Sr. Manager, Process Improvement

Smurfit Westrock plc; Lansing (MI); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Manager of Process Improvement to lead transformative initiatives within their Customer Service function. This role is pivotal in enhancing optimization and integrating systems while fostering strong relationships across all employee levels. The ideal candidate will bring over seven years of project management experience, particularly within customer operations, and possess a strategic mindset to drive change effectively. Join a global packaging company committed to sustainability and excellence, where your contributions will significantly impact the organization's success and culture.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Paid Time Off

Comprehensive Training

Learning and Development Opportunities

Qualifications

• 7+ years of project management experience in customer operations or related fields.
• Strong understanding of process improvement tools and techniques.

Responsibilities

• Drive optimization and efficiency using technology to enhance customer experience.
• Support transformation initiatives within the Customer Service organization.

Skills

Project Management

Stakeholder Engagement

Change Management

Analytical Skills

Communication Skills

Education

Undergraduate degree in Business

Undergraduate degree in Finance

Undergraduate degree in Engineering

Tools

Alteryx

Radius

AS400

BPICS

ERP Systems

Job description

Join to apply for the Sr. Manager, Process Improvement role at WestRock Company.

The Opportunity:

As a Senior Manager, Process Improvement, you will support the overall transformation of the newly unified company Customer Service function by driving critical initiatives. You will be a key member in our efforts to enhance optimization, further integrate our systems and processes, drive a consistent end-to-end view across customer service, and enable common systems and tools used to maximize our performance.

Supporting the transformation, you will assist in ensuring that we have the right capability to support the newly unified organization. In this capacity, you will bring together the right tools, processes, and metrics to support these very important initiatives. You will manage multiple projects and initiatives that align to the transformation. Leveraging Smurfit WestRock values, you will build and maintain solid relationships across all employee levels as we drive for change and improvements.

The role requires significant stakeholder engagement across the business. The successful candidate will demonstrate the ability to lead/manage change, effectively communicate with employees at all levels of the organization, collaborate with key stakeholders, and model the WestRock Key values and behaviors.

This position requires a self-starter who can work with limited direct supervision and is entrepreneurial in spirit. The role is remote, with minimal travel.

How You Will Impact Smurfit Westrock:

1. Responsible for driving optimization and efficiency using technology that provides solutions while enhancing the user experience of the customers.
2. Support the overall transformation of the newly unified Consumer Packaging North America Customer Service organization.
3. Enable company optimization through projects designed to integrate systems and functions.
4. Cultivate relationships with Consumer Packaging key business leaders to understand the operation, functional priorities, and challenges.
5. Liaise with the business and key stakeholders to understand the impacts of associated change on the function(s) and the organization.
6. Act as a resource to leaders for strategic, tactical and consulting support.

What You Need to Succeed:

1. The ideal candidate will have a minimum of 7 years progressive project management experience within Customer operation/customer service or a related field (For example: Customer service, Logistics, Operations, Strategy, and Business Development). Consumer packaging industry experience with demonstrated success strongly preferred. Candidates should possess an undergraduate degree in business, finance, engineering or related field.
2. Possess strategic mindset and project management skills to quickly establish rapport and credibility at all levels of the organization.
3. Understanding of Process Improvement tools and techniques.
4. Proficient in Alteryx, Radius, AS400, BPICS, or other ERP systems a plus.
5. Experience effectively communicating with senior business leaders.
6. Demonstrates initiative, drive, and determination to deliver results.
7. Strong analytical skills and business acumen in order to influence stakeholders.
8. Experience with a complex/growing organization.

What We Offer:

1. Corporate culture based on integrity, respect, accountability and excellence.
2. Comprehensive training with numerous learning and development opportunities.
3. An attractive salary reflecting skills, competencies and potential.
4. A generous benefits package starting on your first day of employment, including medical, dental, vision, disability, life insurance, 401k match, paid time off.
5. A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Veterinary Services