Client Success Relationship Manager

Vheda Health; California (MO); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Client Success Relationship Manager to enhance client interactions and drive growth. This fully remote role focuses on nurturing relationships, ensuring client satisfaction, and identifying opportunities for upselling. The ideal candidate will have a strong background in client-facing roles, excellent communication skills, and a passion for making a positive community impact. Join a team dedicated to improving health equity and delivering exceptional service to clients in the health sector.

Qualifications

• 4+ years in a client-facing role with proven success.
• Fluency in English and Spanish, both verbal and written.

Responsibilities

• Establish and maintain strong relationships with clients.
• Deliver impactful presentations demonstrating product value.
• Track and manage contractual commitments to ensure service delivery.

Skills

Client Relationship Management

Sales Growth Strategies

Communication Skills

Bilingual (English and Spanish)

Education

BA/BS Degree or equivalent

Job description

Join to apply for the Client Success Relationship Manager role at Vheda Health.

Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care coordination programs provide simple access to care coordination from anywhere, helping health plans deliver better outcomes for their members.

We're Hiring a Client Success Relationship Manager to Join Our Team!

Vheda Health is seeking a dynamic and adaptable professional to join our Client Services team. As a Client Success Relationship Manager, you will excel in client-facing interactions, identify and deliver on sales and growth opportunities. Reporting directly to the Chief Client Officer, you will support successful client implementations, nurture ongoing relationships, present program value, drive account growth, and ensure client success. This role is fully remote; however, the candidate must reside in California.

Key Responsibilities

1. Establish and maintain strong relationships with clients through regular outreach and communication.
2. Serve as the main point of contact for clients, understanding their needs, and addressing concerns promptly.
3. Deliver impactful presentations to clients at various levels, demonstrating the value of our products and services.
4. Track and manage contractual commitments, ensuring timely delivery of services.
5. Partner with internal departments such as clinical services, operations, and analytics to meet client expectations.
6. Facilitate effective communication between clients and internal teams, conveying feedback and requirements.
7. Identify opportunities for upselling or cross-selling additional services based on client needs and market trends.
8. Engage directly with community members to understand their needs, concerns, and preferences.
9. Leverage community feedback to inform strategic decisions and initiatives.
10. Maintain a strong community presence, demonstrating commitment to making a positive impact.
11. Travel up to 25% to client sites for in-person meetings.

Required Qualifications

1. BA/BS Degree or equivalent.
2. 4+ years in a client-facing role.
3. Resides in California.
4. Fluency in English and Spanish, both verbal and written.

Preferred Qualifications

1. Experience with health plans and industry understanding.
2. Proactive, responsive, and able to build trust with stakeholders.
3. Confident, influential, and team-oriented.
4. Skilled in project initiation and execution, including process improvements.
5. Excellent verbal and written communication skills.
6. Aspiring to drive account growth and client satisfaction.
7. Attention to detail and passion for positive community impact.