Sr. Lead Identity Engineer

Chick-fil-A Corporate Support Center; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Chick-fil-A Corporate Support Center is seeking a Sr. Lead Systems Analyst to play a pivotal role in shaping the Identity ecosystem. This position requires 4+ years of expertise in Identity, Provisioning, and Lifecycle Management, alongside experience in scripting languages like Python and XML.

The ideal candidate will lead strategic conversations and collaborations, ensuring identity solutions are robust and scalable to meet evolving business needs. The position includes regular interaction with various stakeholders and requires strong problem-solving and communication skills.

Qualifications

• 4+ years of experience in Identity, Provisioning, and Lifecycle Management.
• Experience with Birthright access required.
• Adaptable and flexible approach to work.

Responsibilities

• Own the direction, vision, design, and strategy for Provisioning and Lifecycle Management.
• Define requirements, identify solutions, and document processes.
• Support and troubleshoot high-complexity issues.

Skills

Identity, Provisioning and Lifecycle Management

Scripting experience (Python, XML)

Excellent written and verbal communication skills

Analytical and problem-solving skills

Strong decision-making skills

Team collaboration skills

Education

Bachelor's degree in Computer Engineering or related technical field

Tools

SailPoint Identity IQ

SailPoint Identity Security Cloud

Job description

How We Work At Chick-fil-A Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.

Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8‑10 days per month) and virtually, strengthening key elements of the Chick‑fil‑A culture by fostering collaboration and community.

Overview

As a Sr. Lead Systems Analyst on the Identity team, you play a pivotal role in shaping Chick‑fil‑A's Identity ecosystem. You will leverage your specialized skillsets across key identity platforms and deep expertise in Provisioning and Lifecycle Management. Beyond technical execution, you will be instrumental in shaping and leading the strategic vision for our Provisioning and Lifecycle Management program. This includes driving key strategic conversations, influencing program direction, and defining a roadmap that ensures our identity solutions are robust, scalable, and aligned with Chick‑fil‑A's evolving business needs.

Responsibilities

• Own decisions and set the direction, vision, design, and strategy in the area of Provisioning and Lifecycle Management.
• For multiple medium‑large systems, be responsible for defining requirements, identifying technical solutions, executing technical tasks, creating documentation (requirements, process maps, test plans, etc.), and communicating with functional partners.
• Make decisions related to vendor management, budgeting, negotiate contracts, and planning.
• Support and troubleshoot high‑complexity and/or business‑impacting issues and assist other team members with lower complexity issues.
• Support the work of more junior people on the broader team and communicate with functional partners or vendors related to assigned areas of work.
• Be considered a Subject Matter Expert (SME) and responsible for overseeing the execution of a monitoring strategy.
• Understand all aspects of systems including how they interact with and/or impact other systems or business processes.
• Influence the strategy of assigned systems and area of responsibility and be expected to collaborate and build roadmaps with partners and stakeholders.
• Own decisions and set the direction, vision, design, and strategy in key areas of responsibility.
• Accurately and confidently represent assigned system(s) to leadership teams and gain support for initiatives; fully own the lifecycle of systems.
• Influence functional partners and teams or peers and can contribute to broader discussions and procedures that are not specifically in assigned area of expertise (e.g., task force, architecture forum, emerging technology).
• May represent the organization to outside organizations or other forums.

Required Qualifications (Knowledge, Skills, & Abilities)

• Specific work in Identity, Provisioning and Lifecycle Management
• Experience with Birthright access
• Scripting experience (Python, XML)
• Self‑starter who completes responsibilities with minimal supervision
• Excellent written and verbal communication skills
• Sharp analytical and problem‑solving skills
• Excellent personal and relational intelligence
• Strong decision‑making skills
• Strong team collaboration skills
• Pursues continuous improvement and exhibits personal drive for excellence
• Methodical, investigative and inquisitive mind and attention to detail
• Adaptable and flexible approach to work
• Ability to effectively manage vendors
• Preferred experience with SailPoint Identity IQ and/or SailPoint Identity Security Cloud

Required Years Of Experience: 4

Preferred Years Of Experience: 6

Travel Requirements: 10%

Required Level Of Education: Bachelor's degree or equivalent experience

Preferred Level Of Education: Bachelor's Degree

Required Major/Concentration: Computer Engineering, Computer Science, or related technical field

Relocation Assistance Provided: No