Sr Infrastructure and Capacity Optimization Engineer

Syniverse; Tampa (FL); On-site; USD 115,000 - 155,000; Full time

Benefits offered by this job

Flexible/remote work

Job summary

Syniverse in Tampa, FL seeks a Sr. Infrastructure and Capacity Optimization Engineer to manage daily capacity data, dashboards, and data governance, partnering with infrastructure engineers, product owners, and operations.

You will own reporting queues, validate data, create vendor data templates, and contribute to incident/change documentation while adhering to engineering standards and process improvements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT infrastructure management and capacity planning.

Responsibilities

• Manage daily reporting, validating accuracy and expansion of capacity data in adherence to engineering standards.
• Create hardware/quote/work requests from stakeholders; assign required fields, categorize, and route items per defined process.
• Daily ownership of work-queue hygiene (statuses, owners, timestamps, notes) for infrastructure/capacity requests and follow up on missing information.
• Create and maintain vendor and partner data (pricing, lead times, availability, quality notes) into standardized Excel templates.
• Perform first-pass validation and decision of submitted data and flag exceptions to senior engineers.
• Generate recurring reports and basic dashboards and distribute to stakeholders via agreed channels.
• Update reference trackers for Bills of Materials and ensure version control and audit-ready documentation.
• Support incident and change-review documentation by recording timelines, actions taken, and post-activity status updates.

Skills

Analytical thinking

Problem solving

Communication

Independent work

Education

Bachelor's degree in Computer Science/IT

Tools

Microsoft Office Suite

Job description

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We’re Looking For

The Sr. Infrastructure and Capacity Optimization Engineer is an instrumental role and manages the daily reporting and decisions for capacity management. The primary focus is to ensure ongoing accuracy of data, expansion of data and adhering to the ongoing engineering standards that allow for proper capacity planning to be made. This role requires knowledge of an infrastructure engineering discipline, capacity monitoring tooling experience or data reporting/analysis experience.

This position works closely with infrastructure engineers, product owners, and operations teams to intake requests, maintain datasets and dashboards, and follow established processes for updates, validations, and status reporting.

Some Of What You’ll Do

Scope of the Role:

• Direct Reports: This is an individual contributor role with no direct reports

Key Responsibilities

• Manage daily reporting, validating accuracy and expansion of capacity data, in adherence of engineering standards that allow for capacity management decisions to be made.
• Create hardware/quote/work requests from stakeholders; assign required fields, categorize, and route items per defined process.
• Daily ownership of work-queue hygiene (statuses, owners, timestamps, notes) for infrastructure/capacity requests and follow up on missing information.
• Create and maintain vendor and partner data (pricing, lead times, availability, quality notes) into standardized Excel templates that drive SLA adherence and business reporting.
• Perform first-pass validation and decision of submitted data (required fields present, formatting, obvious inconsistencies) and flag exceptions to senior engineers.
• Generate recurring reports and basic dashboards (e.g., request aging, inventory deltas, vendor scorecard inputs, headroom data supplied by engineers) and distribute to stakeholders via agreed channels.
• Update reference trackers for Bills of Materials (BOMs) and ensure version control, naming conventions, and audit-ready documentation are followed.
• Support incident and change-review documentation by recording timelines, actions taken, and post-activity status updates as directed.
• Follow established data governance practices (templates, metric definitions, file locations) and suggest small process improvements to reduce errors and rework.

Experience, Education, And Certifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT infrastructure management and capacity planning.

Additional Requirements

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Strong skills in Microsoft Software Suite (Word/Excel/PowerPoint)
• Ability to work independently and manage multiple priorities.

Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.