Sr Manager, Hospitality & Events

dentsu; Charlotte (NC); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible holiday package starting at 2

Corporate discounts

Commuter benefits

Cell phone reimbursement

Well-being programs

Job summary

MKTG Sports + Entertainment in Charlotte is seeking a Senior Manager, Hospitality & Events to design and oversee premium hospitality programs for Fortune 500 clients at global Formula 1 races. You will coordinate cross‑functional teams to deliver elevated guest experiences across race weekends.

You will manage guest communications, itineraries, gifting, transportation, credentialing and on‑site operations, reporting to the Senior Director and shaping end‑to‑end experiences with a detail‑driven,

Qualifications

• Bachelor's degree required.
• 5+ years of hospitality or premium guest experience.
• Experience supporting high-level corporate events or global programs.
• Exceptional client service and communication skills.

Responsibilities

• Design hospitality programs across multiple F1 race locations.
• Develop event plans and timelines for smooth delivery.
• Oversee VIP support, suite management, paddock coordination, on-site needs.
• Manage gifting, transportation flows, credentialing, guest journeys.
• Support ticketing, itineraries, and client communications.
• Collaborate cross-functionally to ensure alignment across teams.
• Evaluate post-event performance and propose improvements.

Skills

Hospitality experience

Client service

Project management

Cross-functional

Education

Bachelor's degree

Job description

MKTG Sports + Entertainment is seeking a Senior Manager, Hospitality & Events to support premium guest programs across global Formula 1 racing events. This role focuses on delivering elevated hospitality experiences for Fortune 500 clients, ensuring seamless planning, premium execution, and high‐touch communication throughout each race weekend.**Job Description:**MKTG Sports + Entertainment is seeking a Senior Manager, Hospitality & Events to support premium guest programs across global Formula 1 racing events. This role focuses on delivering elevated hospitality experiences for Fortune 500 clients, ensuring seamless planning, premium execution, and high‐touch communication throughout each race weekend.This is a dynamic, detail‐oriented role for someone who thrives in fast‐paced environments and excels at balancing organization with execution. The Senior Manager plays a key role in coordinating hospitality operations, managing guest communications, and partnering with internal teams and clients to elevate the end‐to‐end experience across international F1 programs.You will report to the Senior Director, Hospitality & Events.You WillDesign hospitality programs across multiple F1 race locations, collaborating with internal teams and clients to shape premium guest experiencesDevelop event plans and timelines that ensure smooth delivery of high‐touch hospitality momentsOversee day‐to‐day hospitality operations including VIP support, suite management, paddock coordination, and on‐site guest needsManage premium touchpoints such as curated gifting, transportation flows, credentialing, and bespoke guest journeysSupport ticketing and credential distribution and ensure all guest itineraries and communications are accurate and polishedCreate client‐ready materials including itineraries, event collateral, presentations, and hospitality reportsLead or support client calls and internal meetings, clearly communicating timelines, status, and next stepsPartner cross‐functionally to ensure alignment across hospitality, event operations, and guest experienceIdentify opportunities to enhance hospitality processes across global racing programsEvaluate post‐event performance and provide recommendations to improve efficiency and elevate the guest experience year over yearSupport broader event planning including premium gifting, vendor coordination, and operational tasks based on team prioritiesYou HaveBachelor’s degree required5+ years of experience in hospitality, corporate events, experiential marketing, or premium guest experienceExperience supporting high‐level corporate events, sports hospitality, or global programsExceptional client service and interpersonal skills, with experience supporting senior leaders and executivesStrong organizational and project management skills, with the ability to manage complex, cross‐functional initiativesExperience managing event logistics (rooming lists, transportation manifests, VIP movement, hospitality operations)Ability to manage multiple projects and communication streams simultaneously in a fast‐paced environmentExcellent verbal and written communication skillsThe PerksNot only will you be joining a multi-award-winning Agency with great culture, you will also have the unique opportunity to collaborate with colleagues from our other offices across the globe. There is a whole heap of benefits that come with the role- a flexible holiday package starting at 20 days, corporate discounts, commuter benefits, cell phone reimbursement and much more. Our benefit plans have your total well-being in mind, and we offer an extensive list you can choose from to suit your needs.About MKTG Sports + EntertainmentMKTG S+E is a global agency that harnesses the power of sports and entertainment for brands. For over 20 years, we've ignited fandom and innovated activation in the world of sports and entertainment to make something worth noticing, engaging, liking, sharing and remembering. We leverage deep INSIGHTS and our network of seasoned & creative team members to create IMPACT between properties, fans & brands.Today, we help brands move at THE SPEED OF FANS which means we aim to know fans better than they know themselves. MKTG S+E is a part of the broader dentsu Sports International network.Working with UsWe’re an agency born of fanatics...fans of sports (yes, even pickleball).Fans of music (we sing in the shower).Fans of data (we’re proud nerds).Fans of art (from exhibitions to film).Fans of culture (this is huge). And that means we put it all in for what we love, truly understanding what fans need, want, feel, hate and love about the brands and properties we lead.We’re led by our core values which focus on collaboration, community, inspiring change, pursuing excellence, and celebrating bravery – all of which are foundational to our culture and how we treat each other and our clients.We’re a community where you are free to be you, where good work gets rewarded, and you are truly energized by the team around you. It’s more than just ‘warm & fuzzies’ – happy humans are vital to our commercial success. And together, we make magic.Inclusion and DiversityWe’re proud to be different and that starts with our people. To us, representation means more than just diversity, it means true equity. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. We are constantly evaluating our practices and policies, creating and sustaining pathways to promotion, and intentional in how we create and distribute resources, giving people what they need to grow. That’s what we care about. So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create opportunities for everyone. We offer team member support through flexible working arrangements and schedules that promote work/life balance along with progressive parental and caregiver programs as well as opportunities to give back to the community as part of our global social responsibility efforts.If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.**Location:**Charlotte**Brand:**Mktg Sports**Time Type:**全职**Contract Type:**永久Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [e-mail] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.