportunities.
• Develop and implement corrective and preventive action plans.
• Partner with Operations, Safety, and Customer teams to resolve quality-related issues.
• Monitor KPIs related to inventory accuracy, quality performance, customer satisfaction, and process compliance.
• Conduct employee training on quality standards, procedures, and customer expectations.
• Maintain quality documentation, reports, audits, and corrective action records.
• Support new customer launches, process changes, and continuous improvement initiatives.
• Lead internal audits and support customer-facing audits as required.
• Provide coaching, performance management, and development for quality team members.
• Promote a culture focused on accountability, quality, safety, and customer service.

Qualifications

• 2+ years of leadership experience in quality, warehousing, logistics, automotive, or manufacturing environments.
• Previous experience conducting audits, inspections, and root cause investigations.
• Experience supporting shipping, receiving, inventory control, cross-dock, or warehouse operations preferred.
• Strong understanding of corrective actions, process improvement, and quality systems.
• Experience supporting General Motors or other automotive customers is a plus.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and leadership abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, reporting tools, and warehouse management systems.
• Strong attention to detail and commitment to operational excellence.
• Bachelor’s degree preferred but not required.