Sr. IT Specialist

TRS Staffing Solutions; Lebanon (Lebanon County); On-site; USD 60,000 - 80,000; Full time

Job summary

TRS Staffing Solutions is seeking a proactive IT Specialist to deliver technical support, maintain IT infrastructure, and ensure reliable operation of business-critical systems across corporate and project environments. You will troubleshoot hardware, software, network, and user issues while supporting cybersecurity, system administration, and technology deployment initiatives in a fast-paced setting.

The role requires strong technical aptitude, excellent customer service, and the ability to

Qualifications

• Associate's or Bachelor’s degree in IT or related field; equivalent experience accepted.
• Minimum 2 years IT support or help desk experience.
• Experience with Windows OS and Microsoft 365.
• Familiarity with Active Directory and VPN technologies.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide first- and second-level technical support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, and troubleshoot Windows OS and software.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint.
• Manage user accounts, access permissions, password resets, and security groups.
• Respond to service requests via the ticketing system with timely resolution.

Skills

Communication

Troubleshooting

Problem solving

Time management

Education

Associate's or Bachelor's degree in IT

Tools

Active Directory

Microsoft 365

VPN technologies

Ticketing systems

Job description

Our client is proud to design and build projects and careers. They are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in their personnel, and helps them develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in.

My client is seeking a highly motivated IT Specialist to provide technical support, maintain IT infrastructure, and ensure reliable operation of business-critical systems across corporate and project environments. The IT Specialist will be responsible for troubleshooting hardware, software, network, and user-related issues while supporting cybersecurity, system administration, and technology deployment initiatives.

This position requires strong technical aptitude, excellent customer service skills, and the ability to work effectively with both technical and non-technical personnel in a fast-paced environment.

Key Responsibilities

• Provide first- and second-level technical support for desktop, laptop, mobile device, and peripheral-related issues.
• Install, configure, maintain, and troubleshoot Windows-based operating systems, software applications, and hardware.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Manage user accounts, access permissions, password resets, and security group memberships.
• Assist with network troubleshooting, including connectivity, wireless, VPN, and printer-related issues.
• Monitor and maintain IT equipment inventory and asset tracking records.
• Respond to service requests and incidents through the organization's ticketing system, ensuring timely resolution and accurate documentation.
• Support deployment of new hardware, software, and infrastructure upgrades.
• Assist with cybersecurity initiatives, including endpoint protection, vulnerability remediation, and user security awareness.
• Perform system configuration, software testing, patch management, and routine maintenance activities.
• Create and maintain technical documentation, procedures, and knowledge-base articles.
• Coordinate with vendors, internal IT teams, and project personnel to resolve technical issues and implement solutions.
• Support project site technology requirements, including workstation deployment, network connectivity, and communication systems.
• Ensure compliance with company IT policies, standards, and security requirements.

Required Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field; equivalent experience will be considered.
• Minimum 2 years of experience in IT support, system administration, help desk, or technical support environments.
• Experience supporting Windows operating systems and Microsoft 365 applications.
• Knowledge of Active Directory, user account management, and access control processes.
• Familiarity with networking fundamentals, TCP/IP, DNS, DHCP, and VPN technologies.
• Experience using ticket management and service desk systems.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks and work independently with minimal supervision.

Preferred Qualifications

• CompTIA A+, Network+, Security+, Microsoft, or other relevant certifications.
• Experience supporting industrial, engineering, construction, manufacturing, or project-based environments.
• Exposure to cybersecurity best practices and endpoint security tools.
• Knowledge of cloud technologies, virtualization, and enterprise infrastructure.
• Experience with IT asset management and software deployment tools.