Sr. Manager Platform & System Project Management, Global Customer Engagement Training

Pfizer, S.A. de C.V; Lake Forest (IL); Hybrid; USD 120,000 - 202,000; Full time

Job summary

Pfizer seeks a Platform & System Project Management Specialist to enhance training methods for customer-facing colleagues. This role involves developing a multimodal training strategy, managing projects, and collaborating with cross-functional teams to ensure effective training delivery. Ideal candidates will have extensive project management experience and a strong background in training and development.

Benefits

401(k) plan with matching contributions

Paid vacation and personal days

Health benefits including medical, dental, and vision coverage

Paid caregiver/parental leave

Qualifications

• 6+ years of project management experience in relevant fields.
• Strong interpersonal skills with a collaborative approach.
• Proficiency in project management tools and methodologies.

Responsibilities

• Manage and coordinate training for customer-facing colleagues.
• Develop and implement multimodal training programs.
• Act as the primary liaison between project teams and stakeholders.

Skills

Project management

Interpersonal skills

Data analysis

Budget management

Presentation skills

Education

Bachelor’s degree

Masters or advanced degree in Business or Technology

Tools

Project management tools

Learning management systems (LMS)

Job description

• United States - Pennsylvania - Collegeville
• United States - New York - New York City

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.

To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.

As a part of the Purpose Blueprint 2.0’s Execution Makes the Difference, we have an aspiration to develop world-class training for commercial customer-facing colleagues and leaders via the new Global Customer Engagement Training (GCET) organization. The GCET organization is built to meet commercial customer-facing learners where they are by deploying innovative, multimodal approaches to deliver best in class learning content that spans roles, brands, and topics.

The Platform & System Project Management Specialist will manage and coordinate training for customer-facing colleagues using the portfolio of GCET learning technologies (SAP, Degreed, Axonify, etc.), and enabling systems. This role involves developing, implementing, and optimizing a comprehensive multimodal training program across the Customer Engagement Training platform. The goal is to enhance training methods and outcomes through innovative technological and in-person approaches. Reporting to the Learning Effectiveness Lead, the role will work closely with key business partners, and cross-functional partners, including GCET, digital, CMO, and other stakeholders from US and international markets, to ensure successful training campaigns and organizational alignment.

ROLE RESPONSIBILITIES

Platform Developmentand Global Implementation Planning

• Responsible for creation and execution of a multimodal training strategy that optimizes learning outcomes and enhances the overall training experience.
• Identify and integrate GCET multimodal capabilities and rationalize within market offerings to support multimodal strategies, ensuring alignment with organizational goals.
• Establish localization and implementation plan for global GCET programs with International prioritized markets.

Multimodal Ecosystem Management and Operationalization

• Ecosystem architecture and design to support global programs and delivery of key training programs.
• Inform key reporting and effectiveness frameworks for markets
• Extend the current operational model to support new multimodal capabilities for flawless execution and operational support for prioritized markets.
• Establish new capabilities and services to support new multimodal learning Platforms and Commercial Business Services.

Project Planning and Coordination

• Develop comprehensive project plans, including timelines, milestones, and resource allocation for multimodal platform support and learning campaigns within multimodal platforms
• Coordinate with cross-functional teams to ensure all project requirements are understood and met
• Monitor project progress and adjust as necessary to ensure successful completion

Stakeholder Management

• Act as the primary liaison between the project team and key stakeholders, ensuring clear communication and alignment on project objectives
• Facilitate collaboration with subject matter experts, instructional designers, and other stakeholders to ensure the successful execution of project initiatives
• Identify potential project risks and develop mitigation strategies to address them
• Monitor and manage project risks throughout the project lifecycle, ensuring timely resolution of issues
• Establish and maintain a framework for continuous improvement of project management processes.
• Stay abreast of industry best practices and incorporate them into project management methodologies

Training Optimization

• Utilize data and feedback to optimize project management approaches, tailoring strategies to meet the diverse needs of stakeholders
• Coordinate with Learning Effectiveness analytics and measures lead to develop and maintain metrics to evaluate the success of projects, providing regular reports to senior leadership

Resource Management

• Track and manage resources effectively to support the development and execution of multimodal training strategies.
• Collaborate with external vendors and partners to leverage their expertise and offerings in support of multimodal training initiatives.

BASIC QUALIFICATIONS

• 6+ years of project management experience, preferably in sales, training, digital, or marketing-related fields
• Proven ability to manage multiple complex projects simultaneously
• Strong interpersonal skills with a track record of building partnerships and working collaboratively across functions
• Outstanding presentation, facilitation, and writing skills
• Proficiency in project management tools and methodologies
• Experience with budget management, data analysis, and reporting
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

PREFERRED QUALIFICATIONS

• Masters or advanced degree in Business, Technology, or relevant area
• PMP or other relevant project management certification
• Experience with multimodal learning strategies
• Enterprise application implementation and management experience
• Familiarity with learning management systems (LMS) and other training technologies

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Occasional travel for team and customer meetings.

