Sr. Manager, Complex Programs & Mandates Delivery

Blue Shield of CA; Long Beach (CA); Hybrid; USD 140,000 - 180,000; Full time

Job summary

Stellarus is seeking a Sr Manager of Complex Programs & Mandates Delivery to own the health plan's commercial initiatives, including new products, market expansion, and member services transformations. You will lead Technical Delivery Leads, govern programs with executives, and ensure chartered, sequenced, and reporting-driven delivery across a diverse portfolio.

The role emphasizes strong leadership, strategic thinking, and experience in agile governance, with a track record of coaching

Qualifications

• Bachelor's degree or equivalent experience; 4 years additional experience.
• 8 years of delivery/program management experience with increasing scope.
• 4 years of direct people management experience.
• Experience presenting status and tradeoffs to senior executives.
• Strong command of agile delivery, backlog management, and governance artifacts.
• Experience managing program budgets and coordinating vendors.
• Health plan or payer experience preferred.
• Experience with Facets or similar core administration platforms preferred.
• PMP, PgMP, SAFe or similar certification preferred.

Responsibilities

• Owns the health plan's commercial and growth initiatives, including new product launches.
• Leads a team of Technical Delivery Leads and governs programs with health plan and tech executives.
• Ensures programs are chartered, sequenced, and reported with clarity and accountability.
• Collaborates with stakeholders across health plan, employers, brokers, and members to drive delivery outcomes.

Skills

Agile delivery

Backlog management

Program governance

Executive communication

Budget management

Vendor coordination

People leadership

AI/ML concepts

Education

Bachelor's degree or HS Diploma/GED

PMP PgMP SAFe certification

Tools

Facets

AI/ML tools (general)

Job description

Your Role

The Technical Delivery organization serves as the execution backbone for Stellarus's strategic technology portfolio, spanning directly owned and executed strategic initiatives as well as cross-functional programs tracked and coordinated across the enterprise. The Sr Manager, Complex Programs & Mandates Delivery will be the single accountable owner for the health plan's commercial and growth initiatives, including new product launches, market and membership expansion, and programs that change how employer groups, brokers, and members are served. The role leads a team of Technical Delivery Leads, runs governance directly with health plan and technology executives, and ensures that every program in the portfolio is chartered, sequenced, and delivered with predictable, decision-ready reporting.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Bachelor's degree or High School Diploma/GED and 4 years of additional experience in lieu of a degree
• 8 years of prior relevant experience in technology delivery, program management, or technology services with demonstrated progression in scope and responsibility
• 4 years of direct people management experience, with a track record of coaching and developing delivery practitioners (project managers, delivery leads, or similar roles)
• Demonstrated experience presenting status, risk, and tradeoffs to senior business and technology executives
• Strong command of agile delivery, backlog management, and program governance artifacts such as charters, RACI matrices, and RAID logs
• Experience managing program budgets and coordinating third-party vendors as part of large implementations
• Health plan or payer experience is strongly preferred, particularly in commercial lines of business such as large group, small group, individual, or group Medicare
• Experience using AI/ML concepts and tools in a professional setting is strongly preferred
• Familiarity with health plan core administration or claims platforms, such as Facets, is preferred
• PMP, PgMP, SAFe, or similar certification is preferred

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.