Sr. Manager Platform and System, Global Customer Engagement Training

Pfizer, S.A. de C.V; Lake Forest (IL); Hybrid; USD 120,000 - 202,000; Full time

Job summary

A leading company in the pharmaceutical industry is seeking a Sr. Manager for Platform and System in Global Customer Engagement Training. This role involves developing technical solutions to enhance learning experiences for customer-facing colleagues, requiring strong problem-solving and communication skills.

Benefits

401(k) plan with Pfizer Matching Contributions

Paid vacation and personal days

Health benefits including medical, dental, and vision coverage

Qualifications

• 6+ years of relevant experience as a learning, technology, or platform administrator.
• Knowledge of adaptive learning technologies.
• Ability to work independently and collaborate effectively.

Responsibilities

• Lead the execution and management of assigned learning systems.
• Facilitate implementation and change management for new technologies.
• Utilize data and feedback to optimize technical solutions.

Skills

Problem-solving

Communication

Collaboration

Education

Background in instructional design or information technology

Tools

xAPI

SCORM

Job description

Sr. Manager Platform and System, Global Customer Engagement Training

• United States - Pennsylvania - Collegeville
• United States - New York - New York City

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.

To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.

As a part of the Purpose Blueprint 2.0’s Execution Makes the Difference, we have an aspiration to develop world-class training for commercial customer-facing colleagues and leaders via the new Global Customer Engagement Training (GCET) organization. The GCET organization is built to meet commercial customer-facing learners where they are by deploying innovative, multimodal approaches to deliver best in class learning content that spans roles, brands, and topics.

The Platform & System Specialist will plan, execute, and ensure platform and technical solutions are understood, coordinated, and executed within the GCET learning technology (Degreed, Axonify, etc.) and broader system portfolio. Reporting to the Learning Effectiveness Lead, the role will work within the broader GCET Platform and System group, work closely with Pfizer Digital, the GCET training team and other key cross-functional stakeholders to ensure technical solutions that deliver successful training campaigns and elevate the learning and career experience for customer facing colleagues and their leaders.

ROLE RESPONSIBILITES:

Technical Solution Development:

• Serves as a priority platform lead in the Learning Effectiveness team responsible for the execution and management of assigned learning systems and solutions that optimize learning outcomes and enhance the overall training experience
• Support the evaluation and selection of technologies in accordance with the technology strategy
  • Review results of technology evaluation
  • Make recommendations to leadership on technology investments/enhancements
• Facilitate implementation, change management, and adoption projects for new technologies
  • Carry out functional testing and validation to ensure technology works as required

Multimodal Ecosystem Implementation and Support

• Based on business requirements and broader GCET strategic roadmap, develop end-to-end user interactions with technology that promotes a user-friendly, interactive, learner experience
• Inform and establish key reporting and effectiveness frameworks for markets.
• Extend the current operational model to support new technical and operational capabilities for flawless execution and operational support for prioritized markets
• Track and solve tier 1 technical problems and business issues
• Advise learning design/development teams on how to best embed technology in learning
• Establish and maintain a framework for continuous improvement of technical solutions, regularly assessing their effectiveness and making necessary adjustments.
• Carry out requirements gathering and analysis for new technology
  • Develop evaluation criteria
  • Document and finalize / modify evaluation criteria per discussion with Multimodal Lead
  • Document results
• Stay abreast of market development and establish best practices to guide and inform the global technical solutions.
• Stay current on new technology platforms, trends, and techniques and recommend innovative solutions

Stakeholder Collaboration

• Act as a key platform & system liaison and subject matter expert for the training department and key cross-functional stakeholders, ensuring clear communication and alignment on technical solutions.
• Facilitate collaboration with subject matter experts, instructional designers, and other stakeholders to ensure the successful execution of technical solutions.
• Identify opportunities to standardize, streamline or automate manual and administrative tasks

Training Optimization

• Utilize data and feedback to optimize technical solutions, tailoring them to meet the diverse needs of learners.
• Coordinate with Learning Effectiveness analytics and measures lead to develop and maintain metrics to evaluate the success of technical solutions, providing regular reports to senior leadership.
• Collaborate with stakeholders to identify and prioritize enterprise technology needs for training

BASIC QUALIFICATIONS:

• 6+ years of relevant experience as a learning, technology, or platform administrator, or related experience
• Knowledge of how to curate content, adaptive learning technologies and integration capabilities through xAPI and SCORM
• Background in instructional design or information technology
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills, with the ability to effectively communicate complex findings to technical and non-technical stakeholders.
• Effectively translate business needs into data analysis requirements.
• Ability to work independently and collaborate effectively within a team.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Occasional travel for team and customer meetings.