Last day to apply: May 30, 2025

Work Location Assignment:Hybrid

The annual base salary for this position ranges from $120,800.00 to $201,400.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.* The annual base salary for this position in Tampa, FL ranges from $108,700.00 to $181,100.00.

ROLE SUMMARY

As a part of the Purpose Blueprint 2.0’s Execution Makes the Difference, we have an aspiration to develop world-class training for commercial customer-facing colleagues and leaders via the new Global Customer Engagement Training (GCET) organization. The GCET organization is built to meet commercial customer-facing learners where they are by deploying innovative, multimodal approaches to deliver best in class learning content that spans roles, brands, and topics.

The Platform & System Project Management Specialist will manage and coordinate training for customer-facing colleagues using the portfolio of GCET learning technologies (SAP, Degreed, Axonify, etc.), and enabling systems. This role involves developing, implementing, and optimizing a comprehensive multimodal training program across the Customer Engagement Training platform. The goal is to enhance training methods and outcomes through innovative technological and in-person approaches. Reporting to the Learning Effectiveness Lead, the role will work closely with key business partners, and cross-functional partners, including GCET, digital, CMO, and other stakeholders from US and international markets, to ensure successful training campaigns and organizational alignment.

ROLE RESPONSIBILITIES

Platform Developmentand Global Implementation Planning

• Responsible for creation and execution of a multimodal training strategy that optimizes learning outcomes and enhances the overall training experience.

• Identify and integrate GCET multimodal capabilities and rationalize within market offerings to support multimodal strategies, ensuring alignment with organizational goals.

• Establish localization and implementation plan for global GCET programs with International prioritized markets.

Multimodal Ecosystem Management and Operationalization

• Ecosystem architecture and design to support global programs and delivery of key training programs.

• Inform key reporting and effectiveness frameworks for markets

• Extend the current operational model to support new multimodal capabilities for flawless execution and operational support for prioritized markets.

• Establish new capabilities and services to support new multimodal learning Platforms and Commercial Business Services.

Project Planning and Coordination

• Develop comprehensive project plans, including timelines, milestones, and resource allocation for multimodal platform support and learning campaigns within multimodal platforms
• Coordinate with cross-functional teams to ensure all project requirements are understood and met
• Monitor project progress and adjust as necessary to ensure successful completion

Stakeholder Management

• Act as the primary liaison between the project team and key stakeholders, ensuring clear communication and alignment on project objectives
• Facilitate collaboration with subject matter experts, instructional designers, and other stakeholders to ensure the successful execution of project initiatives

Risk Management

• Identify potential project risks and develop mitigation strategies to address them
• Monitor and manage project risks throughout the project lifecycle, ensuring timely resolution of issues

Continuous Improvement

• Establish and maintain a framework for continuous improvement of project management processes.
• Stay abreast of industry best practices and incorporate them into project management methodologies

Training Optimization

• Utilize data and feedback to optimize project management approaches, tailoring strategies to meet the diverse needs of stakeholders
• Coordinate with Learning Effectiveness analytics and measures lead to develop and maintain metrics to evaluate the success of projects, providing regular reports to senior leadership

Resource Management

• Track and manage resources effectively to support the development and execution of multimodal training strategies.

• Collaborate with external vendors and partners to leverage their expertise and offerings in support of multimodal training initiatives.

BASIC QUALIFICATIONS

• Bachelor’s degree required
• 6+ years of project management experience, preferably in sales, training, digital, or marketing-related fields
• Proven ability to manage multiple complex projects simultaneously
• Strong interpersonal skills with a track record of building partnerships and working collaboratively across functions
• Outstanding presentation, facilitation, and writing skills
• Proficiency in project management tools and methodologies
• Experience with budget management, data analysis, and reporting
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

PREFERRED QUALIFICATIONS

• Masters or advanced degree in Business, Technology, or relevant area
• PMP or other relevant project management certification
• Experience with multimodal learning strategies
• Enterprise application implementation and management experience
• Familiarity with learning management systems (LMS) and other training technologies

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Occasional travel for team and customer meetings.

Last day to apply: May 30, 2025

Work Location Assignment:Hybrid

The annual base salary for this position ranges from $120,800.00 to $201,400.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.* The annual base salary for this position in Tampa, FL ranges from $108,700.00 to $181,100.00.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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