Sr Manager, Business Intelligence and Analytics

Delaware North Co; Detroit (MI); On-site; USD 82,000 - 111,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus based on role

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional cert. Reim

Friends-and-family discounts

Job summary

Delaware North Sportservice is hiring a Sr. Manager, Business Intelligence and Analytics to lead the BI function and develop analytics solutions across Sportservice.

You will own subsidiary-wide dashboards, shape short- and long-term BI strategy, and coach a team of analysts to deliver insights that drive business decisions. You will partner with other managers, advance AI-enabled analytics, and prepare executive reporting.

Qualifications

• 5+ years of experience in business analytics, BI or similar.
• 2+ years of experience managing direct reports.
• Experience with analytics and predictive tools; Advanced Excel, R, or similar.
• Proficiency in SQL and data visualization tools (Tableau preferred).
• Knowledge of AI tools and POS systems a plus.

Responsibilities

• Own subsidiary-wide dashboarding efforts for Sportservice
• Support Department Head in developing and executing short term and long-term BI and analytics strategy
• Manage a team of analysts by training and coaching them on relevant tools, techniques and methods
• Serve as the subject matter expert in all things business intelligence, driving the lifecycle of product creation to adoption
• Partner with other Managers (Advanced Analytics and Project Management) with collectively drive key BI and Analytics initiatives to completion
• Leverage generative AI tools to optimize BI&A and other business processes, and drive AI adoption across the business
• Prepare and own development and execution of executive reporting
• Liaison to data engineering and data governance teams to consistently evaluate data quality, identify gaps and solution remediation
• Strategize and execute revenue-generating projects and new ways of analyzing the business to support long-term strategic planning efforts at each of our business locations
• Manage, train, coach and develop a group of Analysts
• Other duties as assigned by Head, Business Insights and Analytics

Skills

Advanced Excel

R

SQL

Tableau

AI tools

Leadership

Dashboard development

POS systems

Business analytics

Education

Bachelor’s degree in business, mathematics, engineering

Tools

Data warehousing tools

Job description

The opportunity

Delaware North Sportservice is hiring a Sr. Manager, Business Intelligence and Analytics to join our team. As a Sr. Manager, Business Intelligence and Analytics you will play a key leadership role within the Business Insights and Analytics team for Delaware North. The Manager, Business Insights and Analytics will be an analytically driven, strategic and thoughtful leader who will help develop business intelligence solutions while playing a key role in developing Analysts.

Preferred location is Corporate HQ in Buffalo, NY or any of our Sportservice locations.

Must be legally authorized to work in the US without sponsorship.

Pay

Minimum – Anticipated Maximum Base Salary: $81,900 - $110,600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Own subsidiary-wide dashboarding efforts for Sportservice
• Support Department Head in developing and executing short term and long-term BI and analytics strategy
• Manage a team of analysts by training and coaching them on relevant tools, techniques and methods
• Serve as the subject matter expert in all things business intelligence, driving the lifecycle of product creation to adoption
• Partner with other Managers (Advanced Analytics and Project Management) with collectively drive key BI and Analytics initiatives to completion
• Leverage generative AI tools to optimize BI&A and other business processes, and drive AI adoption across the business
• Prepare and own development and execution of executive reporting
• Liaison to data engineering and data governance teams to consistently evaluate data quality, identify gaps and solution remediation
• Strategize and execute revenue-generating projects and new ways of analyzing the business to support long-term strategic planning efforts at each of our business locations
• Manage, train, coach and develop a group of Analysts
• Other duties as assigned by Head, Business Insights and Analytics

More about you

• Bachelor’s degree in business, mathematics, engineering or other discipline
• 5 or more years of experience in business analytics, business intelligence or similar function, working in a high volume, fast-paced environment; preferably in hospitality or sports industries
• 2 or more years of experience managing direct reports
• Proficiency in analytics and predictive tools such Advanced Excel, R, or similar
• Proficiency in data warehousing tool such as SQL
• Proficiency in data visualization tools; Tableau preferred
• Experience with AI tools
• Prior experience with point of sales systems preferred
• Proven experience in creating business intelligence products such as dashboards and driving adoption with non-technical stakeholders
• Proven broad business experience in the industry with broad experience in domestic and, business intelligence and marketing technology, revenue
• Experience in setting sales strategic direction and annual and long-term planning to achieve business results
• Ability to travel up to 20% of the time

Shift details

M-F

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

$ 81900 per year