Sr. Manager, Field Engineering

Otis SE; Milwaukee (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Otis Worldwide Corporation in Milwaukee, WI is seeking an experienced elevator service professional to lead field operations, troubleshoot complex equipment, and guide technicians across multiple sites. You will drive continuous improvement, train staff, manage safety, and coordinate with engineering to resolve field issues.

Travel is periodic as part of coverage for our expanding service portfolio. A high school diploma is required with preference for a bachelor’s degree and 5+ years of

Qualifications

• 5+ years relevant elevator experience required.
• Strong written and verbal communication with internal/external customers.
• Ability to manage many simultaneous projects and responsibilities.
• Comfortable in a technical environment utilizing Microsoft-based software.
• Strong leadership skills and time management.

Responsibilities

• Troubleshooting and guiding field personnel on equipment malfunctions; implement corrective actions.
• Provide training on all types of equipment and deliver field education.
• Lead continuous improvement by reviewing reports and driving design or process changes.
• Communicate with customers face-to-face, by phone, and in writing; influence outcomes.
• Lead and coach OT and field staff; ensure safety policies are followed.
• Travel periodically to assigned sites to support service operations.

Skills

Elevator experience

Team leadership

Communication

MS Office

Project management

Customer relations

Education

High school diploma; Bachelor's preferred

Tools

Otis software

Non-Otis software

MS Office

Job description

Essential Responsibilities

1. Troubleshooting
   • On a proactive and emergency basis, assist the OAs / OTs on the malfunctioning of equipment, determine needed corrective action see that it is implemented and advise personnel.
   • Provide technical direction to branch adjusters and other field personnel
2. Training
   • Provide training on all types of equipment.
   • Candidate will provide guidance at job sites, distribute necessary written information to familiarize field personnel with service, new equipment & mod equipment.
   • Make regular inspection trips through assigned territory to consult with Service Supervisors, Construction Superintendents, Constructors, Adjusters, and Examiners on problems encountered with product performance.
   • Assist in designing and delivering field education classes
3. Continuous Improvement
   • Have control and responsibility for the quality of all service work, new installations, modernization and monitoring first inspection reports and field test and data reports and resolving service problems, new installation, and modernization.
   • Utilize the CRC data to resolve problems with the highest callback units in assigned territory.
   • Consult with engineering personnel on equipment issues, report and suggest constructive changes based upon experience with products in the field.
   • Determine from patterns of complaints when a problem is repetitive and warrants a change in design or manufacture, seek the solution through the respective organization and see that it is completed within in reasonable time-frame.
   • Supervising T.I.P. and Re-Work Log systems to keep costs reasonable and realistic.
   • Assist supervisors and superintendents in selecting candidates for adjusting assignments.
   • Observe all Otis safety policies and procedures.
4. Communication
   • Interacting with Customer at branch level to explain technical problems
   • Face-2-face, phone, written communication
   • Ability to influence and help customers through challenging situation
5. Leadership Capabilities
   • Good under pressure
   • Present to a large group
   • Influence
   • Professionalism and change management capabilities with customer
   • Driving accountability for the OT and field force

Travel Requirements: The job will require periodic travel.

Education / Certifications

• High school degree required; Bachelor's degree preferred

Basic Qualifications

• 5+ years relevant technical elevator experience required
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-orientated, strong time management and organizational skills
• Working knowledge of Otis and non-Otis software, as well as preferred experience with current and vintage Otis and non-Otis products

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail]. Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.