Sr. Manager, Marketing Operations AI & Transformation

NinjaOne; Massachusetts; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Unlimited PTO

Hybrid remote work

Job summary

NinjaOne is seeking a Senior Manager for AI & Transformation to lead the MOps AI & automation agenda, building scalable models and governance while enabling responsible adoption across the function.

You will partner with Data & AI, Campaign & Data Operations, and Technology Strategy to accelerate AI capabilities, drive change, and deliver measurable impact.

Qualifications

• Degree in Marketing, Information Systems, or equivalent applied experience.
• 6–8+ years in marketing operations, revenue operations, or applied data science with at least 2 years leading predictive modeling or AI/automation initiatives.
• Prior people management experience or readiness to lead a small team.
• Hands-on fluency with Salesforce.com and a marketing automation platform; working knowledge of SQL and Python.
• Experience with intent data platforms (6sense, Bombora, G2) and GenAI tooling in a business context.
• Ability to translate model outputs into workflows adopted by Sales and Marketing.

Responsibilities

• Identify, define, and shape the highest priority AI use cases for MOps.
• Define scoring architecture for predictive contact and lead scoring with other teams.
• Design and deploy agentic workflows with human-in-the-loop checks where needed.
• Evaluate generative AI capabilities and pilot before broader rollout.
• Establish AI model governance and data quality measures.
• Champion change management, enablement, and adoption of new automated workflows.
• Lead feedback loops with end users and partners for planning and optimization.
• Collaborate on build/buy/usage decisions for AI features in the tech stack.

Skills

Salesforce

Pardot

Marketo

HubSpot

Python

SQL

AI concepts

Leadership

Change management

Data storytelling

Education

Bachelor's in Marketing/IS

Tools

Salesforce

Pardot

Marketo

Eloqua

HubSpot

Job description

About the Role

We are seeking a Senior Manager, AI & Transformation that leads the design, deployment, and adoption of AI-driven systems across Global Marketing Operations - spanning predictive modeling, agentic AI workflows, and intelligent automation. This role sits at the intersection of data science, MarTech, and organizational change: building the models and tools that determine which accounts and contacts to pursue and how to engage them, while also leading the broader shift in how the marketing operations organization works with AI day to day.

Description

Reporting to the Director of Marketing Operations, this is a working leadership role with a team of 1+ reports to support the function and future potential for team growth. You will lead the AI & Transformation work-stream within the Marketing Operations (MOps) team and will ship production models and automations directly, while also setting the standards, governance, and enablement programs that allow the marketing operations team adopt AI responsibly and effectively. This role will be responsible for setting the strategy and standards for accelerating Marketing Operations’ AI and automation adoption, while execution will be owned by peers leading our Campaign & Data Operations and Technology Strategy & Operations workstreams also within MOps.

Location

Hybrid in Austin. TX, in the office 3 days per week (Mon, Tues, & Thurs) is preferred. We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OH, OR, TX or VA.

What You’ll Be Doing

• Identify, define, and shape the highest priority AI use cases for the Marketing Operations team
• Define the scoring architecture for predictive contact & lead scoring and select the model approach in partnership with the Data & AI team and our Campaign & Data Operations lead in MOps, documenting rationale and validation methodology
• Design & deploy agentic workflows that automate multi-step marketing operations tasks (e.g., campaign QA, reporting assembly, list hygiene, list import) with human-in-the-loop checkpoints where risk warrants it
• Evaluate emerging generative AI capabilities (new model releases, agent frameworks) for applicability to Marketing Operations, and pilot before broader rollout
• Establish AI model governance and data quality measures

Change Management & Enablement

• Champion change management, enablement, and adoption of new automated workflows, agentic capabilities, and process changes through training, communications, playbooks, enablement sessions, and stakeholder engagement
• Establish feedback loops with end users and partners within the Data & AI team to bring their perspective to planning, implementation, and optimization
• Identify and lead process redesign opportunities where AI removes manual steps entirely, rather than simply speeding up the old process

In-Product AI Utilization & Feature Governance

• Partnering with our Technology Strategy team in Marketing Ops, consult on the assessment of AI capabilities available in our existing technology stack and make recommendations on build/buy/usage Govern shadow AI: any AI feature activated outside this process is evaluated to determine if it should be integrated or deactivated
• Other duties as needed

About You

• Degree in Marketing, Information Systems, or equivalent applied experience
• 6-8+ years in marketing operations, revenue operations, or applied data science, with at least 2 years leading predictive modeling or AI/automation initiatives
• Prior people management experience, or demonstrated readiness to manage a small team
• Hands-on fluency with Salesforce.com, a marketing automation platform (Pardot, Marketo, Eloqua, HubSpot, or equivalent); working knowledge of SQL and Python required
• Experience with or working knowledge of intent data platforms (6sense, Bombora, G2) and generative AI tooling in a business context
• Track record of translating model output into workflows that Sales and Marketing adopt
• Curiosity and confidence to explore new agentic AI and automation capabilities; with a focus on delivering AI initiatives responsibly.
• Comfort in communicating impact to senior stakeholders
• You align with our values Curiosity, Integrity, Kindness, Humility, & Builders and are committed to creating an environment where these values flourish in our teams

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

• We are a collaborative, kind, and curious community.
• We honor your flexibility needs with full-time work that is hybrid remote.
• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
• We help you prepare for your financial future with our 401(k) plan.
• We prioritize your work-life balance with our unlimited PTO.
• We reward your work with opportunity for growth and advancement.

Additional Information

This position NOTeligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

#BI-Hybrid