Sr Lead Salesforce Field Service Engineer

Lumen Technologies; United States; Remote; USD 129,000 - 173,000; Full time

Job summary

An established industry player is seeking a Sr Lead Salesforce Field Service Engineer to design and maintain scalable Salesforce solutions. This role involves providing technical leadership and integrating complex software solutions that meet business needs. You will work with a talented team to optimize field operations, ensuring reliability and security while leveraging advanced technologies. If you are passionate about making a significant impact in a dynamic environment, this opportunity is perfect for you.

Benefits

Health benefits

Life insurance

Flexible working hours

Voluntary lifestyle benefits

Qualifications

• 8+ years of software development experience with Salesforce solutions.
• Experience in Field Service and Mobile App Development.

Responsibilities

• Design and implement solutions on Salesforce Field Service.
• Integrate Salesforce with third-party systems using APIs.

Skills

Salesforce Field Service (FSL/SFS)

Mobile App Development

Apex

Lightning Web Components (LWC)

Visualforce

REST/SOAP APIs

CI/CD pipelines

AppDynamics

BigPanda

Splunk

Education

Bachelor's Degree in Computer Science or related field

Tools

Salesforce

Apex

Lightning Web Components (LWC)

Job description

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Sr Lead Salesforce Field Service Engineer

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

You will be responsible for designing, building, and maintaining scalable, secure, and reliable Salesforce solutions for field operations. Provides technical leadership to a team of developers on the creation, delivery, and integration of complex software solutions that meet business requirements.

Only US Citizens or Permanent Residents/Green Cards will be considered for this position.

You must have Salesforce Field Service (FSL/SFS) and Mobile App Development experience.

Location

This is a full-time staff (not contract) Work from Home position available from any US-based location.

The Main Responsibilities

• Design and implement solutions on Salesforce Field Service (FSL) and the SFS Mobile App
• Develop scalable solutions using Apex, Lightning Web Components (LWC), and Visualforce
• Integrate Salesforce Field Service with third-party systems using APIs, middleware, and event-driven data models.
• Optimize scheduling and routing configurations to meet field service needs.
• Conduct workshops to align technical solutions with business goals and KPIs.
• Provide on-call support, troubleshooting, and issue resolution for the SFS Mobile App.
• Identify and implement process improvements leveraging AI and analytics
• Work with business stakeholders to translate service requirements into technical specifications
• Deliver training and documentation for end-users and administrators
• Effectively communicates and presents to both technical and nontechnical stakeholders

What We Look For in a Candidate

Required

• 8+ years of software development experience
• Specific Salesforce Experience

- 5+ years of development experience

- 2+ years of Field Service and SFS Mobile App development

• Experience with Service Cloud, advanced apex coding, controllers, triggers, platform events
• Integration experience using REST/SOAP APIs and middleware
• Automated deployments of CI/CD pipelines
• Experience in the building and integration of apps
• Experience building distributed applications
• Working knowledge of AppDynamics, BigPanda & Splunk

Preferred

• Salesforce developer/architect certification is a plus
• Understanding of agile methodologies and DevOps practices
• Experience with data migrations in telecom settings
• Knowledge of SAFe framework
• Experience with AI tools and automation strategies

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.