Sr Lead Commercial Operations Consultant

Syniverse; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company that is redefining connectivity across the globe. In this role, you will manage key operational relationships with CPaaS channel partners, ensuring their needs for messaging and data feeds are met. With over 8 years of experience in telecommunications, you will collaborate with product managers and lead strategic sourcing strategies. This innovative firm values diversity and inclusion, offering competitive compensation and flexible work options. Be part of a team that is committed to connecting the world and driving forward in a rapidly evolving industry.

Benefits

Flexible Work Options

Competitive Compensation

Inclusive Culture

Qualifications

• 8+ years of relevant work experience in telecommunications or mobile provider.
• Deep understanding of consultative sales process and operational relationships.

Responsibilities

• Manage operational relationships with channel partners and resolve issues.
• Lead quarterly business reviews and coordinate with internal teams.

Skills

Consultative Sales Process

Telecommunications Knowledge

Fluent in Spanish

Education

Bachelor's Degree

Job description

Syniverse is the world’s most connected company. Whether we’re developing technology for intelligent cars or enabling travelers to stay connected worldwide, we aim to lead the world forward. We work with top brands, including eight of the top 10 banks, four of the top 5 global tech companies, and over 900 communications providers, offering our talent an innovative culture and excellent benefits.

Who We're Looking For

This role manages the ongoing operational relationship with CPasS channel partners and other aggregators globally. The primary focus is to capture, maintain, and update the value of CPasS channel partner deals across multiple use cases. The role involves effectively communicating enterprise customer needs related to messaging and data feeds (location, identity, device), leading quarterly business reviews, and approving new use cases with partners.

Some of What You'll Do

Scope of the Role:

• Direct Reports: This is an individual contributor role with no direct reports.

Key Responsibilities:

• Manage operational relationships with one or multiple channel partners.
• Coordinate internal resources to resolve operational issues.
• Identify, maintain, and update the value of deals with CPasS channel partners and communicate customer needs for messaging and data feeds.
• Support channel partners with CPaaS solutions and negotiations.
• Assess the maturity of channel partners' direct connections and data feed strategies to inform account strategies.
• Collaborate with product managers on reporting and leadership updates.
• Identify accelerators and impediments to strategic sourcing strategies.
• Lead quarterly business reviews with partners, including new use case approvals.
• Coordinate with Route Optimization and Product teams for task allocation and reviews.
• Maintain and develop weekly progress reports.

Experience, Education, and Certification:

• Bachelor’s degree required.
• Fluent in Spanish.
• 8+ years of relevant work experience.
• At least 5 years in telecommunications or with a mobile provider.

Additional Requirements:

• Deep understanding of the consultative sales process.
• Self-directed, comfortable working in ambiguity within a large corporate environment.

Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Be part of an exciting, growing organization offering competitive compensation, flexible/remote work, and a leadership team committed to fostering an inclusive, collaborative, and transparent culture.

At Syniverse, connectedness is core to our business. We value diversity, equity, and inclusion among our employees, which is crucial to our success as a global company. We seek to recruit, develop, and retain talented individuals eager to help us connect the world.

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