Sr. Manager - Microsoft Operations

shi; New Jersey; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Commitment to diversity

Continuous professional growth

Health and wellness benefits

World-class facilities and technology

Job summary

SHI International Corp. seeks a Sr. Manager of Microsoft Operations to lead global operational teams and standardize processes across contracts, license order management, and governance.

You will collaborate with Sales, IT, Finance, and Microsoft leadership to translate vendor expectations into clear internal direction. The role requires strong leadership, analytical thinking, and a track record of driving process improvements within a multinational tech services environment.

Responsibilities

• Lead strategy and execution for local and international Microsoft operational teams.
• Develop and manage performance metrics, dashboards, and reporting frameworks.
• Drive operational governance, documentation, and scalability.
• Partner with Sales, Microsoft-aligned leadership, Purchasing, IT, Finance.
• Communicate with vendor Microsoft leadership using Microsoft terminology.
• Forecast capacity and workforce requirements to support growth.
• Coach, develop, and mentor leaders across teams to build Microsoft expertise.

Skills

Adaptability

Analytical Thinking

Business Acumen

Change Management

Collaboration

Communication

Conflict Resolution

Decision-Making

Job description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Sr. Manager - Microsoft Operations leads the operational strategy, execution, and continuous improvement of local and international Microsoft operational teams. This role is responsible for driving scalable, consistent, and efficient operational processes that support SHI's Microsoft business, including contracts, license order management, partner program operational implementation, governance, reporting, and cross-functional process improvement.

This leader partners closely with Sales leadership, Microsoft-aligned leadership, Purchasing, IT, Finance, vendor-side Microsoft leadership, and operational leaders across the organization to share best practices, improve operational performance, drive standardization, and support SHI's strategic priorities. The role requires confidence communicating with Microsoft stakeholders using Microsoft terminology and translating vendor-side operational expectations into clear internal direction.

Role Description

Lead strategy and execution for local and international Microsoft operational teams, ensuring priorities are aligned across current and future operational workflows.

Develop and manage performance metrics, dashboards, and reporting frameworks that improve visibility, accountability, and continuous improvement across Microsoft operational functions.

Drive operational standardization, governance, and process documentation to ensure consistency, scalability, knowledge sharing, and business continuity.

Partner with Sales leadership, Microsoft-aligned leadership, Purchasing, IT, Finance, vendor-side Microsoft leadership, and other operational leaders to align priorities, share best practices, and improve operational effectiveness.

Communicate directly with vendor-side Microsoft leadership as needed, using Microsoft terminology to support effective escalations, program alignment, and operational clarity.

Oversee process optimization initiatives across licensing support, contract routing, license order management, agreement lifecycle activities, internal operational support, and local and international operational handoffs.

Drive governance and consistency for Microsoft-related operational processes, ensuring teams have clear ownership, documented workflows, and scalable execution standards.

Lead cross-functional initiatives to resolve operational challenges, improve process efficiency, and drive sustainable business outcomes.

Forecast capacity and workforce requirements that support business growth, operational scalability, employee well-being, and evolving organizational priorities.

Champion operational excellence and foster a data-informed culture focused on accountability, process standardization, business scalability, and continuous improvement.

Coach, develop, and mentor leaders and team members to build Microsoft operational expertise, leadership capability, and succession readiness across current and future teams.

Behaviors and Competencies

• Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.
• Analytical Thinking: Can lead and innovate in the application of analytical thinking, solve complex problems, influence others, and contribute to best practices.
• Business Acumen: Can provide strategic guidance and insights to drive overall business success.
• Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills.
• Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.
• Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
• Conflict Resolution:Can proactively identify and address potential conflicts before they escalated.
• Decision-Making: Can lead organizational decision-making, mentor others in developing decision-making skills, and create frameworks that enhance the decision-making capabilities of the team.