Sr. Manager Business Systems

First Citizens Bank; Raleigh (NC); Hybrid; USD 140,000 - 180,000; Full time

Job summary

First Citizens Bank in Raleigh, NC seeks a Product Management Leader to own the strategy, roadmap, and delivery of enterprise S2P and CLM solutions. You will lead Agile teams, define product vision, and partner with business stakeholders, IT, and vendors to deliver scalable procurement and contracting capabilities.

The role requires deep Coupa experience and a track record in Source-to-Pay processes, contracts management, and product ownership.

Qualifications

• Bachelor's degree and 6 years of experience in Information Technology or Business System management or specific systems to be supported (or High School Diploma/GED with 10 years of experience)
• Experience with Coupa and Source-to-Pay platforms is highly preferred
• Experience as Product Manager/Product Owner and in agile delivery methods

Responsibilities

• Define product vision, strategy and multi-year roadmap for Procure-to-Pay and CLM capabilities.
• Lead a team responsible for design, configuration, reporting, testing, implementation and upgrades of the supported systems.
• Manage performance, training and development of assigned staff.
• Lead change management and training for business users and associates as needed

Skills

Coupa experience

Source-to-Pay

Product manager experience

Agile delivery

Education

Bachelor's Degree in IT or related field

High School Diploma or GED

Tools

Contract management tool

Job description

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

We are seeking an experienced Product Management Leader to drive the strategy, roadmap, and delivery of enterprise Source-to-Pay (S2P) and Contract Lifecycle Management (CLM) solutions. This role will be responsible for defining product vision, managing a team of product professionals, prioritizing product backlogs, and partnering closely with business stakeholders, technology teams, and vendors to deliver scalable procurement and contracting capabilities.

The ideal candidate brings deep experience in Coupa, Source-to-Pay processes, Product Management/Product Ownership, and Contract Lifecycle Management platforms, with a strong track record of leading Agile product teams and delivering business value through technology solutions.

Responsibilities

• Business Strategy – Define and own the product vision, strategy and multi-year roadmap for Procure-to-Pay and Contract Lifecycle Management capabilities. Contributes to the development of the system strategy through partnership with business unit leaders, IT, and other key stakeholders. Ensures alignment both inside and outside of through personal leadership efforts.
• System Support - Manages a team responsible for design, configuration, reporting, testing, implementation and upgrades of their supported business system(s). Oversees efforts to troubleshoot and improve processes for end users. Owns and prioritizes the product backlog based on value delivered, end-user experience, risk mitigation and organizational priorities.
• Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Manages the performance, training, and evaluation of assigned staff. Maximizes group achievements by providing technical and professional development.
• Change Management - Leads change management efforts across the organization for their business system. Provides appropriate training and education for business users, managers, and associates, as needed.

Qualifications

Bachelor's Degree and 6 years of experience in Information Technology or Business System management or specific systems to be supported OR High School Diploma or GED and 10 years of experience in Information Technology or Business System management or specific systems to be supported

Preferred Qualifications

• Experience in Coupa
• Experience in Source to Pay Process
• Product Manager/ Product owner experience
• Experience with contract management tool (Icertis or other)
• Agile delivery method

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.