Manager, Repair Ops

Otis SE; Valley View (OH); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

401(k) match

Medical, prescription, dental, vision

Three weeks paid vacation

Paid sick leave

Life insurance

Disability coverage

Parental leave

Tuition reimbursement

Peer recognition & awards

Bonus opportunities

Job summary

Otis Worldwide Corporation in Cleveland, OH seeks a Repair Supervisor to oversee elevator repair and testing across the greater Cleveland area. You will lead field operations, ensure project deadlines and financial targets, and drive safety training for all projects.

The role requires 5+ years in the elevator industry or leading field teams, plus a trade certificate or engineering degree. Strong communication and MS Office proficiency are essential.

Qualifications

• 5+ years in elevator field or leading field teams
• Trade certificate and/or University Degree in Engineering
• Strong written and verbal communication with internal and external customers
• Self-motivated with ability to manage multiple projects

Responsibilities

• Lead field operations for elevator repair and testing
• Meet project deadlines and financial targets including profit and working capital
• Conduct field safety training to maintain a safe working environment
• Perform field safety audits and site safety/logistics plans
• Coordinate material deliveries and issue purchase orders
• Develop and maintain relationships with co-workers, clients and others
• Forecast and schedule labor resources to ensure project completion
• Analyze situations and develop contingencies for estimates

Skills

Elevator industry

Leadership

Communication skills

Project management

Microsoft software

Education

Trade certificate

Engineering degree

Tools

MS Office

Job description

Date Posted: 2026-10-29 Country: United States of America Location: OT112: CVC - CLEVELAND, OH 9800 Rockside Road, Valley View, OH, 44125 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? The Cleveland branch of Otis Elevator Company is searching for a highly motivated Repair Supervisor to oversee the repair of equipment as well as employee selection, training and safety for all assigned projects. This role covers the greater Cleveland area.

Responsibilities

• Lead the performance of field operations for all elevator repair and testing


• Meet project deadlines and all financial performance targets including profit and working capital


• Conduct field education training ensuring that we create and maintain a safe working environment


• Perform field safety audits, jobsite inspections, and develop site safety/logistics plans


• Coordinate all material deliveries and issuing purchase orders


• Develop and maintain professional and productive relationships with co-workers, field employees, clients and others in contact with the job


• Forecast and schedule labor resources ensuring successful project completion, maintaining customer quality assurance, and improving efficiencies


• Accurately analyze situations and assist in developing contingencies for estimates

Requirements

• 5+ years of elevator industry experience or experience leading field level associates/technicians in a similar industry highly preferred


• 5+ years in the elevator field, a trade certificate, and/or a University Degree in Engineering


• Ability to work in a highly team-oriented and dynamic environment


• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers


• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities


• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software


• Strong leadership skills and goal-oriented with strong time management and organizational skills

What’s In it For Me / Benefits

Benefits: Otis currently provides our colleagues with the following benefits:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution


• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment


• Three weeks paid vacation and paid company holidays


• Paid sick leave - Employee assistance and wellness incentive programs


• Life insurance and disability coverage


• Voluntary benefits, such as legal, pet, home, and auto insurance


• Birth/adoption and parental leave benefits


• Adoption assistance


• Tuition reimbursement program


• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

The salary range for this role is $125,000- $150,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail]. Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.