Sr. Human Resources Manager

Paramount Hospitality Management; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Paramount Hospitality Management in Orlando, FL seeks a Senior Human Resources Manager to actively partner with leaders and Team Members across the operation. The role emphasizes hands-on HR support, employee relations, recruiting, onboarding, training, and compliance within a hospitality setting.

The ideal candidate brings hospitality HR experience, strong judgment, and the ability to balance employee advocacy with business needs. Bilingual English/Spanish required.

Qualifications

• Previous HR management experience in hospitality or high-volume service industry.
• Strong knowledge of federal, state, and local employment practices.
• Experience handling workplace investigations and sensitive employee matters.
• Strong recruiting, onboarding, training and employee engagement experience.
• Ability to coach and influence managers while maintaining confidentiality and professionalism.
• Excellent written and verbal communication in English and Spanish.

Responsibilities

• Partner with property and department leaders on employee relations, performance management, coaching, corrective action, and workplace concerns.
• Provide guidance to managers regarding company policies, employment practices, and HR compliance.
• Lead and support investigations while ensuring concerns are handled objectively, consistently, professionally, and timely.
• Support recruiting and retention efforts for hourly, supervisory, management, and leadership positions.
• Oversee onboarding and orientation to ensure new Team Members and leaders receive a welcoming and organized introduction to the company.
• Support performance review processes, goal setting, succession planning, and leadership development.
• Coordinate and support training initiatives, safety programs, employee engagement, recognition, and retention efforts.
• Partner with leadership on attendance, leave administration, workers' compensation, accommodations, and other employee matters.
• Maintain accurate employee documentation and ensure HR records and practices meet company and regulatory requirements.
• Monitor HR trends and identify opportunities to improve engagement, communication, retention, and operational effectiveness.
• Maintain a visible HR presence throughout the operation and build strong relationships with Team Members at all levels.

Skills

Bilingual English/Spanish

Employee relations

Recruiting

Onboarding

Training

Employee engagement

Investigations

HR compliance

Education

Bachelor's degree in HR/Business/Hospitality

SHRM-CP/SHRM-SCP/PHR/SPHR certification is a plus

Job description

Paramount Hospitality Management is seeking an experienced and people-focused Senior Human Resources Manager to join our team in Orlando, Florida. Bilingual skills required (Spanish)

This is an excellent opportunity for an HR professional who enjoys being actively involved in the operation, partnering with leaders, supporting Team Members, and creating a positive and accountable workplace culture. The ideal candidate brings strong hospitality HR experience, sound judgment, a hands-on approach, and the ability to balance employee advocacy with the needs of the business.

What You'll Do

As the Senior Human Resources Manager, you will serve as a trusted HR partner to property leadership and Team Members while supporting the day-to-day and strategic HR needs of the operation.

Key responsibilities include:

• Partner with property and department leaders on employee relations, performance management, coaching, corrective action, and workplace concerns.
• Provide guidance to managers regarding company policies, employment practices, and HR compliance.
• Lead and support investigations while ensuring concerns are handled objectively, consistently, professionally, and timely.
• Support recruiting and retention efforts for hourly, supervisory, management, and leadership positions.
• Oversee onboarding and orientation to ensure new Team Members and leaders receive a welcoming and organized introduction to the company.
• Support performance review processes, goal setting, succession planning, and leadership development.
• Coordinate and support training initiatives, safety programs, employee engagement, recognition, and retention efforts.
• Partner with leadership on attendance, leave administration, workers' compensation, accommodations, and other employee matters.
• Maintain accurate employee documentation and ensure HR records and practices meet company and regulatory requirements.
• Monitor HR trends and identify opportunities to improve engagement, communication, retention, and operational effectiveness.
• Maintain a visible HR presence throughout the operation and build strong relationships with Team Members at all levels.
• Assist with benefits communication, HR systems, reporting, audits, and other HR initiatives.
• Support company-wide HR projects and initiatives as needed.

What We're Looking For

• Previous Human Resources management experience required; hotel, resort, hospitality, or other high-volume service industry experience strongly preferred.
• Strong knowledge of employee relations and federal, state, and local employment practices.
• Experience handling workplace investigations, corrective actions, performance management, and sensitive employee matters.
• Strong recruiting, onboarding, training and employee engagement experience.
• Ability to coach and influence managers while maintaining professionalism, confidentiality, and sound judgment.
• Excellent written and verbal communication skills in English and Spanish
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Comfortable working directly with both hourly Team Members and senior leadership.
• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification is a plus.

The Right Person for This Role

You are someone who understands that hospitality HR happens in the operation, not only behind a desk. You are approachable and supportive while still holding leaders and Team Members accountable to company expectations.

You enjoy building relationships, solving problems, developing leaders, improving processes, and helping create a workplace where Team Members feel welcomed, respected, informed, and supported.

Why Join Paramount Hospitality Management?

Join a growing hospitality organization where Human Resources plays an important role in supporting our people, our leaders, and our properties. You'll have the opportunity to make an impact across employee relations, talent acquisition, training, engagement, compliance, and organizational development while partnering closely with hotel leadership.