Lead Systems Analyst, Digital Transformation & Technology

Chick-fil-A Corporate Support Center

Atlanta (GA)

Hybrid

USD 85,000 - 130,000

Full time

3 days ago

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Job summary

Chick-fil-A is seeking a Lead Systems Analyst for Talent Systems to advance employee lifecycle technology, partnering with People Department leaders and engineering teams. You will translate strategic priorities into scalable, secure solutions and guide solution delivery across SaaS platforms and integrations.

This role requires a blend of business acumen, analytical thinking, and strong partnership skills to deliver meaningful value.

Qualifications

3 years of experience in analytics or IT.
Bachelor's degree in business, engineering, or a technical field.
Experience with vendor selections and SaaS implementations.
Strong written and verbal communication; ability to influence stakeholders.
Ability to manage vendors and drive cross-functional initiatives.

Responsibilities

Partner with business stakeholders to understand needs and align tech solutions with goals.
Translate needs into technical requirements for SaaS vendors or engineers.
Lead optimization of SaaS systems and integrations across the People Department.
Implement and maintain talent management systems and related tools.
Leverage data and context to evaluate program effectiveness and advise leadership.
Ensure seamless integration between talent platforms and other enterprise systems.
Oversee system upgrades and deployments with minimal disruption.
Collaborate with SaaS vendors to implement new features and resolve issues promptly.

Skills

SaaS implementations

Facilitation

Written and verbal communication

Analytical thinking

Relational intelligence

Decision making

Team collaboration

Vendor management

Continuous improvement

Business needs discernment

Education

Bachelor's degree or equivalent experience

Bachelor's Degree

Job description

How We Work At Chick-fil-A Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.

Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Overview

The Lead Systems Analyst for Talent Systems at Chick-fil-A is a pivotal role focused on advancing the company’s mission through the delivery, optimization, and continuous improvement of technology solutions that support the employee lifecycle. Sitting at the intersection of business needs, technical strategy, and solution implementation, this role partners closely with People Department leaders, business partners, and engineering teams to translate strategic priorities into scalable, secure, and effective technology capabilities. The analyst must deeply understand business objectives and engineering ways of working to help shape solutions that enhance Staff experiences, support evolving business needs, and enable organizational growth. This position requires a blend of business acumen, analytical thinking, technical fluency, and strong partnership skills to lead solution delivery, drive system enhancements, and steward a portfolio of talent-related technologies. The ideal candidate is a self-starter who proactively anticipates business needs, identifies opportunities, makes informed recommendations, and provides thought leadership that helps business and technical partners align on the right path forward. By balancing strategic partnership with technical ownership, the systems analyst will help deliver SaaS- and engineering-led capabilities that create meaningful value for the business and its Staff.

Responsibilities

Partner with business stakeholders to deeply understand needs and ensure technology solutions align with organizational goals and priorities.
Translate business needs into clear technical requirements, serving as a bridge between business stakeholders and SaaS vendors or engineering partners to align on delivery expectations and support practical, scalable solutions.
Lead the optimization of SaaS systems and integrations to streamline processes and enhance efficiency across Chick-fil-A's People Department.
Implement and maintain talent management systems and related tools to support Staff and prospective employees.
Leverage data, insights, and business context to evaluate program effectiveness, identify opportunities for improvement, and provide actionable recommendations to leadership.
Ensure seamless integration between talent platforms and other enterprise systems.
Oversee system upgrades and deployments while minimizing disruptions to ongoing business activities.
Collaborate with SaaS vendors to implement new features and address technical challenges promptly.

Required Qualifications (Knowledge, Skills, & Abilities)

Experience with vendor selections and SaaS implementations
Strong facilitation and influencing skills
Self-starter who completes responsibilities with minimal supervision
Excellent written and verbal communication skills
Sharp analytical and problem-solving skills
Excellent personal and relational intelligence
Strong decision-making skills
Strong team collaboration skills
Pursues continuous improvement and exhibits personal drive for excellence
Proactively discerns business needs, surfaces opportunities, and makes recommendations that advance both business outcomes and technical delivery
Methodical, investigative and inquisitive mind and attention to detail
Adaptable and flexible approach to work
Ability to effectively manage vendors

Preferred Qualifications (Knowledge, Skills, & Abilities)