Sr. HR Business Partner, NACF

Amazon Inc.; Wilmington (DE); On-site; USD 130,000 - 176,000; Full time

Benefits offered by this job

RSUs

Comprehensive benefits

Onsite role

Job summary

Amazon.com Services LLC in Wilmington, DE is seeking a Senior HR Business Partner (Sr. HRBP) to lead a diverse HR team and partner with global leadership on talent, culture, and risk management.

The role blends strategic insight with tactical delivery to elevate employee experiences and organizational health. You will guide leadership on talent development, succession, and workforce analytics, leveraging AI-enabled insights while maintaining high-touch support for sensitive employee matters.

Qualifications

• Bachelor's degree or 2+ years Amazon experience.
• 5+ years HR or related experience across business functions.
• Experience using data to influence business decisions.
• Experience supporting or leading employee-focused processes (onboarding, benefits, investigations, training, talent management).

Responsibilities

• Lead and develop a diverse HR team, elevating them to strategic partners.
• Drive risk identification with early warning systems and data insights.
• Shape the strategic vision for employee experience and organizational health.
• Partner with business leaders on integrated talent strategies and succession planning.
• Lead analytics and AI usage to uncover patterns and inform decisions.
• Set goals for culture transformation and diversity/inclusion initiatives.
• Guide HR technology adoption while preserving high-touch support.

Skills

Leadership

Data-driven

HR policy

Employee relations

Change management

Strategy

Coaching

AI tools

Education

Bachelor's degree

Master's degree or MBA

Tools

HRIS/HR analytics

Data visualization

AI-enabled tools

Job description

Job ID: 10560885 | Amazon.com Services LLC

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The Senior HR Business Partner (Sr. HRBP) is a key strategic partner on the (NACF) PXT team, bringing expertise in leadership development, employee experience, culture, and change management. This role balances tactical excellence with strategic insight, leveraging both technology and human judgment to align local leadership, centralized support, and systems in delivering high-quality employee experiences.

The Sr. HRBP contributes to excellence in PXT service delivery through leadership and strategic insight. They support team development and process optimization while upholding high standards and risk management practices. Leveraging data and experience, they inform business decisions and help implement scalable solutions. Their influence extends across the organization, collaborating with leaders to advance key initiatives and deliver solutions that balance immediate needs with long-term objectives.

You will be expected to work onsite at an Amazon facility.

Key job responsibilities

• Lead and develop a diverse team of HR professionals, coaching them to elevate beyond tactical execution to become strategic partners who proactively identify and mitigate organizational risks while delivering exceptional service.
• Drive a culture of proactive risk identification and mitigation by establishing early warning systems, leveraging data insights, and building strong partnerships across functions. Guide your team in developing sound judgment to spot emerging people-related risks before they impact the business.
• Shape the strategic vision for employee experience and organizational health. Challenge status quo thinking and drive innovation in HR practices while ensuring sustainable execution. Enable your team to move beyond immediate problem-solving to address systemic issues and opportunities.
• Partner with business leadership to develop and execute integrated talent strategies that address both current needs and future capability requirements. Coach leaders on effective talent development while building a strong succession pipeline within your own HR organization. Anticipate future talent needs and evolving workforce dynamics to future-proof both operations and HR.
• Lead your team in effective use of analytics and AI tools to uncover hidden patterns, predict emerging risks, and drive data-informed decision making. Translate complex insights into compelling narratives that influence senior stakeholders and drive organizational change.
• Set clear goals for culture transformation with business leaders. Design and implement comprehensive strategies to systematically strengthen organizational health, talent capabilities, and leadership effectiveness. Champion initiatives that measurably enhance diversity, equity and inclusion.
• Drive strategic adoption of HR technology to enable both efficiency and excellence in service delivery. Guide your team to leverage automation while preserving high-touch support for sensitive employee matters requiring human judgment and empathy.

A day in the life

A typical day involves balancing strategic insight with tactical execution. You'll provide expertise in employee relations, coach leaders through performance and development matters, and drive HR functional excellence. Operating with autonomy, you'll partner with leaders at multiple levels to develop forward-looking strategies focused on employee experience and operational objectives.

Through data analytics and AI-enabled tools, you'll identify trends and opportunities while maintaining the human connections essential for building trust. You'll support critical HR processes such as investigations and talent management while leveraging technology to enhance service delivery and decision-making, knowing when automation creates efficiency and when personal interaction remains crucial.

Success in this role comes from effectively enabling strong people leadership, influencing at scale, and addressing root causes of systemic issues. Through a combination of data-driven insights and strategic partnerships, you'll help create and maintain a workplace culture where employees feel valued, supported, and empowered to perform at their best.

About the team

Amazon’s Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF) are fast-paced environments that utilize robotics, scanning machines, and computer systems that track and allow the delivery of millions of items (and smiles) to households daily.

NACF PXT is a talent cultivator where Amazonians gain a depth of experience and expertise nurtured to grow, flourish and thrive in other business lines across Amazon. Our HR Leaders provide strategic and tactical leadership direction, executing our people initiatives, providing internal customer support, and driving HR functional excellence and process improvement in locations with up to 6,000 associates. NACF's PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future.

Basic Qualifications

• Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
• 5+ years of human resources or mix of equivalent experiences (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing) experience
• Experience using data to influence business decisions
• Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management

Preferred Qualifications

• Master's degree, or MBA
• Experience leading large teams/operations, including a salaried/hourly workforce, in a rapidly changing customer service, manufacturing, production or distribution environment
• Knowledge of employment law and HR policies and procedures
• Experience with employee relations
• Experience partnering with, coaching, and guiding senior leaders as a strategic HR business partner
• Experience building, developing, and retaining high-performing HR teams, with demonstrated success in improving team productivity and engagement
• Experience leveraging AI-powered tools and technologies to improve processes and service delivery, with demonstrated ability to drive technology adoption amongst teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Preferred Qualifications

• Master's degree, or MBA
• Experience leading large teams/operations, including a salaried/hourly workforce, in a rapidly changing customer service, manufacturing, production or distribution environment
• Knowledge of employment law and HR policies and procedures
• Experience with employee relations
• Experience partnering with, coaching, and guiding senior leaders as a strategic HR business partner
• Experience building, developing, and retaining high-performing HR teams, with demonstrated success in improving team productivity and engagement
• Experience leveraging AI-powered tools and technologies to improve processes and service delivery, with demonstrated ability to drive technology adoption amongst teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

USA, DE, Wilmington - 130,000.00 - 175,900.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.