Hybrid AI & Transformation Lead, Marketing Operations

NinjaOne; Baltimore (MD); Hybrid; USD 180,000 - 230,000; Full time

Benefits offered by this job

Hybrid remote

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Unlimited PTO

Growth opportunities

Job summary

NinjaOne seeks a Senior Manager, AI & Transformation to lead AI-driven initiatives across Global Marketing Operations. You’ll design, deploy, and govern AI-driven systems, building scalable models and workflows while setting standards for responsible AI adoption.

Reporting to MOps leadership, you will guide change management, enablement, and governance with a small team, collaborating with Campaign, Data Operations, and Technology Strategy.

Qualifications

• Degree in Marketing, Information Systems, or equivalent applied experience.
• 6-8+ years in marketing operations, revenue operations, or applied data science, with at least 2 years leading predictive modeling or AI/automation initiatives.
• Prior people management experience or demonstrated readiness to manage a small team.
• Hands-on fluency with Salesforce.com and a marketing automation platform; working knowledge of SQL and Python required.
• Experience with or working knowledge of intent data platforms (6sense, Bombora, G2) and generative AI tooling in a business context.
• Track record of translating model output into workflows that Sales and Marketing adopt.
• Curiosity and confidence to explore new agentic AI and automation capabilities; focus on responsible delivery.
• Ability to communicate impact to senior stakeholders.

Responsibilities

• Identify, define, and shape the highest priority AI use cases for Marketing Operations.
• Defining the scoring architecture for predictive contact and lead scoring and selecting the model approach with partners.
• Design and deploy agentic workflows that automate multi-step MOps tasks with human-in-the-loop checkpoints.
• Evaluate emerging generative AI capabilities and pilot before broad rollout.
• Establish AI model governance and data quality measures.
• Champion change management, enablement, and adoption of automated workflows and processes.
• Establish feedback loops with end users and partners to guide planning and optimization.
• Identify and lead process redesign opportunities where AI removes manual steps.

Skills

Salesforce fluency

Marketing automation platforms

SQL

Python

Intent data platforms

Generative AI tooling

Model-to-workflows

Stakeholder communication

People management

Leadership

Education

Bachelor's degree in Marketing or Information Systems

Tools

Salesforce.com

Marketing automation platforms (Pardot/Marketo/Eloqua/HubSpot)

SQL

Python

Job description

NinjaOne seeks a Senior Manager, AI & Transformation to lead AI-driven initiatives across Global Marketing Operations. You’ll design, deploy, and govern AI-driven systems, building scalable models and workflows while setting standards for responsible AI adoption.

Reporting to MOps leadership, you will guide change management, enablement, and governance with a small team, collaborating with Campaign, Data Operations, and Technology Strategy.