Last Day to Apply: May 30, 2025

Work Location Assignment:Hybrid

The annual base salary for this position ranges from $120,800.00 to $201,400.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.* The annual base salary for this position in Tampa, FL ranges from $108,700.00 to $181,100.00.

ROLE SUMMARY:

As a part of the Purpose Blueprint 2.0’s Execution Makes the Difference, we have an aspiration to develop world-class training for commercial customer-facing colleagues and leaders via the new Global Customer Engagement Training (GCET) organization. The GCET organization is built to meet commercial customer-facing learners where they are by deploying innovative, multimodal approaches to deliver best in class learning content that spans roles, brands, and topics.

The Platform & System Specialist will plan, execute, and ensure platform and technical solutions are understood, coordinated, and executed within the GCET learning technology (Degreed, Axonify, etc.) and broader system portfolio. Reporting to the Learning Effectiveness Lead, the role will work within the broader GCET Platform and System group, work closely with Pfizer Digital, the GCET training team and other key cross-functional stakeholders to ensure technical solutions that deliver successful training campaigns and elevate the learning and career experience for customer facing colleagues and their leaders.

ROLE RESPONSIBILITES:

Technical Solution Development:

• Serves as a priority platform lead in the Learning Effectiveness team responsible for the execution and management of assigned learning systems and solutions that optimize learning outcomes and enhance the overall training experience
• Support the evaluation and selection of technologies in accordance with the technology strategy
  • Review results of technology evaluation
  • Make recommendations to leadership on technology investments/enhancements
• Facilitate implementation, change management, and adoption projects for new technologies
  • Carry out functional testing and validation to ensure technology works as required

Multimodal Ecosystem Implementation and Support

• Based on business requirements and broader GCET strategic roadmap, develop end-to-end user interactions with technology that promotes a user-friendly, interactive, learner experience
• Inform and establish key reporting and effectiveness frameworks for markets.
• Extend the current operational model to support new technical and operational capabilities for flawless execution and operational support for prioritized markets
• Track and solve tier 1 technical problems and business issues
• Advise learning design/development teams on how to best embed technology in learning

Continuous Improvement

• Establish and maintain a framework for continuous improvement of technical solutions, regularly assessing their effectiveness and making necessary adjustments.
• Carry out requirements gathering and analysis for new technology
  • Develop evaluation criteria
  • Document and finalize / modify evaluation criteria per discussion with Multimodal Lead
  • Document results
• Stay abreast of market development and establish best practices to guide and inform the global technical solutions.
• Stay current on new technology platforms, trends, and techniques and recommend innovative solutions

Stakeholder Collaboration

• Act as a key platform & system liaison and subject matter expert for the training department and key cross-functional stakeholders, ensuring clear communication and alignment on technical solutions.
• Facilitate collaboration with subject matter experts, instructional designers, and other stakeholders to ensure the successful execution of technical solutions.
• Identify opportunities to standardize, streamline or automate manual and administrative tasks

Training Optimization

• Utilize data and feedback to optimize technical solutions, tailoring them to meet the diverse needs of learners.
• Coordinate with Learning Effectiveness analytics and measures lead to develop and maintain metrics to evaluate the success of technical solutions, providing regular reports to senior leadership.
• Collaborate with stakeholders to identify and prioritize enterprise technology needs for training

BASIC QUALIFICATIONS:

• 6+ years of relevant experience as a learning, technology, or platform administrator, or related experience
• Knowledge of how to curate content, adaptive learning technologies and integration capabilities through xAPI and SCORM
• Background in instructional design or information technology
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills, with the ability to effectively communicate complex findings to technical and non-technical stakeholders.
• Effectively translate business needs into data analysis requirements.
• Ability to work independently and collaborate effectively within a team.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Occasional travel for team and customer meetings.

Last Day to Apply: May 30, 2025

Work Location Assignment:Hybrid

The annual base salary for this position ranges from $120,800.00 to $201,400.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.* The annual base salary for this position in Tampa, FL ranges from $108,700.00 to $181,100.00.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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