Software Engineer (Agentic Systems)

Dialpad Japan; San Francisco (CA); On-site; USD 176,000 - 209,000; Full time

Job summary

Dialpad in San Francisco is seeking a core technical leader to shape the vision, architecture, and execution of its next-generation Agentic AI platform, moving beyond passive copilots to autonomous workflow execution.

You will work with Product, Applied Research, Design and leadership to build production-grade systems where AI agents reason, act, coordinate, and safely execute workflows, while fostering an AI-native engineering culture.

Qualifications

• 10+ years of software engineering and technical leadership.
• Experience shipping large-scale AI/ML systems.
• Strong foundations in distributed systems and production infra.
• Ability to set technical goals and reduce architectural risk.

Responsibilities

• Own architectural roadmap and delivery of the Agentic infrastructure.
• Design scalable multi-modal AI agents for autonomous support and real-time reasoning.
• Mentor engineers and raise the engineering bar with standards.
• Collaborate cross-functionally to align tech with business strategy.
• Research new agent frameworks and safety guardrails for enterprise use.

Skills

Tech leadership

LLM platforms

Agent frameworks

Retrieval systems

Real-time infra

Tool integration

APIs & tool execution

Distributed systems

LangChain

LangGraph

Tools

LangChain

LangGraph

CrewAI

AWS Agent ecosystems

Google Agent ecosystems

Job description

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

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Software Engineer (Agentic Systems)

DAART San Francisco, US

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a core technical leader within our Agentic AI initiatives, you will shape the vision, architecture, and execution of Dialpad’s next-generation AI platform, moving the industry beyond passive copilots into autonomous workflow execution. Working closely with Product, Applied Research, Design, and executive leadership, you will build production-grade systems where AI agents reason, act, coordinate, and safely execute workflows.

You will help pioneer an advanced multi-agent orchestration framework capable of real-time conversational reasoning and tool execution over massive enterprise datasets while fostering an AI-native engineering culture.

This position reports directly to our Senior Director of Engineering and has the opportunity to be based in our San Francisco office.

What You’ll Do

• Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad’s Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems.
• Build & Scale: Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows.
• Mentor & Influence: Act as a technical anchor for the organization, raising the engineering bar, mentoring senior peers, and defining technical standards for an AI-native SDLC.
• Partner Cross-Functionally: Collaborate with leadership across Product, Engineering, and Applied Research to align technical execution with Dialpad’s long-term business strategy.
• Push the Frontier: Research and implement emerging agent frameworks, LLM inference optimization, advanced retrieval systems, and cutting-edge safety/policy guardrails to keep Dialpad at the absolute forefront of the "era of the agent."

Skills You’ll Bring

• Experience: 10+ years of relevant software engineering experience, with a proven track record of technical leadership (as a Staff, Senior Staff, or Principal Engineer) shipping complex, large-scale systems.
• Systems Background: Strong foundations in scaling distributed systems and production-grade infrastructure before evolving into applied AI, LLM platforms, and agentic architectures.
• Leadership: Ability to lead and grow a small group of engineers.
• LLM Platforms: Inference optimization and fine-tuning strategies.
• Data & Retrieval: Advanced retrieval systems and memory architectures.
• Agent Frameworks: Hands‑on experience with frameworks like LangChain/LangGraph, CrewAI, or AWS/Google Agent ecosystems.
• AI Ops: Evaluation, observability, and safety frameworks for production AI systems.
• Real-Time Infrastructure: Streaming infrastructure and voice/conversational AI.
• Tool Integration: Tool use, API execution frameworks, and human-in-the-loop validation systems.
• Operational Excellence: Experience setting clear technical goals, identifying architectural risks, and systematically clearing tech-debt gaps.
• The 0 1 Archetype: Ability to thrive in ambiguity, build cutting‑edge AI products from the ground up, and scale them into robust, self-sustaining enterprise systems.

California Salary Range

$176,000—$209,000 USD

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting‑edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.