Sr. Implementation Consultant

Irth; United States; Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health plan

401(k) plan

Flexible PTO

Work-from-home stipend

Company events & team lunches

Job summary

Irth Solutions in the United States seeks a full-time Pipeline Integrity Engineer to oversee client implementations from Pilot Programs through deployment and ongoing success. You will train users, manage projects, and drive customer satisfaction using Irth's integrity software.

Role involves building strong client relationships, coaching customers on best practices, and coordinating with product teams. Travel across North America and internationally may be required, with a hybrid Columbus-based

Qualifications

• 5+ years' experience in the midstream/transmission pipeline industry.
• Deep understanding of Z662/ASME and other industry guidance.
• Experience analyzing pipeline integrity data.
• Experience with pipeline integrity software and technology.
• Willingness to travel North America and internationally.

Responsibilities

• Understand Irth - Asset Integrity for Pipelines products to implement, configure, and train new users.
• Project management of deliverables, KPIs and budgets.
• Coach customers to identify threats and achieve business goals using the software.
• Suggest ways to address regulatory data collection and analysis needs.
• Provide customer insights to product development and solicit enhancement requests.
• Build and maintain strong customer relationships and support adoption and expansion.
• Communicate effectively across product, engineering and client teams.
• Serve as the primary liaison for business opportunities with responsible clients.

Skills

Project management

Relationship management

Communication

Organizational skills

Travel readiness

Tools

Pipeline integrity software

Job description

Opportunity

Irth Solutions is an innovative technology company that develops SaaS solutions for the oil & gas industry. Our solutions are unparalleled within the pipeline integrity management software space. The special ingredient in our sauce is the ability to welcome any challenge and build state-of-the-art solutions to meet them head-on. We are looking for great candidates to help us continue our path of innovation.

Job Description

We are looking for a full-time Pipeline Integrity Engineer to work as an Implementation Engineer and oversee assigned clientele, be responsible for continued success of each client and provide regular updates to the client and Irth management. Client involvement starts with Pilot Programs, extends into implementation of our solutions, and continues with introduction of new features and continued responsibility for customer satisfaction and success. The successful candidate in this role will need to establish a strong relationship with assigned clientele and respond to any technical / business related inquiries. The role will be pivotal in empowering the customer and ensuring all facets of the application are being used to advance their business and to drive Irth revenue.

Responsibilities - External - Customer Facing (80% of role) & Internal (20% of role):

• Develop a thorough understanding of Irth - Asset Integrity for Pipelines products to successfully implement, configure, and train new users.
• Project management - ability to confidently and successfully manage project deliverables, success KPI's and project budgets.
• Teach and coach new and active customers to identify threats to their pipeline assets identified by the software and assist them to achieve their business goals and objectives
• Suggest additional ways that these tools can be used to address regulatory data collection & analysis needs.
• Submit and assess the value of enhancement requests and prioritize those requests for adoption in the product
• Provide mentorship on integrity management best practices
• Perform configurations, data loading, model execution, report presentations and interpretation of results
• Manage requirements from multiple client accounts
• Build and maintain strong customer relationships
• Drive the success of our customers by greater adoption and possible expansion opportunities within the active customer base
• Drive improvements in processes and policies, helping to move toward greater automation, self-service, and customer empowerment
• Work effectively with various teams including large client organizations
• Be the key communication channel for all business and development opportunities for responsible clients
• Work with product management teams to communicate customer requirements/requests
• Support product development sprints by providing customer insights and feedback
• Communicate effectively to all channels involved in product development

AI Use in Hiring

As part of our hiring process, this role may use artificial intelligence or automated tools to assist in reviewing and screening applications. These tools support, but do not replace, human judgment in hiring decisions.

Role Type

This is a newly created position.

Compensation

The salary range for this role is CAD $140k-160K or USD$ 110k-130K. This range reflects the base salary only and does not include any other compensation components. Any offers made are dependent on factors including and not limited to experience, skills, and location.

Requirements

• 5+ years' experience in the midstream / transmission pipeline industry required
• Deep understanding and knowledge of Z662 / ASME and other industry guidance required
• Experience analyzing different types of pipeline integrity assessment data required
• Experience working with pipeline integrity software and technology preferred
• Experience working with multiple levels within a Fortune 100 company preferred
• Strong relationship management and organizational skills
• Experience with solution development processes and application support lifecycles preferred but not required.
• Ability to travel throughout North America and internationally if needed
• Very organized and structured with attention to detail

What We Offer

• Join a dynamic, growing company with a strong reputation in its industry
• Competitive salary
• Comprehensive health plan options, including medical, dental, and vision coverage
• 401(k) plan with company match
• Flexible PTO policy plus company-paid holidays
• Additional benefits, including life insurance, pet insurance, and employee discounts and perks programs
• Generous one-time work-from-home stipend to help you set up your home workspace
• Company events and opportunities to connect, including monthly team lunches, volunteer outings, and quarterly gatherings
• Hybrid employees have access to complimentary snacks, beverages, and coffee at our Columbus, Ohio office