Sr. Manager, Customer Advocacy & Growth Initiatives

Adobe Systems GmbH; California (MO); On-site; USD 98,000 - 193,000; Full time

Job summary

A leading company is seeking an Individual Contributor to drive strategic customer engagement programs. This role involves managing executive interactions, providing insights, and coordinating events to enhance customer satisfaction and revenue. Ideal candidates will have strong project management skills and at least 5 years of experience in similar roles.

Qualifications

• 5+ years experience in managing executive engagement and program management.
• Exceptional organizational and project management abilities.
• Strong knowledge and experience sourcing and working with data.

Responsibilities

• Drive Sales Leadership field visits and customer engagements.
• Cascade customer insights and data among various functions.
• Manage daily processing of requests and coordination with teams.

Skills

Organizational skills

Project management

Consulting skills

Data sourcing

Communication skills

Tools

Power BI

Microsoft Excel

Microsoft Word

SharePoint

Job description

JOB LEVEL

P40

EMPLOYEE ROLE

Individual Contributor

Key team member working closely with the global DMe Enterprise sales leadership team todrive strategic customer engagement programs across a matrixed global field organization in support of Sales. In this role, you will support executive engagement with customers across meetings, events and field visits to drive impact, revenue, and customer satisfaction and track them to provide key insights, outcomes, and measure impact. Your work will ensure key customer insights, business lessons learned, and customer engagement activities cascade into the field. Your work will help the field increase their engagement with executives while providing the consistency and infrastructure needed to effectively achieve growth opportunities within key accounts.Streams of responsibility will include:

• Executive Customer engagements: Drive Sales Leadership field visits by strategically identifying customers that will have the greatest impact in close collaboration with field teams and extended teams in support of customer interactions including executive customer meetings, CECs, and Adobe customer events, and third party events.
• Customer Insights:Cascade insights from customer interactions and engagements to the field through various channels including Podcasts, emails, and other pertinent sales platforms and portals.
• Win Wires & Insights: Partner with the global Sales team to identify key customer wins to be shared globally to highlight success, share best practices, and inspire the Sales organization

What you’ll do

Cascade customer insights and data amongst various functions within the sales

organization.

• Day-to-Day Management of field visits and executive events include daily processing of requests, coordination with cross functional teams for the timely completion and approval of documents and meeting follow up documentation, and reinforcing office policies and best practices.
• Creation of a standardized metrics template, leveraging GTM data sources, to create a global standard to measure impact of executive engagements by senior Adobe Executives.
• Maintenance of forms, briefs, and templates for day to day engagements and as a center of excellence for global best practices
• Build concise, impactful presentations and written communications aligned with DMe vision and strategy in support of customer and field-facing initiatives.
• Provide insights around customer growth and engagement opportunities that inform business decisions and strategic recommendations for DMe Field Sales.
• Facilitate workflows; advancing them to successful completion to streamline efficiency and communication internally and outside of the organization.
• General program management support across the functions of the Office of Customer Advocacy & Insights including but not limited to daily brief preparation, weekly look ahead compilation, field visit preparation and documentation, and process documentation.

What you need to Succeed

• Exceptional organizational and project management abilities.
• Ability to influence senior stakeholders regularly and manage without authority.
• Strong consulting skills -- ability to look at problems from multiple angles and multiple viewpoints
• Strong knowledge and experience sourcing and working with data and content from Power BI, Microsoft Excel, Microsoft Word, and SharePoint to drive strategic programs and decision making
• Think strategically, while also providing tactical program management support to drive efficiency, visibility and clarity around DMe initiatives.
• 5+ years experience in managing executive engagement and program management

• High attention to detail
• Excellent judgment on sensitive, complex, and cross-functional engagements, fostering collaboration between leaders, sub-teams, and related functions
• Highly collaborative within a diverse team setting; a true team player; willing to proactively engage and identify creative solutions.
• Proactively address pressing business issues that need immediate attention.
• Proactively escalate potential issues while identifying potential solutions.
• Strong verbal and written communication skills, with an emphasis on tact and diplomacy

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $98,800 -- $192,600 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!

Put your best foot forward:

1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

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