Agentic Transformation Advisor

Dialpad Japan; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Training and development

Job summary

Dialpad in Austin, TX is seeking an Agentic Transformation Advisor to lead strategy and execution for adopting our agentic products across new and recently closed customers. You will collaborate with frontline Account Executives and cross-functional partners to identify, qualify, position, pitch, and close opportunities.

You will coach the field, shape go-to-market motions, translate customer feedback into actionable insights, and surface risks and product needs across the business.

Qualifications

• Quota-carrying sales experience selling AI solutions for customer experience.
• Strong discovery, storytelling, objections handling, and closing skills.
• Ability to translate data into actionable recommendations.
• Experience partnering cross-functionally with Sales, Product Marketing, Product, and Engineering.
• Comfort in a fast-moving environment with rapid feedback and iteration.
• Excellent written and verbal communication, simplifying complex concepts.
• Proactive, resourceful approach to identifying opportunities and driving revenue.

Responsibilities

• Own the overlay motion for agentic products across new business and recently closed opportunities.
• Partner with frontline Account Executives to qualify opportunities and support deals from engagement to close.
• Lead strategic customer conversations positioning the value of agentic products against goals.
• Deliver pitches, storytelling, and objections tailored to customer needs.
• Coach the sales team on strategies to improve efficiency and win rates.
• Identify whitespace, respond to inbound interest, and drive pipeline for agentic products.
• Provide reporting on pipeline health, revenue attainment, and trends.
• Translate field insights into feedback for Sales, Product Marketing, Product, and Engineering.
• Analyze product adoption and performance to identify risks and growth opportunities.
• Recommend operational improvements to increase revenue and GTM execution.

Skills

Sales experience

AI solutions

Storytelling

Objection handling

Cross-functional collaboration

Data-driven decision making

Communication

Opportunity qualification

Revenue growth

Job description

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform—powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real‑time, AI‑driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As an Agentic Transformation Advisor, you’ll own the strategy and execution that accelerates the adoption of Dialpad’s agentic products across new and recently closed customers. You’ll work closely with frontline Account Executives and cross‑functional partners to identify, qualify, position, pitch, and close agentic product opportunities. You’ll also help shape how we bring these products to market by coaching the field, strengthening sales motions, and turning customer feedback into actionable insights. In addition, you’ll serve as a subject matter expert who connects product value to customer outcomes while surfacing risks, opportunities, and product needs across the business.

What You’ll Do

• Own the specialist overlay motion for agentic products across new business and recently closed customer opportunities.
• Partner with frontline Account Executives to qualify opportunities, develop deal strategies, and support opportunities from initial engagement through close.
• Lead strategic customer conversations that clearly position the value of our agentic product suite against customer pain points and business goals.
• Deliver compelling pitches, product storytelling, and objection handling tailored to customer needs and desired outcomes.
• Coach the sales team on best practices, opportunity strategies, and positioning to improve efficiency and increase win rates.
• Identify whitespace opportunities, respond to inbound interest, and help drive pipeline creation for agentic products.
• Provide regular reporting on pipeline health, revenue attainment, wins, losses, and key trends related to agentic product performance.
• Translate field insights into actionable feedback for Sales, Product Marketing, Product, and Engineering leaders.
• Analyze product adoption, pipeline, and performance metrics to identify risks, gaps, and growth opportunities across the business.
• Recommend operational improvements that increase revenue performance and strengthen go‑to‑market execution.

Skills You’ll Bring

• A track record of success in a quota‑carrying sales environment selling AI solutions for Customer Experience.
• Strong discovery, storytelling, objection‑handling, and closing skills.
• A passion for helping teams adopt, position, and sell new products effectively.
• Strong business judgment and analytical skills, with the ability to translate data into clear recommendations.
• Experience partnering cross‑functionally with Sales, Product Marketing, Product, and Engineering stakeholders.
• Comfort operating in a fast‑moving environment where feedback, iteration, and continuous improvement are essential.
• Excellent written and verbal communication skills, with the ability to simplify complex concepts for a range of audiences.
• A proactive, resourceful approach to identifying opportunities, solving problems, and driving revenue growth.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting‑edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.