Sr. IT Solution Analyst II

Pacific Life; Newport Beach (CA); On-site; USD 125,000 - 153,000; Full time

Job summary

Pacific Life seeks an IT Solution Analyst to join the Technology Team in Newport Beach, CA (also supporting Omaha, NE or Charlotte, NC). You will bridge Customer Service and technology delivery, analyze business needs, identify gaps, and develop scalable solutions that boost operational efficiency and customer experience.

You will consult with business owners, guide project delivery, steward processes, and collaborate with Solution Analysts to ensure quality artifacts.

Qualifications

• Bachelor's degree in an analytical field, computer science, or equivalent experience.
• 7+ years of business analysis and/or systems analysis in a Financial Services app development environment.
• Excellent verbal and written communication; ability to translate technical concepts to business terms.
• Solid teamwork and interpersonal skills.
• Experience with Agile software development.

Responsibilities

• Business Consultation: consults with business owners to identify improvements and translate objectives into solutions; evaluates new ideas, vendors, and models; defines impacts and options.
• Project Delivery: structures programs, creates backlogs, drives execution with delivery teams, and manages stakeholder engagement.
• Process Stewardship: develops integrated business models showing interoperability between products, operations, and systems.
• Team Development: collaborates with other Solution Analysts to share knowledge and ensure quality of artifacts.

Skills

Analytical thinking

Communication skills

Teamwork

Agile methods

Education

Bachelor's degree in analytical field / computer science

Job description

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented IT Solution Analyst to join our PL Technology Team supporting the Consumer Markets Division in Newport Beach, CA; Omaha, NE; or Charlotte, NC. As an IT Solution Analyst you’ll move Pacific Life, and your career, forward by acting as a liaison between Customer Service and technology delivery teams to provide solutions to business problems across multiple functions to drive delivery of our transformation initiatives. You will analyze business needs and system functionality to identify gaps, recommend improvements, and develop scalable solutions that improve operational efficiency and customer experience.

How you’ll help move us forward:

Business Consultation

Consults with business owners within multiple business functions to find opportunities for business improvements and lead efforts to translate objectives into solutions. Works with stakeholders to drive the evaluation of new business ideas, vendors, and business models across multiple business functions defining impacts and solutions. Proactively identifies gaps and provides options to address new and current systems, processes and procedures in a cost‑effective manner. Conducts analysis to determine the best path for solving business problems/opportunities that may include business models, process improvements, system enhancements, user training, and/or software procurement. Provides an overview of scope for ongoing business initiatives to help identify dependencies and trends.

Project Delivery

Consults with Stakeholders, and Delivery teams to identify and structure programs and projects that evolve and enhance prioritized capabilities. Provides oversight and alignment between impacted parties by projects scope and identifies alternatives to deliver both the solution and the value expected from the effort. Creates scope backlogs that can be translated into a list of work. Works with delivery teams to drive the execution of the identified scope. Manages stakeholder engagement, awareness, and expectation. Prepares communications and makes presentations documenting solutions to determine execution on enterprise-wide initiatives. Articulates the project scope at all levels of the organization and a broad range of audience. Works independently on larger initiatives and manages the complexity of work, first seeking to understand the problems, and positively working through others to drive execution.

Process Stewardship

Develops integrated business models to demonstrate interoperability between products, operations, and systems; uses best practices, cohesive framework, and available industry‑standard techniques.

Team Development

Partner with other Solution Analysts to improve business and systems knowledge, building relationship with various stakeholders and using best practices. Provides different perspectives in deployment discussions to influence best practices and areas for improvement. Ensures that quality standards for Solution artifacts and deliverables are identified and met, including participation in the peer review process for artifacts.

The experience you bring:

• Bachelor's degree (BA or BS) in an analytical field, computer science, or equivalent experience.
• 7+ years of business analysis and/or systems analysis experience in a Financial Services application development environment (Annuity and/or Life Insurance preferred).
• Strong analytical and problem solving skills.
• Excellent verbal and written communication skills; the ability to express complex technical concepts in business terms.
• Solid teamwork and interpersonal skills.
• Knowledge of the Life Insurance, Annuities and/or Mutual Funds lines of business preferred.
• Experience with Agile software development.

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$124,830.00 - $152,570.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

We Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Pacific Life is more than a job — it’s a career with purpose. For nearly 160 years, we’ve helped people protect their financial futures through strength, stability, and innovation. Join us to make a meaningful impact and build a career where you can thrive. Learn more.

Pacific Life's success is driven by our people. We create, embrace and sustain an inclusive workplace where all employees are respected and supported throughout their career. Our values inspire and direct our actions shaping the vibrant culture we proudly uphold. Learn more.