Sr. Integration Implementation Specialist

Rural Metro Fire Department; Sacramento (CA); Remote; USD 100,000 - 119,000; Full time

Job summary

An innovative firm is seeking a Senior Integration Implementation Specialist to drive seamless integrations across emergency communication systems. This role involves collaborating with cross-functional teams to ensure effective integration of CAD systems with internal and external platforms. You will leverage your extensive experience to manage complex projects, mentor junior team members, and maintain strong relationships with stakeholders. If you are passionate about enhancing public safety through technology and have a proven track record in integration solutions, this opportunity is perfect for you. Join a team dedicated to making a meaningful impact in the community while enjoying the flexibility of a remote work environment.

Qualifications

• 7+ years of experience implementing CAD interfaces in Public Safety environments.
• Proven success with CAD-to-CAD and other integrations.

Responsibilities

• Lead large-scale system integrations and maintain vendor relationships.
• Conduct testing and prepare documentation for integration projects.

Skills

Project Management

Integration Solutions

Technical Troubleshooting

API Specifications Interpretation

Public Safety Systems Knowledge

Education

Bachelor's degree in Computer Science

Relevant Work Experience in IT

Tools

CAD Systems

Integration Software

Job description

Senior Integration Implementation Specialist

Location: REMOTE

Annual Compensation: $100,000 – $119,000 DOE

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we service. View our employees’ stories on how we provide care to the world at www.AtaMomentsNotice.com.

Reporting to the Director of IT Operations, Communications Center Applications and Technology, the Senior Integration Implementation Specialist plays a pivotal role in ensuring seamless integrations between GMR’s CAD systems and both internal and external platforms. Acting as a facilitator, coach, and liaison, this position supports successful integration initiatives involving Emergency Communication Centers, third-party systems, and internal software solutions. This role collaborates with cross-functional IT teams, Business Operations, and Communications Center leadership to facilitate interface and integration projects. Occasional travel within the United States (up to 10%) may be required.

Summary/Responsibilities:

1. Attend Project Kick Off and Discovery to gain knowledge of business processes and requirements.
2. Work on large-scale system integrations across an entire enterprise, requiring advanced technical expertise and project management skills.
3. Foster and maintain positive relationships with vendors, GMR stakeholders, and GMR external partners.
4. Work cross-functionally with other internal IT teams at GMR, as well as external client teams.
5. Configure integrations based on business requirements, consulting with Vendors and business representatives.
6. Develop and write testing scenarios for integration projects based on the business requirements documentation.
7. Schedule and conduct rigorous testing in collaboration with CAD Administrators and ensure required processes are operational, keeping stakeholders updated throughout the process.
8. Responsible for peer reviews with CAD Administrators and Integration team prior to business sign-off.
9. Schedule and present solutions to business stakeholders for production implementation sign-off.
10. Prepare integration-specific documentation and assist with team training to ensure a smooth handoff to support.
11. Responsible for ITSM requests and required documentation needed to establish initial connectivity, promote production installs, maintenance windows, and other requests as needed.
12. Provide maintenance and configuration changes as needed for integration solutions.
13. Assist support with troubleshooting reported integration issues.
14. This position does not require being on call; however, there may be instances where the specialist needs to provide assistance during an outage situation. Additionally, you may need to work after hours and weekends to support project go-lives, upgrades, and maintenance windows.
15. Use skills and experience to take on tough technical challenges.
16. As a Senior member of the Integrations team, conduct solution reviews and mentor junior members.
17. Actively participate in information systems security practices by following policies, attending training, and reporting security concerns.

Qualifications

Education & Industry Experience:

1. Bachelor's degree in computer science, information systems, or a related field (or relevant work experience in IT supporting Public Safety or Integration Projects).
2. Preferred knowledge of basic networking principles and server infrastructure.
3. Minimum 7 years of experience implementing CAD interfaces in Public Safety environments.
4. Proven success with integrations such as CAD-to-CAD, CAD-to-RMS, CAD-to-ePCR, and CAD-to-third-party applications.
5. Experience interpreting API specifications and translating business processes into system requirements.
6. Demonstrated ability to resolve complex issues efficiently in a dynamic environment.
7. Proven track record of meeting project deadlines in fast-paced, complex settings.

Preference may be given to candidates with experience as a Public Safety CAD User and Administrator.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

To learn more about GMR and how our values are at the core of our services and vital to how we approach care, visit www.GlobalMedicalResponse.com.