Sr. Manager - Product Management -Source to Pay Solutions

First Citizens Bank; Charlotte (NC); Hybrid; USD 140,000 - 190,000; Full time

Job summary

First Citizens Bank is seeking an experienced Product Management Leader to drive the strategy, roadmap, and delivery of enterprise Source-to-Pay (S2P) and Contract Lifecycle Management (CLM) solutions in a hybrid setting. The role requires owning the product vision, prioritizing backlogs, and partnering with business, IT, and vendors to deliver scalable procurement capabilities.

The ideal candidate brings deep Coupa, S2P, and CLM expertise with a proven track record leading agile product teams

Qualifications

• Bachelor's degree with 6+ years in IT or business systems management, or HS diploma with 10+ years' experience.
• Experience with Procure-to-Pay or Source-to-Pay systems and contracts management.
• Experience with Coupa and CLM platforms; familiarity with agile product delivery.

Responsibilities

• Define and own the product vision, strategy and multi-year roadmap for Procure-to-Pay and CLM capabilities.
• Lead a team responsible for design, configuration, reporting, testing, implementation and upgrades of their supported systems.
• Manage performance, training and development of staff; align goals with company priorities.
• Lead change management with training and education for business users and managers.

Skills

Coupa

Source to Pay

Product management

Agile delivery

Education

Bachelor's degree + 6 years IT/BSM

HS diploma + 10 years IT/BSM

Tools

Icertis

Job description

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

We are seeking an experienced Product Management Leader to drive the strategy, roadmap, and delivery of enterprise Source-to-Pay (S2P) and Contract Lifecycle Management (CLM) solutions. This role will be responsible for defining product vision, managing a team of product professionals, prioritizing product backlogs, and partnering closely with business stakeholders, technology teams, and vendors to deliver scalable procurement and contracting capabilities.

The ideal candidate brings deep experience in Coupa, Source-to-Pay processes, Product Management/Product Ownership, and Contract Lifecycle Management platforms, with a strong track record of leading Agile product teams and delivering business value through technology solutions.

Responsibilities & Qualifications

• Business Strategy - Define and own the product vision, strategy and multi-year roadmap for Procure-to-Pay and Contract Lifecycle Management capabilities. Contributes to the development of the system strategy through partnership with business unit leaders, IT, and other key stakeholders. Ensures alignment both inside and outside of through personal leadership efforts.
• System Support - Manages a team responsible for design, configuration, reporting, testing, implementation and upgrades of their supported business system(s). Oversees efforts to troubleshoot and improve processes for end users. Owns and prioritizes the product backlog based on value delivered, end-user experience, risk mitigation and organizational priorities.
• Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Manages the performance, training, and evaluation of assigned staff. Maximizes group achievements by providing technical and professional development.
• Change Management - Leads change management efforts across the organization for their business system. Provides appropriate training and education for business users, managers, and associates, as needed.

Position Specific Skills

Experience with business system to be supported

Qualifications

Bachelor's Degree and 6 years of experience in Information Technology or Business System management or specific systems to be supported OR High School Diploma or GED and 10 years of experience in Information Technology or Business System management or specific systems to be supported

Preferred Qualifications

• Experience in Coupa
• Experience in Source to Pay Process
• Product Manager/ Product owner experience
• Experience with contract management tool (Icertis or other)
• Agile delivery method

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at benefits.

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