Sr. Manager, Customer Programs -Remote

Lensa; San Jose (CA); Remote; USD 161,000 - 243,000; Full time

Job summary

A leading technology company is seeking a Senior Manager for Customer Programs to drive high-speed connectivity solutions. This remote role requires extensive experience in customer-facing positions and strong leadership skills. The ideal candidate will engage with clients, coordinate strategies, and ensure alignment with organizational goals. Join a diverse team to create innovative solutions in a fast-paced environment.

Benefits

Health insurance

401(k)

Disability insurance

Life insurance

Stock purchase plan

Paid time off

Voluntary benefits

Qualifications

• 15-20+ years of experience in customer-facing roles.
• Experience in Product Management, Technical Program Management, or related roles.

Responsibilities

• Engage with customers and translate their voice internally.
• Coordinate between customer and internal teams.
• Monitor customer needs and TE impact.

Skills

Structured thinking

Clear communication

Interpersonal skills

Versatility

Education

Bachelor’s degree

MBA

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, TE Connectivity, is seeking professionals. Apply via Lensa today!

Sr. Manager, Customer Programs - Remote

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.

Job Overview

Join this exciting and fast-paced role in the Digital Data Networks organization, building high-speed connectivity solutions for large-scale AI/Cloud hyperscalers and data centers. The Customer Program Manager (CPM) is a senior, pivotal role with high visibility with customers and internally with senior executives, engineering, product management, project teams, sales, and FAE, focused on winning critical programs.

A successful CPM possesses competencies such as:

• Success mindset: Focused on outcomes, driving strategies to address gaps, remove blockers, and win
• Structured thinking: Ability to navigate ambiguity and build structures for rapid execution
• Influencer: Drives thought leadership and organizational response
• Clear communication: Breaks down complex information for different organizational levels
• Storytelling: Provides reliable contextual information for organizational alignment
• Technical and Business Acumen: Articulates value propositions, product positioning, customer architecture, high-level designs, and financials
• Interpersonal skills: Builds trusted relationships internally and externally
• Big picture view: Anticipates market shifts to align with TE strategies
• Motivator: Activates the right people at the right time
• Versatility: Balances strategic thinking with tactical initiatives

Background Requirements:

• Bachelor’s degree required, MBA preferred
• Experience in Product Management, Technical Program Management, Engineering or related technical roles, Sales or customer-facing roles

15-20+ years of experience in:

• Customer-facing roles
• Driving large-scale technical programs
• Manufacturing knowledge
• Leadership communication and presentation skills
• Big Plus: Connector, Cable, or adjacent industries
• Big Plus: Experience with AI/Cloud hyperscalers, data centers, compute, networking, storage

Main Responsibilities:

• Customer Advocacy: Engage with customers, translate their voice internally
• Internal Liaison: Coordinate between customer and internal teams
• Strategy Collaboration: High-level planning with customers
• Track schedules, roadmaps, and deliverables
• Commercial Alignment: Work with Sales and Product Management on growth strategies
• Monitor customer needs and TE impact
• Build relationships within customer organizations
• Internal Messaging: Drive program updates and alignments
• Manage escalations and facilitate quick decisions
• Address organizational gaps and roadblocks
• Drive urgency and ensure customer expectations are met

Core Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

About TE Connectivity

Global industrial technology leader creating a safer, sustainable, connected future. Over 85,000 employees worldwide, with solutions in transportation, energy, factories, data centers, medical tech, and more. Learn more at www.te.com and social media channels.

Compensation:

• Base salary: $161,400 – $242,200 (dependent on location and experience)
• Total compensation includes base, incentives, and benefits

Benefits: Health insurance, 401(k), disability, life insurance, stock purchase, paid time off, voluntary benefits

Location: San Jose, CA; Travel 25-50%

Requisition ID: 130964

TE Connectivity is an equal opportunity employer, committed to diversity and inclusion.