Ecommerce Fulfillment Associate

Tidalwave Holdings; Chattanooga (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental, Vision & Health Insurance

Profit sharing

Life Insurance

Supplemental Benefits

1 hour paid lunch

Job summary

Tidalwave Holdings in Chattanooga, TN, is hiring an E-Commerce Fulfillment Associate to pick, pack, and prepare customer orders in a fast-paced 3PL setting. You will ensure accuracy, quality, and efficient workflow, collaborating with cross-functional teams and maintaining clear documentation in our systems.

The role requires reliability, attention to detail, and the ability to adapt during peak periods. This onsite position offers steady hours, a supportive team, and opportunities to grow

Qualifications

• Ability to follow detailed instructions and SOPs.
• Strong attention to detail and accuracy.
• Able to work efficiently in a fast-paced environment.
• Dependable, punctual, and team-oriented.

Responsibilities

• Pick, pack, and prepare e-commerce orders accurately.
• Verify order accuracy including items, quantities, and customizations.
• Prepare shipments with proper labeling and packaging.
• Inspect products for defects before shipment.
• Maintain clean, organized, and safe work area.
• Update order status in warehouse or OMS systems.
• Collaborate with fulfillment, print, logistics, and support teams.

Skills

Attention to detail

Follow procedures

Team player

Time management

Fast-paced work

Job description

The E-Commerce Fulfillment Associate is responsible for accurately picking, packing, and preparing customer orders for shipment in a fast-paced 3PL environment. This role plays a critical part in ensuring orders are fulfilled correctly, on time, and in alignment with quality and brand standards.

Key Responsibilities

Order Fulfillment

• Pick, pack, and prepare e-commerce orders according to established procedures
• Verify order accuracy including items, quantities, and customization requirements
• Prepare packages for shipment using appropriate materials and labeling

Quality Control

• Inspect products for defects, damages, or print errors prior to shipment
• Ensure packaging meets quality, branding, and carrier requirements
• Flag quality issues or discrepancies to leads or managers promptly

Inventory & Workflow Support

• Assist with inventory organization, restocking, and cycle counts as needed
• Maintain a clean, organized, and safe work area
• Support workflow adjustments during peak volume periods

Systems & Documentation

• Accurately update order status and fulfillment actions in warehouse or order management systems
• Follow SOPs for fulfillment, safety, and quality control
• Report recurring issues or inefficiencies to leadership

Team Collaboration

• Work closely with fulfillment, print, logistics, and customer support teams
• Support cross-training and team coverage as business needs evolve
  Qualifications
  Required
  • Ability to follow detailed instructions and standard operating procedures
  • Strong attention to detail and accuracy
  • Ability to work efficiently in a fast-paced, production environment
  • Dependable, punctual, and team-oriented
  Preferred
  • Previous experience in e-commerce, fulfillment, warehouse, or production roles
  • Familiarity with shipping carriers and labeling systems
  • Experience working with pick/pack or warehouse management systems
  Skills & Competencies
  • High level of accuracy and consistency
  • Ability to prioritize tasks and manage time effectively
  • Strong work ethic and accountability
  • Willingness to learn new processes and equipment
  • Positive, team-focused attitude
  Physical Requirements
  • Ability to stand, walk, and move throughout the warehouse for extended periods
  • Ability to lift and carry up to 40-50 pounds as needed
  • Repetitive motions including lifting, packing, and scanning
  Work Environment
  • Warehouse or production environment
  • May require overtime or flexible scheduling during peak seasons

  Why You'll Love It Here:

  The Challenge: Every day is an opportunity to sharpen your skills and take on new challenges.

  The Team: Join a group of like-minded professionals who are serious about their work but enjoy the journey.

  The Growth: We believe in promoting from within and investing in our people - your career path is yours to shape.

  The Perks: We invest in our people, with a growing list of comprehensive benefits, and a work environment that celebrates both successes and learning moments.

  Benefits:

  • 401(k)
  • Dental, Vision & Health Insurance
  • Profit sharing
  • Life Insurance
  • Supplemental Benefits
  • 1 hour paid lunch

  Schedule:

  Monday - Friday

  9 am - 5 pm