Sr. Software Engineer (Agentic Systems)

Dialpad Japan; San Francisco (CA); On-site; USD 224,500 - 251,500; Full time

Job summary

Dialpad seeks a Sr. Software Engineer (Agentic Systems) to lead the vision and architecture of our next‑gen AI platform.

You will shape autonomous workflows, enable real‑time reasoning across enterprise data, and collaborate across product, research, design, and leadership. You’ll pioneer a multi‑agent orchestration framework, drive LLM tooling, and foster an AI‑native engineering culture while ensuring safety and observability in production systems.

Qualifications

• 10+ years of software engineering experience with leadership roles.
• Experience shipping large-scale, distributed systems and AI platforms.
• Track record of mentoring engineers and setting technical standards.
• Hands-on with agent frameworks, LLMs, and AI-powered workflows.
• Experience building real-time, production-grade infrastructure.
• Strong focus on safety, observability, and governance for production AI.

Responsibilities

• Own the architectural roadmap and delivery of the Agentic AI platform.
• Lead multi‑agent orchestration, memory architectures, and tooling.
• Mentor engineers and define technical standards for AI‑native SDLC.
• Collaborate with Product, Applied Research, Design, and leadership.
• Research and implement advanced agent frameworks and safety guardrails.

Skills

Technical leadership

Distributed systems

LLM platforms

Agent frameworks

AI safety & observability

Real-time voice/conversational AI

Code quality & SDLC

Cross-functional collaboration

Data retrieval & memory architecture

System scaling

Tools

LangChain

LangGraph

CrewAI

AWS Agent ecosystems

Google Agent

Job description

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

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Sr. Software Engineer (Agentic Systems)

DAART San Francisco, US

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits:

Scrappy, Curious, Optimistic, Persistent, and Empathetic

Your role

As a core technical leader within our Agentic AI initiatives, you will shape the vision, architecture, and execution of Dialpad’s next‑generation AI platform, moving the industry beyond passive copilots into autonomous workflow execution. Working closely with Product, Applied Research, Design, and executive leadership, you will build production‑grade systems where AI agents reason, act, coordinate, and safely execute workflows.

You will help pioneer an advanced multi‑agent orchestration framework capable of real‑time conversational reasoning and tool execution over massive enterprise datasets while fostering an AI‑native engineering culture.

This position reports directly to our Senior Director of Engineering and has the opportunity to be based in our San Francisco office.

What You’ll Do

• Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad’s Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems.
• Build & Scale: Design and deploy scalable, multi‑modal AI agents capable of autonomous support, real‑time voice reasoning, and secure API tool execution across complex enterprise workflows.
• Mentor & Influence: Act as a technical anchor for the organization, raising the engineering bar, mentoring senior peers, and defining technical standards for an AI‑native SDLC.
• Partner Cross‑Functionally: Collaborate with leadership across Product, Engineering, and Applied Research to align technical execution with Dialpad’s long‑term business strategy.
• Push the Frontier: Research and implement emerging agent frameworks, LLM inference optimization, advanced retrieval systems, and cutting‑edge safety/policy guardrails to keep Dialpad at the absolute forefront of the "era of the agent."

Skills You’ll Bring

• Experience: 10+ years of relevant software engineering experience, with a proven track record of technical leadership (as a Staff, Senior Staff, or Principal Engineer) shipping complex, large‑scale systems.
• Systems Background: Strong foundations in scaling distributed systems and production‑grade infrastructure before evolving into applied AI, LLM platforms, and agentic architectures.
• Leadership: Ability to lead and grow a small group of engineers.
• LLM Platforms: Inference optimization and fine‑tuning strategies.
• Data & Retrieval: Advanced retrieval systems and memory architectures.
• Agent Frameworks: Hands‑on experience with frameworks like LangChain/LangGraph, CrewAI, or AWS/Google Agent ecosystems.
• AI Ops: Evaluation, observability, and safety frameworks for production AI systems.
• Real‑time Infrastructure: Streaming infrastructure and voice/conversational AI.
• Tool Integration: Tool use, API execution frameworks, and human‑in‑the‑loop validation systems.
• Operational Excellence: Experience setting clear technical goals, identifying architectural risks, and systematically clearing tech‑debt gaps.
• The 0→1 Archetype: Ability to thrive in ambiguity, build cutting‑edge AI products from the ground up, and scale them into robust, self‑sustaining enterprise systems.

For exceptional talent based in California, the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range

$224,500—$251,500 USD

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting‑edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to

Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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