Sr. Learning & Development - Virtual Classroom Host

PwC - Global; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

PwC is seeking a Senior Associate in Learning and Development to enhance the learning experience for their employees. The role involves designing and facilitating training programs, coordinating virtual classroom events, and leveraging technology to improve learning solutions. Candidates should have strong presentation and facilitation skills, as well as experience in a professional services environment.

Qualifications

• Experience in a professional services environment coordinating virtual classroom events.
• Ability to troubleshoot technology failures quickly.
• Understanding of NASBA CPE compliance rules.

Responsibilities

• Lead the design process for learning solutions.
• Facilitate training sessions and consult with teams.
• Analyze data and communicate insights for decision making.

Skills

Presentation Skills

Facilitation Skills

Critical Thinking

Problem Solving

Customer Service

Tools

Google Suite

Microsoft Suite

Learning Management Systems

Virtual Meeting Tools

Job description

Pay Competitive

Location Remote

Employment type Full-Time

Job Description

Req#: 434832WD

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

As part of our Learning and Development Design and Curriculum team, you’ll help lead the design process for all PwC traditional classroom and technology enabled learning solutions. You’ll be working with subject matter specialists, programme directors/managers and project teams to strategise effective ways to educate and train our people on industry related materials.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Preferred skills

Demonstrates thorough knowledge and/or a proven record of success in the following areas:

• Experience in a professional services environment coordinating, facilitating, and troubleshooting virtual classroom events

• Exceptional presentation and facilitation skills and ability to consult effectively across staff levels

• Ability to work well under pressure and troubleshoot technology failures quickly and calmly to minimize the effects these difficulties have on presenters and learners

• Experience hosting training sessions or meetings using virtual meeting tools

• Must be able to ensure reliable, high-speed internet connection and a quiet working space since they will be hosting live, virtual sessions – this requires going to the PwC office when hosting sessions

• Understanding of NASBA CPE compliance rules for live virtual training

• Leveraging learning technology to support on demand and live, instructor-led training including registration and conference app technologies

• Managing and completing learning management system [i.e., Learning Requests] and other workflow to support learner experience and compliance needs

• Supporting various project activities including registration set-up and monitoring, materials management, instructor scheduling, content review, etc.

• Managing multiple priorities and pro-actively troubleshooting and problem solving on a real-time basis, escalating as appropriate

• Bringing customer service and a quality focus to the delivery of learning solutions to enhance the learner experience

• Understanding of NASBA and AICPA CPE requirements and the impact on the learning solution project plan, design, and implementation

• Understanding accessibility standards and the impact on the learning solution project plan, design, and implementation

• Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as Alteryx, Tableau, etc.) and,

• Leveraging the Google and Microsoft suite of tools to drive efficiency, productivity, and collaboration.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

English

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

About the company

PricewaterhouseCoopers is a multinational professional services network of firms headquartered in London, United Kingdom, operating as partnerships under the PwC brand.

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