Sr. HR Manager , NACF

Amazon

Olyphant (Lackawanna County)

On-site

USD 150,000 - 202,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Senior HR Manager to lead People, Experience and Technology (PXT) at NACF sites in North America. The role partners with site leaders to shape strategy, drive employee engagement, and implement scalable HR programs leveraging data and AI.

The position requires onsite leadership at an Amazon facility, navigating complex operations while championing safety, inclusion, and service. A strong background in HR metrics, talent management, and change management is essential.

Qualifications

Minimum 10+ years of HR leadership or equivalent in operations, customer service, or manufacturing.
Experience supporting both hourly and salaried workforce.
Experience leading organizational change initiatives across multiple locations.
Experience using data insights to drive business decisions.

Responsibilities

Own and drive HR strategies to reduce attrition, improve attendance and engagement while guiding the HR team.
Partner with business leaders on people decisions, coaching leaders and promoting equitable hiring and development.
Collaborate with centers of excellence and shared services to scale HR solutions across sites and regions.
Harmonize site priorities with broader goals, focusing on diversity, inclusion, and talent management initiatives.
Lead change initiatives, balance automation with human judgment, and manage risk and compliance.

Skills

Leadership

Change management

Data analysis

People management

Strategic partnership

Education

Bachelor's degree or 2+ years of Amazon experience

Tools

HRIS systems

AI for HR analytics

Job description

Description

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. Through the combination of employee engagement and technology, PXT empowers Amazonians whose dedication and creativity consistently deliver exceptional customer experiences.

Description

The Senior HR Manager is part of the PXT senior leadership team, partnering with leaders at multiple levels to develop strategies, set goals, and deliver business results. You'll own the end-to-end employee experience at the site(s), championing a culture of safety, inclusion, and service. This role requires balancing automation with human insight—leveraging technology, AI, and real-time data to enhance decision-making and support transformational initiatives. You'll lead a high-performing HR team, implementing strategies across employee engagement, talent management, and organizational effectiveness. Success demands strategic thinking, attention to detail, and the ability to drive scalable solutions across sites and regions.

The Senior HR Manager is a strategic, high-judgment leader responsible for delivering operational excellence and scalable PXT impact across the most complex sites. They translate enterprise people strategies into site execution, strengthen leadership capability, and drive systemic improvements in culture, performance, and risk.

You will be expected to work onsite at an Amazon facility, ensuring personal connection and hands-on leadership where needed.

Key job responsibilities

Own and create sustainable HR strategies that drive improvements in attrition, attendance, and engagement while setting clear vision for the HR team. Model, train, and coach behavioral expectations and hold operations and HR teams accountable for timely resolution of concerns and maintaining service excellence.

Work closely with Business Leader(s) as a strategic partner on all people-related decisions, providing leadership coaching and constructive feedback to enhance their capabilities while collaborating on strategies for equitable hiring, retention, development, and performance optimization to build strong, engaged teams.

Establish effective partnerships with specialized HR functions, including centers of excellence and shared services (e.g., compensation, staffing, recruiting). Challenge status quo and leverage technology to drive improved performance and employee experiences, scaling solutions across the site, region and beyond.

Collaborate with site and regional leadership teams to harmonize site-specific priorities in alignment with broader organizational goals, with particular focus on diversity & inclusion, employee experience, and talent management initiatives. Use data-driven insights to inform strategy and measure impact.

Lead, champion, and ensure follow-through on organizational and operational change initiatives. Remove barriers that impede change adoption, balance automation with human judgment, and respond resourcefully to new demands, priorities, challenges or obstacles. Demonstrate high judgment in decision-making while maintaining strong risk management and compliance standards.

Drive adoption and optimization of HR technology solutions to enhance efficiency, data accuracy, and employee experience. Lead the HR team in developing digital fluency, leveraging analytics for decision-making, and utilizing AI to streamline processes while maintaining a human-centered approach.

A day in the life

Your day will be a dynamic blend of strategic partnership and hands-on people management. You'll navigate multiple priorities, from leadership development to employee engagement initiatives. Balancing immediate needs with long-term objectives, you'll respond to time-sensitive matters while driving strategic workforce planning. Using cutting-edge AI-powered analytics, you'll derive real-time insights to tackle challenges in attrition, attendance, and engagement. You'll collaborate closely with business leaders, guiding them through critical decisions and change management processes. Your expertise will be crucial in analyzing key performance indicators and implementing data-driven solutions. From the production floor to strategy meetings, you'll keep a pulse on workplace culture while steering organizational initiatives. You'll develop and empower your team to leverage innovative HR technologies, enhancing decision-making and operational efficiencies. In this fast-paced environment, you'll have numerous opportunities to innovate and create meaningful impact across your site(s) and broader organization.

About The Team

Amazon’s Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF) are fast-paced environments that utilize robotics, scanning machines, and computer systems that track and allow the delivery of millions of items (and smiles) to households daily.

NACF PXT is a talent cultivator where Amazonians gain a depth of experience and expertise nurtured to grow, flourish and thrive in other business lines across Amazon. Our HR Leaders provide strategic and tactical leadership direction, executing our people initiatives, providing internal customer support, and driving HR functional excellence and process improvement in locations with up to 6,000 associates. NACF's PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future.

Basic Qualifications

Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience

10+ years of human resources leadership, or 10+ years of leadership in operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, or manufacturing experience

Experience supporting both hourly and salaried workforce

Experience leading organizational change initiatives across multiple locations

Experience in employee relations, risk management, workforce management and compensation management

Experience analyzing HR metrics and using data insights to drive business decisions

Preferred Qualifications

Master's degree, or MBA

Knowledge of employment law and HR policies and procedures

8+ years of hiring, leading and developing teams experience

Experience in employee relations, risk management, workforce management and compensation management

Experience leading HR operations across multiple business units or regional locations

History of implementing scalable initiatives that improve business outcomes

Experience in full-cycle talent management, including workforce planning, talent acquisition, development, performance management, and succession planning

Success building and executing strategies that enhance employee engagement and retention

Ability to advance technology initiatives, including AI integration and emerging tools, to drive operational excellence and efficiency

Experience coaching and developing senior leaders as a strategic HR business partner

Demonstrated success supporting business operations across multiple locations and geographical regions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)