Sr. Lead Systems Analyst, Identity & Access

CFA Supply; Atlanta (GA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Chick-fil-A, Inc. is seeking a Sr. Lead Systems Analyst, Identity & Access to shape our provisioning and lifecycle management, working across identity platforms. You will influence strategic direction, own system lifecycles, and collaborate with partners to scale security posture.

The role requires deep Identity management experience, strong scripting (Python/XML), and proven leadership in cross-functional initiatives. Travel ~10% and a flexible hybrid work model are offered.

Qualifications

• Experience in Identity provisioning and lifecycle management.
• Experience with birthright access.
• Scripting experience in Python and XML.
• Self-starter with minimal supervision.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal skills and relationship intelligence.
• Strong decision-making and collaboration.
• Willingness to drive continuous improvement.
• Experience with vendor management and contracting is a plus.

Responsibilities

• Own decisions and set direction for provisioning and lifecycle management.
• Define requirements and technical solutions for multiple medium-large systems.
• Document requirements, process maps, test plans, and communications with partners.
• Manage vendor relationships, budgets, and contract negotiations.
• Support high-complexity issues and mentor junior team members.
• Lead strategic roadmap discussions with stakeholders.
• Represent systems to leadership and own lifecycle end-to-end.

Skills

Identity provisioning

Lifecycle management

Birthright access

Python

XML

Independent worker

Communication skills

Analytical thinking

Decision making

Vendor management

SailPoint Identity IQ

SailPoint Identity Security Cloud

Education

Bachelor's degree in Computer Engineering/Computer Science or related

Equivalent experience

Tools

SailPoint Identity IQ

SailPoint Identity Security Cloud

Job description

How We Work At Chick-fil-A

Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.

Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Overview

As a Sr. Lead Systems Analyst, Identity & Access on the Identity team, you play a pivotal role in shaping Chick-fil-A's Identity ecosystem. You will leverage your specialized skillsets across key identity platforms and deep expertise in Provisioning and Lifecycle Management.

Beyond technical execution, you will be instrumental in shaping and leading the strategic vision for our Provisioning and Lifecycle Management program. This includes driving key strategic conversations, influencing program direction, and defining a roadmap that ensures our identity solutions are robust, scalable, and aligned with Chick-fil-A's evolving business needs. As Chick-fil-A's business expands and identity requirements become more complex, your leadership in these strategic areas, combined with implementing new processes and systems, will enable us to scale and thrive.

Responsibilities

• Owns decisions and sets the direction, vision, design, and strategy in the area of Provisioning and Lifecycle Management.
• For multiple medium-large systems, responsible for defining requirements, identifying technical solutions, execution of technical tasks, creation of documentation (requirements, process maps, test plans, etc.), and communication with functional partners.
• Make decisions related to vendor management, budgeting, negotiate contracts, and planning.
• Support and troubleshoot high complexity and/or business impacting issues and assist other team members with lower complexity issues.
• Support the work of more junior people on the broader team and communicates with functional partners or vendors related to assigned areas of work.
• Considered a Subject Matter Expert (SME) and responsible for overseeing the execution of a monitoring strategy.
• Understand all aspects of system including how they interact with and/or impact other systems or business processes.
• Influence the strategy of assigned systems and area of responsibility and expected to collaborate and build roadmaps with partners/stakeholders.
• Own decisions and sets the direction, vision, design, and strategy in key areas of responsibility.
• Accurately and confidently represent assigned system(s) to leadership teams and gain support for initiatives. Able to fully own the lifecycle of systems.
• Influence functional partners and teams or peers and can contribute to broader discussions and procedures that are not specifically in assigned area of expertise (ie: task force, architecture forum, emerging technology).
• May represent the organization to outside organizations or other forums.

Required Qualifications (Knowledge, Skills, & Abilities)

• Specific work in Identity, Provisioning and Lifecycle Management
• Experience with Birthright access
• Scripting experience (Python, XML)
• Self-starter who completes responsibilities with minimal supervision
• Excellent written and verbal communication skills
• Sharp analytical and problem-solving skills
• Excellent personal and relational intelligence
• Strong decision-making skills
• Strong team collaboration skills
• Pursues continuous improvement and exhibits personal drive for excellence
• Methodical, investigative and inquisitive mind and attention to detail
• Adaptable and flexible approach to work
• Ability to effectively manage vendors
• Preferred experience with SailPoint Identity IQ and/or SailPoint Identity Security Cloud

Required Years of Experience

4

Preferred Years of Experience

6

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelor's Degree

Required Major/Concentration

Computer Engineering, Computer Science, or related technical field

Relocation Assistance Provided

No