Sr. Manager, Complex Programs & Mandates Delivery

Blue Shield of CA; Oakland (CA); Hybrid; USD 170,000 - 210,000; Full time

Job summary

Stellarus seeks a Senior Manager to own the health plan's commercial and growth initiatives, including new product launches and market expansion. You will lead a team of Technical Delivery Leads and work directly with health plan and technology executives to charter, sequence, and deliver every program with predictable reporting.

The role emphasizes agile delivery, governance artifacts, and budget coordination, with a hybrid in-office schedule and commitment to leadership development.

Qualifications

• Bachelor's degree or equivalent with 4 years of additional experience.
• 8 years of technology delivery/program management experience.
• 4 years of direct people management experience.
• Experience presenting status and tradeoffs to senior executives.
• Strong command of agile delivery and governance artifacts.
• Experience managing program budgets and coordinating vendors.
• Health plan/payer experience preferred; AI/ML concepts advantageous.
• Familiarity with health plan core systems such as Facets is preferred.

Responsibilities

• Owns the health plan's commercial and growth initiatives and new product launches.
• Leads a team of Technical Delivery Leads and aligns with executives on governance.
• Ensures programs are chartered, sequenced, and delivered with transparent reporting.

Skills

8 years of technology delivery/program

4 years people management

Executive level communication

Agile delivery & governance

Budget & vendor coordination

AI/ML concepts experience

PMP/PgMP/SAFe certification preferred

Education

Bachelor's degree or High School Diploma/GED with 4 years of additional experience in lieu of a degree

Tools

Facets

Job description

Your Role

The Technical Delivery organization serves as the execution backbone for Stellarus's strategic technology portfolio, spanning directly owned and executed strategic initiatives as well as cross-functional programs tracked and coordinated across the enterprise. The Sr Manager, Complex Programs & Mandates Delivery will be the single accountable owner for the health plan's commercial and growth initiatives, including new product launches, market and membership expansion, and programs that change how employer groups, brokers, and members are served. The role leads a team of Technical Delivery Leads, runs governance directly with health plan and technology executives, and ensures that every program in the portfolio is chartered, sequenced, and delivered with predictable, decision-ready reporting.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Bachelor's degree or High School Diploma/GED and 4 years of additional experience in lieu of a degree
• 8 years of prior relevant experience in technology delivery, program management, or technology services with demonstrated progression in scope and responsibility
• 4 years of direct people management experience, with a track record of coaching and developing delivery practitioners (project managers, delivery leads, or similar roles)
• Demonstrated experience presenting status, risk, and tradeoffs to senior business and technology executives
• Strong command of agile delivery, backlog management, and program governance artifacts such as charters, RACI matrices, and RAID logs
• Experience managing program budgets and coordinating third-party vendors as part of large implementations
• Health plan or payer experience is strongly preferred, particularly in commercial lines of business such as large group, small group, individual, or group Medicare
• Experience using AI/ML concepts and tools in a professional setting is strongly preferred
• Familiarity with health plan core administration or claims platforms, such as Facets, is preferred
• PMP, PgMP, SAFe, or similar certification is preferred

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.