Sr. IT Solution Analyst II

pacificlife; Newport Beach (CA); On-site; USD 125,000 - 153,000; Full time

Job summary

Pacific Life is seeking an IT Solution Analyst to join the PL Technology Team supporting the Consumers Markets Division in Newport Beach, CA; Omaha, NE; or Charlotte, NC. You will liaise between Customer Service and technology delivery, analyze needs, identify gaps, and develop scalable solutions to improve efficiency and customer experience.

You will collaborate with stakeholders, guide program scope, and work with delivery teams to drive enterprise-wide initiatives, with strong emphasis on

Qualifications

• Bachelor's degree in an analytical field, computer science, or equivalent experience.
• 7+ years of business analysis and/or systems analysis experience in financial services.
• Strong analytical and problem solving skills, excellent communication.
• Experience with Agile software development and cross-functional work.

Responsibilities

• Consults with business owners to find opportunities and translate objectives into solutions.
• Leads evaluation of new ideas, vendors, and models across functions.
• Identifies gaps and provides cost effective options for systems and processes.
• Analyzes best paths for solving business problems and opportunities.
• Maintains scope over ongoing initiatives and dependencies.

Skills

Analytical thinking

Problem solving

Communication skills

Agile experience

Teamwork

Education

Bachelor's degree in an analytical field

Tools

Agile methodologies

Job description

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented IT Solution Analyst to join our PL Technology Team supporting the Consumer Markets Division in Newport Beach, CA; Omaha, NE; or Charlotte, NC.

As an IT Solution Analyst you'll move Pacific Life, and your career, forward by acting as a liaison between Customer Service and technology delivery teams to provide solutions to business problems across multiple functions to drive delivery of our transformation initiatives. You will analyze business needs and system functionality to identify gaps, recommend improvements, and develop scalable solutions that improve operational efficiency and customer experience.

How you'll help move us forward:

Business Consultation

• Consults with business owners within multiple business functions to find opportunities for business improvements and lead efforts to translate objectives into solutions.
• Works with stakeholders to drive the evaluation of new business ideas, vendors, and business models across multiple business functions defining impacts and solutions.
• Proactively identifies gaps and provides options to address new and current systems, processes and procedures in a cost‑effective manner.
• Conducts analysis to determine the best path for solving business problems/opportunities that may include business models, process improvements, system enhancements, user training, and/or software procurement.
• Provides an overview of scope for ongoing business initiatives to help identify dependencies and trends.

Project Delivery

• Consults with Stakeholders, and Delivery teams to identify and structure programs and projects that evolve and enhance prioritized capabilities.
• Provides oversight and alignment between impacted parties by projects scope and identifies alternatives to deliver both the solution and the value expected from the effort.
• Creates scope backlogs that can be translated into a list of work.
• Works with delivery teams to drive the execution of the identified scope.
• Manages stakeholder engagement, awareness, and expectation.
• Prepares communications and makes presentations documenting solutions to determine execution on enterprise-wide initiatives.
• Articulates the project scope at all levels of the organization and a broad range of audience.
• Works independently on larger initiatives and manages the complexity of work, first seeking to understand the problems, and positively working through others to drive execution.

Process Stewardship

Develops integrated business models to demonstrate interoperability between products, operations, and systems; uses best practices, cohesive framework, and available industry‑standard techniques.

Team Development

• Partner with other Solution Analysts to improve business and systems knowledge, building relationship with various stakeholders and using best practices.
• Provides different perspectives in deployment discussions to influence best practices and areas for improvement.
• Ensures that quality standards for Solution artifacts and deliverables are identified and met, including participation in the peer review process for artifacts.

The experience you bring:

• Bachelor's degree (BA or BS) in an analytical field, computer science, or equivalent experience.
• 7+ years of business analysis and/or systems analysis experience in a Financial Services application development environment (Annuity and/or Life Insurance preferred).
• Strong analytical and problem solving skills.
• Excellent verbal and written communication skills; the ability to express complex technical concepts in business terms.
• Solid teamwork and interpersonal skills.
• Knowledge of the Life Insurance, Annuities and/or Mutual Funds lines of business preferred.
• Experience with Agile software development.

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$124,830.00 - $152,570.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional or social wellbein