Sr. Implementation Specialist - AZ - On Site

Vensure; Chandler (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Vensure Employer Solutions in Chandler, Arizona, seeks a Sr. Client Implementation Specialist (SCIS) to lead the full implementation lifecycle for new clients, serving as the primary point of contact during onboarding and ensuring client success and satisfaction with our payroll, HR and benefits services.

You will mentor CIS colleagues, coordinate with internal stakeholders, develop and execute detailed implementation plans, train clients on systems, verify payroll/HR data accuracy, and help

Qualifications

• Bachelor's degree or minimum 5 years related experience.
• FPC, PHR or related certification preferred.
• HR/Payroll outsourcing knowledge required.
• HRIS/CRM experience required.
• Strong analytical and project management skills.

Responsibilities

• Sets up client shell and dashboard in Prism for new clients.
• Runs first payrolls and trains new clients.
• Acts as a liaison between internal stakeholders.
• Develops and executes a detailed implementation plan with strong project management.
• Consults with clients to determine payroll, HR, and benefit needs.
• Manages multiple client implementations and major accounts.
• Updates Client Space (CRM) milestones and tasks.
• Reviews payroll and HR data for accuracy.
• Facilitates client transition to the ongoing service model.

Skills

HR/Payroll Outsourcing

HRIS/CRM/Systems experience

Payroll & Tax knowledge

Analytical skills

Time management

Written and verbal communications

Project management

Problem solving

Office product knowledge

Education

Bachelor's Degree or 5 years related experience

Tools

Prism HRIS

Job description

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

Sr. Client Implementation Specialist (SCIS) is responsible for engaging new clients and managing the full implementation phase. This position is the Client s main point of contact during implementation and is responsible for the overall client success and satisfaction during the implementation of our products/services. The SCIS also works as a mentor to multiple Client Implementation Specialist (CIS) colleagues.

Essential Duties and Responsibilities

• Completes Client shell set up/dashboard creation in Prism (HRIS) for new clients.
• Completes essential new client duties, including running the first payroll(s) and training new clients.
• Acts as a liaison between internal stakeholders.
• Develops and executes a well-established implementation project plan with a strong understanding of effective project management skills.
• Consults with clients to determine payroll, HR, and benefit needs.
• Manages multiple client implementations and effectively implements major accounts.
• Recognizes Client s business concerns and recommend sand implements appropriate solutions.
• Maintains Client Space (CRM) by updating milestones, tasks, and other related items.
• Works with Business Consultant to initiate the Client Implementation process.
• Reviews and audits Client s payroll and HR data for accuracy.
• Responsible for understanding our Service Types and Service Model, in order to better facilitate client transition to the ongoing Service Model.

Knowledge, Skills, and Abilities

• HR/Payroll Outsourcing and/or PEO industry knowledge required
• HRIS/CRM/Systems experience
• Payroll & Tax subject matter knowledge
• Analytical skills
• Time management skills
• Excellent written and verbal communications
• Project management skills
• Problem solving skills
• Office Product knowledge

Education & Experience

• Bachelor's Degree or minimum of 5 years related experience

Required Licenses And/Or Certifications

• FPC, PHR or related certification preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Frequently required to sit; occasionally required to stand and walk.
• Specific vision abilities required include close vision, color vision, and ability to adjust focus.
• Frequently required to talk and hear.
• Moderate concentration/intensity, which includes prolonged mental effort.
• Average memory, taking into consideration the amount and type of information.
• Noise level in the work environment is usually moderate.

Disclaimer

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

This position is eligible for the following benefits:

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

No matter what size your business is, VensureHR offers comprehensive HR and technology services such as payroll, employee benefits, compliance, and recruiting.