IT Business Relationship Manager, Quality

Thornton Tomasetti; Alameda (CA); On-site; USD 131,000 - 261,000; Full time

Benefits offered by this job

HIP PPO medical plan

Retirement plan

Tuition reimbursement

Job summary

Abbott is seeking an IT Business Relationship Manager, Quality to serve as the primary IT partner for ADC Quality. This onsite role is based in Alameda, CA, and collaborates with Quality leaders, process owners, and Shared Services to align technology with Quality strategy and regulatory requirements.

You will help shape technology-enabled Quality capabilities, support CAPA, Nonconformance, Audit, Training, and Document Management, and ensure inspection readiness and continuous improvement

Qualifications

• Bachelor’s degree or equivalent in a related discipline; advanced degree preferred.
• 7–10 years of IT, quality systems, or related experience in regulated industry.
• Experience supporting QMS, CAPA, Nonconformance, Audit Management, Training, Document Management, Inspection Readiness, or remediation.

Responsibilities

• Translate Quality strategy into aligned business capability and technology roadmaps.
• Be the primary IT contact for assigned Quality capabilities and provide consultative guidance.
• Lead demand shaping and portfolio alignment for multi-year roadmaps and investment recommendations.
• Maintain knowledge of Quality processes and regulatory requirements to support QMS, CAPA, Nonconformance, Audit, Training, and Document Management.

Skills

Information Technology

Quality Systems

Business Relationship Management

FDA Quality System Requirements

Data Integrity

Education

Bachelor’s degree in information systems/CS/engineering/quality/business

Tools

CSV

CSA

GxP

Job description

JOB DESCRIPTION

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This is an onsite role located in 1420, Harbor Bay Parkway, Alameda, CA.

IT Business Relationship Manager, Quality will serve as the primary IT business relationship partner for the Abbott Diabetes Care (ADC) Quality function. Partners with Quality leaders, process owners, compliance stakeholders, Enterprise Architecture, Product Management, and Shared Services delivery teams to align technology capabilities with Quality strategy, regulatory requirements, operational priorities, and business outcomes. Develops and maintains the portfolio of technology-enabled Quality capabilities, initiatives, and applications within the assigned scope. Acts as a trusted advisor by providing insight into technology trends, business process improvement, Quality systems optimization, investment priorities, and opportunities to strengthen compliance, inspection readiness, operational effectiveness, and value realization. Combines business relationship management with Quality process and systems knowledge to support Quality Management Systems (QMS), Corrective and Preventive Action (CAPA), Nonconformance Management, Audit Management, Training Management, Document Control and Document Management, Inspection Readiness, and regulatory response and remediation activities. Shapes business demand and expected outcomes while Shared Services owns solution design, build, testing, deployment, and operational delivery.

Core Job Responsibilities

Strategic Business Relationship Management

Responsible for compliance with applicable Corporate and Divisional policies and procedures. Translate Quality strategy, operational priorities, and regulatory requirements into aligned business capability and technology roadmaps. Build trusted relationships with Quality leaders and process owners, serving as the primary IT contact for assigned Quality capabilities. Provide consultative guidance and align business and IT stakeholders on priorities, investment choices, risks, and measurable outcomes.

Demand Shaping, Portfolio Alignment and Capability Planning

Lead demand shaping by qualifying business needs, defining intended outcomes, and evaluating opportunities before delivery commitments are made. Facilitate prioritization and sequencing based on strategic alignment, business value, compliance risk, dependencies, capacity, and readiness. Develop multi-year capability and technology roadmaps, current- and future-state process views, and investment recommendations. Provide portfolio visibility and partner with Architecture, Product Management, Data and Analytics, and Shared Services to ensure enterprise fit and sustainability.

Quality Process and Systems Leadership

Maintain strong knowledge of Quality business processes, regulatory requirements, and supporting technology capabilities. Serve as a strategic technology partner for QMS, CAPA, Nonconformance Management, Audit Management, Training Management, Document Management, Inspection Readiness, and regulatory remediation. Partner with Quality process owners to identify process standardization, automation, digitalization, data, and continuous improvement opportunities. Apply knowledge of data integrity, GxP, Computer System Validation (CSV), and Computer Software Assurance (CSA) when shaping technology-enabled solutions.

Delivery Partnership and Implementation Oversight

Communicate business priorities, intended outcomes, regulatory considerations, and acceptance expectations to IT delivery organizations. Maintain alignment among Quality stakeholders, Product Management, Architecture, delivery teams, validation partners, and vendors throughout the initiative lifecycle. Participate in governance to monitor scope, risk, dependencies, readiness, benefits, and escalated issues without owning detailed solution delivery. Confirm delivered capabilities remain aligned with approved business outcomes, Quality requirements, enterprise standards, and portfolio priorities.

Compliance, Audit and Inspection Support

Maintain awareness of medical device Quality system, data integrity, regulatory, and compliance requirements relevant to ADC Quality operations. Partner with Quality and Compliance teams to support audits, regulatory inspections, CAPA, and remediation programs involving technology-enabled processes and systems. Support inspection readiness by coordinating understanding of system capabilities, documentation, controls, ownership, and supporting processes. Ensure appropriate consideration of GxP, CSV, CSA, electronic records, electronic signatures, and data integrity requirements in business requirements and investment decisions.

Value Realization, Innovation and Change Leadership

Define expected operational, compliance, Quality, user, and financial outcomes, success measures, and key performance indicators before investment approval. Facilitate post-implementation reviews to assess adoption, business outcomes, and benefit realization. Identify and shape opportunities involving automation, analytics, artificial intelligence, digital workflows, and other emerging capabilities. Champion business readiness and adoption and use performance data and lessons learned to refine roadmaps and future investments.

Minimum Qualifications & Education

Bachelor’s degree in information systems, Computer Science, Engineering, Quality, Life Sciences, Business Administration, or a related discipline, or an equivalent combination of education and experience. An advanced degree is preferred.

Minimum Experience / Training Required

7–10 years of experience in Information Technology, Quality Systems, Quality Engineering, Business Relationship Management, Business Analysis, Digital Transformation, or related disciplines. Experience supporting QMS, CAPA, Nonconformance Management, Audit Management, Training Management, Document Management, Inspection Readiness, or related Quality processes in a regulated industry. Working knowledge of FDA Quality System requirements, GxP, data integrity, CSV, and CSA, including support for audits, inspections, CAPA, or remediation activities.

The base pay for this position is $130,700.00 – $261,300.00 In specific locations, the pay range may vary from the range posted.

JOB FAMILY: IT Services & Solutions Delivery DIVISION: BTS Business Technology Services LOCATION: United States > Alameda : 2601 Harbor Bay Parkway ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 10 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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