Sr Manager, Customer Dev-Club Store

Otis Spunkmeyer, LLC; Los Angeles (CA); On-site; USD 108,000 - 145,000; Full time

Job summary

Aspire Bakeries LLC is seeking a Senior Manager, Customer Development - Club Store to lead Costco account strategy and drive profitable growth across North American channels. This role partners with cross-functional teams to deliver flawless execution of business initiatives and builds strong customer relationships.

The position requires travel to support customer meetings, reviews, and industry events, with a focus on growth and strategic account development within Costco and other channels.

Qualifications

• Bachelor’s degree in Business, Marketing, Sales, Finance, or a related field.
• 5+ years of experience in customer development, account management, sales, category management, or related commercial functions.
• Experience managing large retail, foodservice, or consumer packaged goods customer relationships.
• Demonstrated success leading cross-functional projects and influencing stakeholders without direct authority.
• Strong analytical skills with experience utilizing customer, category, and financial data to drive business decisions.
• Excellent communication, presentation, and relationship-building skills.
• Ability to travel as needed to support customer meetings, internal business reviews, and industry events.

Responsibilities

• Support the development and execution of the Costco account strategy to drive business objectives and customer growth.
• Lead day-to-day customer account management, ensuring responsive service and effective issue resolution.
• Own the Costco opportunity pipeline, managing projects, timelines, and cross-functional deliverables.
• Drive customer communication through business updates, progress reviews, and proactive opportunity identification.
• Coordinate cross-functional teams to successfully deliver customer commitments and strategic initiatives.
• Identify and develop profitable growth opportunities within Costco Business Centers and other strategic channels.
• Analyze business performance, customer trends, and market data to inform decision-making and prioritization.

Skills

Analytical skills

Cross-functional collaboration

Communication skills

Travel willingness

Education

Bachelor’s degree in Business, Marketing, Sales, Finance, or related field

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

We’re excited to share that Aspire Bakeries, formerly ARYZTA North America, is now owned by Lindsay Goldberg (LG), a private investment firm that manages over $17 billion in assets. LG has ownership interests in many businesses, including other food companies, and has a proven track record of investing in successful ventures through close partnership with each companies’ management.

On a day-to-day basis, little will change with the change in ownership. We will continue to partner with most of North America’s leading restaurants, retailers, and institutions to deliver high quality, delicious foods across the region. What is different is we now have one of the leading investment firms in the world to help us drive our strategy and fuel our growth.

If this sounds like a journey you’d like to be a part of, take a look at our Careers Page as this is where you’ll find all of our current job opportunities.

If you don’t find a position that fits what you’re looking for, come back and visit this Careers Page. You can also join our Talent Network to hear about new opportunities at Aspire Bakeries.

If you find a position that would be a great fit for someone in your network, feel free to send the job opportunity their way.

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Hungry for a career that’s as rewarding as it is delicious?

We’re looking for hard-working people who will bring integrity, creativity, and a passion for excellence to everything they do - whether that’s on the bakery floor, in the office, or supporting customers. In return, we offer a workplace culture built on care, ownership, and growth - where your contributions matter and your career can rise as high as our bread loaves!

With 13 commercial bakeries across North America and a reputation as an industry leader, Aspire Bakeries is rising together with our people and our customers to be the best all-around bakery solution. If you’re ready to grow with us, we’d love to hear from you

Why You’ll Love Working At Aspire Bakeries

Culture – Our culture thrives on collaboration, diversity, and a shared passion for excellence. We support team members, empower growth, and encourage everyone to bring their authentic selves to work.

Health & Wellness – Comprehensive medical, dental, and vision coverage, plus company-paid life insurance and additional voluntary options to fit your needs.

Work-Life Balance – Paid parental leave, generous paid time off, and holidays so you can recharge and spend time on what matters most.

Financial Security – A competitive 401(k) with immediate company match, plus short- and long-term disability coverage for peace of mind.

Growth & Development – Opportunities to build skills, grow your career, and develop expertise through Aspire Bakeries’ learning and development programs.

Flexibility & Support – HSA and FSA plans to help you manage everyday expenses.

Recognition & Rewards – Performance incentive plans that celebrate achievements across sales, bakery performance, and individual contributions.

About the Role

We are seeking a Senior Manager, Customer Development - Club Store to join our team. As a Senior Manager, Customer Development - Club Store, you will be accountable for driving profitable growth within the Costco business through strategic account development, cross-functional leadership, and customer engagement. This role plays a critical part in strengthening customer relationships, identifying growth opportunities, and ensuring flawless execution of key business initiatives.

This role requires regular travel to support customer meetings, internal business reviews, and industry events.

Compensation

Salary Range: $108,000 - $145,000

Core Accountabilities (What You’ll be Doing)

• Support the development and execution of the Costco account strategy to drive business objectives and customer growth.
• Lead day-to-day customer account management, ensuring responsive service and effective issue resolution.
• Own the Costco opportunity pipeline, managing projects, timelines, and cross-functional deliverables.
• Drive customer communication through business updates, progress reviews, and proactive opportunity identification.
• Coordinate cross-functional teams to successfully deliver customer commitments and strategic initiatives.
• Identify and develop profitable growth opportunities within Costco Business Centers and other strategic channels.
• Analyze business performance, customer trends, and market data to inform decision-making and prioritization.

Minimum Qualifications (What You Bring to the Table)

(Required to be considered)

• Bachelor’s degree in Business, Marketing, Sales, Finance, or a related field.
• 5+ years of experience in customer development, account management, sales, category management, or related commercial functions.
• Experience managing large retail, foodservice, or consumer packaged goods customer relationships.
• Demonstrated success leading cross-functional projects and influencing stakeholders without direct authority.
• Strong analytical skills with experience utilizing customer, category, and financial data to drive business decisions.
• Excellent communication, presentation, and relationship-building skills.
• Ability to travel as needed to support customer meetings, internal business reviews, and industry events.

Preferred Qualifications (Extra Ingredients for Success)

(Nice-to-haves that could set candidates apart)

• Experience managing Costco or other large national retail accounts.
• Food, beverage, bakery, consumer packaged goods (CPG), or foodservice industry experience.
• Experience utilizing syndicated data sources, customer scorecards, and commercial analytics tools.
• Proven success identifying and executing growth opportunities within key customer accounts.
• Advanced proficiency with Microsoft Excel, PowerPoint, and customer business planning processes.

Aspire Bakeries LLC values the contribution each Team Member brings to our organization. The final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to location, shift, education, skill, and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed in this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreements.

Aspire Bakeries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. We do not use artificial intelligence (AI) tools to screen, assess, or select applicants.