Sr Manager, IT Business Relationship Management

Abbott (abbottcareers2 board); Madison (WI); On-site; USD 120,000 - 170,000; Full time

Job summary

Abbott is seeking a Manager, IT Business Relationship Management (BRM) to act as a strategic partner to senior leadership, championing priorities and delivering technology initiatives. The BRM will be the SPOC for the customer from planning to ad-hoc requests, shaping the portfolio to align with business strategy while ensuring regulatory and security considerations are addressed.

The role requires strong cross-functional leadership, collaboration across IT towers, and ongoing partnership with

Qualifications

• Experience in IT relationship management or BRM roles.
• Strong stakeholder management and leadership skills.
• Knowledge of IT portfolio management and demand shaping.

Responsibilities

• Serve as single point of contact for assigned ELT members and manage portfolio view.
• Facilitate clear communication between IT and business stakeholders; prepare status reports.
• Lead 1-3 Demand Managers to curate demand across IT towers.
• Develop relationships with leadership and stakeholders to advocate IT needs.
• Align business partner needs with IT capacity and priorities.
• Capture business strategy requirements and translate to actionable IT specifications.
• Support BRM capability development and community of practice.

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

The Opportunity

The Manager, IT Business Relationship Management (BRM) is a strategic partner to senior leadership who champions the overall priorities of an assigned business unit through shared ownership and delivery of strategic technology initiatives. This role is a trusted advisor with responsibility for the IT portfolio supporting assigned customers within Abbott. The BRM is the 'single point of contact' for the customer from long range planning to ad-hoc requests/inquiries. This role influences and shapes the portfolio to align and enhance the organizational strategy via an excellent understanding of the business strategies and processes, awareness of the evolution of technologies, and understanding of relevant regulations impacting the partnered areas. The role requires a deep understanding of partners' strategies, industry trends, technological advancements, and the regulatory landscape to effectively align resources, ensure execution of plans, and report progress. The BRM supports cross-functional teams, identifies technology-driven opportunities, and fosters collaboration to achieve superior business outcomes. This role also provides insight to the partnered teams on how to best develop and leverage IT capabilities, proactively identifies areas of opportunity to utilize technology for new enablement opportunities, process improvement and cost efficiencies. For this role, the "how" is just as important as the "what." This BRM is skilled at bringing cross-functional teams together to drive meaningful results. With a focus on mutual respect and inclusivity, the BRM creates a sense of trust, creativity, innovation, authenticity, and shared ownership across the organization. A shared commitment to teamwork allows the BRM to maintain successful relationships while delivering great outcomes.

What You'll Work On

• Manage portfolio as Single Point of Contact (SPOC) for assigned ELT members. Responsible for the portfolio view of requests, in-progress and to-be-staffed initiatives. This includes portfolios with sub-programs and projects.
• Facilitate clear and effective communication between IT and business stakeholders. Prepare regular reports and presentations on IT initiatives, project status, and performance metrics.
• Provide leadership for 1-3 Demand Managers who help to obtain and curate demand across the Executive Leadership Team, coordinating across all IT towers to define the optimal technology solution for that request which aligns to the overall portfolio.
• Develop and nurture strong relationships with assigned leadership team members and key stakeholders. Understand their unique requirements, challenges, and goals to effectively represent their needs within the IT department.
• Act as a liaison across IT departments and core teams to align business partner needs and priorities with the capacity and priorities of the IT organization.
• Work closely with business units to elicit, shape, document, and prioritize business strategy requirements. Facilitate the intake, prioritization, and transfer of the business strategy requirements to the appropriate IT teams who will translate them into clear and actionable business and technical specifications that can be used by the IT team for solution development.
• Advance the BRM capability and role at Abott. This encompasses sharing ownership with the full BRM community of practice for continual improvement.
• Identify and mitigate IT-related risks that may impact business operations. Stay up to date on industry trends, regulations, and security standards to ensure compliance and data protection.
• Be proactive and forward-thinking regarding changes in the external environment and organizational needs to ensure that the business can adapt and thrive in a rapidly changing landscape.
• Collaborate with internal departments to ensure seamless communication and alignment on client needs.
• Effectively manage, support, and guide your team, including, but not limited to delegating tasks and responsibilities, assess employee performance, and provide helpful feedback and training opportunities.
• Consistent demonstration of exceptional leadership qualities, including, but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Abil