IT Business Relationship Manager - Automation

Abbott; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Abbott is seeking an IT Business Relationship Manager for Complaint Process Automation in Alameda, CA. This onsite role partners with Quality, Regulatory, Operations and IT to translate business needs into technology solutions that improve compliance and operational efficiency.

You will gather requirements, document processes, support testing and deployment, and drive adoption from concept through stabilization, delivering measurable improvements in productivity and risk reduction for

Responsibilities

• Gather, analyze, and document business requirements, functional specifications, business rules, and process workflows.
• Facilitate requirements workshops and stakeholder discussions.
• Develop business cases, process maps, use cases, and acceptance criteria.
• Serve as the primary liaison between business stakeholders and technical teams to ensure successful delivery.
• Ensure requirements are traceable, prioritized, and aligned with strategic business objectives.
• Act as a liaison between business units and IT teams to ensure process requirements are translated into technical solutions.
• Lead cross-functional initiatives from concept through deployment and stabilization.
• Develop roadmaps, requirements, implementations, and success metrics.
• Coordinate with IT organizations, vendors, and business teams to ensure timely and compliant delivery.
• Support user acceptance testing, validation activities, change management, and training efforts.
• Manage project risks, dependencies, and stakeholder communication throughout lifecycles.
• Drive execution of strategic initiatives aligned with business and technology priorities.
• Establish scalable automation standards, governance, and best practices.
• Analyze current workflows and identify automation opportunities to improve accuracy, compliance, productivity, and throughput.
• Design and implement automation solutions using enterprise platforms and emerging technologies.
• Define automation touchpoints across enterprise apps to ensure data flow and traceability.
• Evaluate emerging technologies, AI, workflow automation, and digital solutions for business transformation.
• Deliver automation capabilities that improve productivity and lower costs.
• Analyze current-state processes and identify opportunities for standardization and automation.
• Design future-state processes, operating models, governance, and capabilities.

Job description

Working at Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

According to the World Health Organization, approximately 422 million people have diabetes today and by 2045 the number is projected to rise to 700 million people. The Abbott Diabetes Care FreeStyle Libre continuous glucose monitor (CGM) sensor and customer experience delivers patient-centered solutions and empathetic experiences critical to helping people with diabetes understand how to manage their disease-state and live life to the fullest.

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

The Opportunity

This is an onsite role located in 1420, Harbor Bay Parkway, Alameda, CA. This is not a remote role/opportunity.

IT Business Relationship Manager for Complaint Process Automation plays a critical role in driving digital transformation and operational excellence within Abbott's Post-Market Surveillance (PMS) and complaint handling functions. The Lead Business Analyst supports the delivery of compliance, quality, and process automation initiatives by serving as the liaison between business stakeholders and technology teams. This role is responsible for gathering requirements, documenting business processes, supporting solution design, coordinating testing activities, and assisting with implementation and business readiness efforts. The individual works closely with Quality, Regulatory, Operations, and IT teams to ensure business needs are understood and translated into effective technology solutions that improve compliance, efficiency, and operational performance.

Core Job Responsibilities

Business Analysis

Gather, analyze, and document business requirements, functional specifications, business rules, and process workflows.

Facilitate requirements, workshops and stakeholder discussions.

Develop business cases, process maps, use cases, and acceptance criteria.

Serve as the primary liaison between business stakeholders and technical teams to ensure successful delivery.

Ensure requirements are traceable, prioritized, and aligned with strategic business objectives.

Business and IT Alignment:

• Act as a liaison between business units and IT teams to ensure process requirements are accurately translated into technical solutions.
• Support solution architects and delivery teams by providing process insights and ensuring alignment with business objectives.
• Lead cross-functional initiatives from concept through deployment and operational stabilization.
• Develop business cases, requirements, implementation of roadmaps, and success metrics.
• Coordinate with IT organizations, vendors, and business teams to ensure timely and compliant solution delivery.
• Support user acceptance testing, validation activities, change management, and training efforts.
• Manage project risks, dependencies, and stakeholder communication throughout project lifecycles.
• Drive execution of strategic initiatives aligned with business and technology priorities.

Automation & Innovation:

• Establish scalable business process automation standards, governance frameworks, and automation best practices.
• Analyze current workflows and identify automation opportunities to improve accuracy, compliance, productivity, and throughput.
• Design and implement automation solutions utilizing enterprise platforms and emerging technologies.
• Define automation integration touchpoints across enterprise applications to ensure seamless data flow and traceability.
• Evaluate and recommend emerging technologies, AI, workflow automation, and digital solutions that support business transformation initiatives.
• Deliver automation capabilities that improve productivity, reduce cycle times, enhance quality, and lower operational costs.

Process Improvement & Business Transformation:

• Analyze current-state business processes and identify opportunities for standardization, simplification, and automation.
• Design future-state business processes, operating models, governance frameworks, and business capabilities.
• Devel