Sr. Manager, Marketing Operations AI & Transformation

NinjaOne; Baltimore (MD); Hybrid; USD 180,000 - 230,000; Full time

Benefits offered by this job

Hybrid remote

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Unlimited PTO

Growth opportunities

Job summary

NinjaOne seeks a Senior Manager, AI & Transformation to lead AI-driven initiatives across Global Marketing Operations. You’ll design, deploy, and govern AI-driven systems, building scalable models and workflows while setting standards for responsible AI adoption.

Reporting to MOps leadership, you will guide change management, enablement, and governance with a small team, collaborating with Campaign, Data Operations, and Technology Strategy.

Qualifications

• Degree in Marketing, Information Systems, or equivalent applied experience.
• 6-8+ years in marketing operations, revenue operations, or applied data science, with at least 2 years leading predictive modeling or AI/automation initiatives.
• Prior people management experience or demonstrated readiness to manage a small team.
• Hands-on fluency with Salesforce.com and a marketing automation platform; working knowledge of SQL and Python required.
• Experience with or working knowledge of intent data platforms (6sense, Bombora, G2) and generative AI tooling in a business context.
• Track record of translating model output into workflows that Sales and Marketing adopt.
• Curiosity and confidence to explore new agentic AI and automation capabilities; focus on responsible delivery.
• Ability to communicate impact to senior stakeholders.

Responsibilities

• Identify, define, and shape the highest priority AI use cases for Marketing Operations.
• Defining the scoring architecture for predictive contact and lead scoring and selecting the model approach with partners.
• Design and deploy agentic workflows that automate multi-step MOps tasks with human-in-the-loop checkpoints.
• Evaluate emerging generative AI capabilities and pilot before broad rollout.
• Establish AI model governance and data quality measures.
• Champion change management, enablement, and adoption of automated workflows and processes.
• Establish feedback loops with end users and partners to guide planning and optimization.
• Identify and lead process redesign opportunities where AI removes manual steps.

Skills

Salesforce fluency

Marketing automation platforms

SQL

Python

Intent data platforms

Generative AI tooling

Model-to-workflows

Stakeholder communication

People management

Leadership

Education

Bachelor's degree in Marketing or Information Systems

Tools

Salesforce.com

Marketing automation platforms (Pardot/Marketo/Eloqua/HubSpot)

SQL

Python

Job description

About the Role

We are seeking a Senior Manager, AI & Transformation that leads the design, deployment, and adoption of AI-driven systems across Global Marketing Operations-spanning predictive modeling,agenticAI workflows, and intelligent automation. This role sits at the intersection of data science,MarTech, and organizational change: building the models and tools that determine which accounts and contacts to pursue and how to engage them, while also leading the broader shift in how the marketingoperationsorganization works with AI day to day.

Reporting to the Director of Marketing Operations, this is a working leadership role with a team of 1+ reports to support the function and future potential for team growth. You will lead the AI & Transformation work-stream within the Marketing Operations (MOps)team andwill ship production models and automations directly, while also setting the standards, governance, and enablement programs thatallow the marketing operations teamadopt AI responsibly and effectively.This role will be responsible for setting the strategy and standards for accelerating Marketing Operations’ AI and automation adoption, while execution will be owned by peers leading our Campaign & Data Operations and Technology Strategy & Operations workstreams also within MOps.

Location

- Hybrid in Austin. TX, in the office 3 days per week (Mon, Tues, & Thurs) is preferred.

We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CT, FL, GA, IL, KS, MA, ME, NC, NJ, NY, OH, OR, TX or VA.

What You'll Be Doing

AI Use Case Strategy & Roadmap:

• Identify, define, and shape the highest priority AI use cases for the Marketing Operations team

• Definethe scoring architecture forpredictive contact & lead scoringand select the model approach in partnership with the Data & AI teamand our Campaign & DataOperations leadinMOps, documenting rationale and validationmethodology

• Design & deploy agentic workflows that automate multi-step marketing operations tasks (e.g., campaign QA, reporting assembly, list hygiene, list import) with human-in-the-loopcheckpoints where riskwarrantsit

• Evaluate emerging generative AI capabilities (new model releases, agent frameworks) for applicability toMarketing Operations, and pilot before broader rollout

• Establish AI model governance and data quality measures

Change Management & Enablement:

• Champion change management, enablement, and adoption of newautomated workflows,agentic capabilities, and process changes through training, communications, playbooks,enablement sessions, and stakeholder engagement

• Establish feedback loops with end users and partnerswithin the Data & AI teamto bringtheir perspective to planning, implementation, and optimization

• Identifyand lead process redesign opportunities where AI removes manual steps entirely, rather than simply speeding up the old process

In-Product AI Utilization & Feature Governance:

• Partnering with ourTechnologyStrategy team in Marketing Ops,consult on theassessment ofAIcapabilitiesavailable in our existingtechnologystackandmakerecommendations on build/buy/usageGovern shadow AI: any AI feature activated outside this process is evaluatedto determineifit should beintegrated or deactivated

• Other duties as needed

About You

• Degree in Marketing,Information Systems,or equivalent applied experience

• 6-8+ years in marketing operations, revenue operations, or applied data science, with at least 2 years leading predictive modeling or AI/automation initiatives

• Prior people management experience, ordemonstratedreadiness to manage a small team

• Hands-on fluency with Salesforce.com,a marketing automation platform (Pardot,Marketo, Eloqua, HubSpot, or equivalent); working knowledge of SQLandPythonrequired

• Experience with or working knowledge of intent data platforms (6sense, Bombora, G2) and generative AI tooling in a business context

• Track recordof translating model output into workflows that Sales and Marketingadopt

• Curiosity and confidence to explorenewagentic AI and automationcapabilities;witha focus ondeliveringAI initiatives responsibly.

• Comfortincommunicating impact to senior stakeholders

• You align with our values Curiosity, Integrity, Kindness, Humility, & Builders and are committed to creating an environment where these values flourish in our teams

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You'll Love

• We are a collaborative, kind, and curious community.
• We honor your flexibility needs with full-time work that is hybrid remote.
• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
• We help you prepare for your financial future with our 401(k) plan.
• We prioritize your work-life balance with our unlimited PTO.
• We reward your work with opportunity for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law.

We are committed to providing an inclusive and diverse work environment.