HR Manager, NACF

Amazon; Desert Hot Springs (CA); On-site; USD 143,000 - 193,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon’s North America Fulfillment (NACF) PXT team seeks an HR Manager to partner with site leadership, focusing on leadership development, employee experience, culture, and change management. You will balance tactical execution with strategic insight, leading a diverse HR team onsite.

This role emphasizes operational excellence, data-driven decisions, and the use of AI to streamline processes while preserving a human-centered approach.

Qualifications

• Bachelor’s degree or equivalent experience in HR leadership
• 5+ years of HR leadership or equivalent leadership in operations, customer service, or logistics
• Experience implementing data-driven workforce solutions and HR metrics
• Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management

Responsibilities

• Lead a diverse team of HR professionals to drive operational excellence and ensure compliance with policies and laws
• Partner with business leaders to strengthen culture and deliver business results with data-driven workforce solutions
• Drive talent management and development across all levels, coaching leaders to build high-performing teams
• Monitor employee sentiment via data analysis and feedback mechanisms; implement action plans to strengthen culture
• Champion organizational change through stakeholder management and change leadership
• Drive adoption and optimization of HR technology; develop digital fluency and use AI to streamline processes
• Own end-to-end PXT operational excellence with rigorous process execution and timely issue resolution

Skills

HR Leadership

Data-driven HR metrics

Employee experience

Change management

People management

Education

Bachelor’s degree

Job description

Description

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Manager is a key strategic partner on the PXT team, bringing expertise in leadership development, employee experience, culture, and change management. This role balances tactical excellence with strategic insight, leveraging both technology and human judgment to align local leadership, centralized support, and systems in delivering high-quality employee experiences.

Description

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Manager is a key strategic partner on the PXT team, bringing expertise in leadership development, employee experience, culture, and change management. This role balances tactical excellence with strategic insight, leveraging both technology and data to enhance decision-making. Leading a diverse team of HR professionals, you'll balance automation with human insight to drive excellence throughout the employee lifecycle. Success demands operational excellence, leadership presence, and the ability to connect strategic vision to execution. The HR Manager leads and is responsible for operational excellence and organizational health through strategic PXT leadership and effective people management. They strengthen culture and deliver business results by translating organizational priorities into actionable plans through their site’s PXT function. HR Managers execute business goals through hands‑on leadership and data‑driven decision making, while partnering with business leaders to improve leadership effectiveness and employee experience. You will be expected to work onsite at an Amazon facility, ensuring personal connection and hands‑on leadership where needed.

Key job responsibilities

• Lead a diverse team of HR professionals with varying levels of experience to drive operational excellence through high-judgment decisions, risk mitigation, and employee experience enhancement. Guide your team in ensuring practices comply with company policies, procedures, and federal, state, and provincial laws or regulations, while fostering their professional growth and expertise.


• Partner with Business Leader(s) to strengthen culture and deliver business results. Create an environment where employees feel safe, valued, and respected through data‑driven workforce solutions and effective people management practices.


• Drive talent management and development across all levels, establishing mechanisms for equitable selection, retention, and performance optimization. Coach leaders to build high‑performing teams and address performance gaps effectively.


• Monitor employee sentiment through regular floor presence, data analysis, and feedback mechanisms. Hold leaders accountable for delivering positive employee experiences and implement targeted action plans to strengthen culture.


• Champion organizational change through effective stakeholder management and change leadership. Engage teams regularly, remove adoption barriers, and model positive behaviors while maintaining strong partnerships across functions.


• Drive adoption and optimization of HR technology solutions to enhance efficiency, data accuracy, and employee experience. Lead the HR team in developing digital fluency, leveraging analytics for decision‑making, and utilizing AI to streamline processes while maintaining a human‑centered approach.


• Own end-to-end PXT operational excellence through rigorous process execution, structured inspection routines, and effective use of tools and data. Ensure consistent documentation standards and timely issue resolution while escalating systemic concerns appropriately.

A day in the life

Your day will be a dynamic blend of strategic leadership and hands‑on people management, requiring excellent organizational and interpersonal skills to manage multiple priorities. You'll regularly engage with teams on the production floor while responding to time‑sensitive matters such as employee concerns and investigations. Using cutting‑edge AI‑powered analytics and data insights, you'll identify trends and opportunities in areas like attrition, attendance, and engagement. You'll collaborate closely with business leaders, providing strategic guidance while maintaining strong relationships across all levels of the organization. Through these partnerships, you'll drive initiatives that enhance employee experience and strengthen cultural health. From coaching leadership teams to implementing innovative HR technologies, you'll balance technical expertise with human judgment in complex situations. In this fast‑paced environment, you'll have the opportunity to create sustainable improvements and meaningful impact across your site and broader organization, helping build a workplace where employees feel valued, supported, and empowered to perform at their best.

About The Team

Amazon’s Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF) are fast‑paced environments that utilize robotics, scanning machines, and computer systems that track and allow the delivery of millions of items (and smiles) to households daily. NACF PXT is a talent cultivator where Amazonians gain a depth of experience and expertise nurtured to grow, flourish and thrive in other business lines across Amazon. Our HR Leaders provide strategic and tactical leadership direction, executing our people initiatives, providing internal customer support, and driving HR functional excellence and process improvement in locations with up to 6,000 associates. NACF’s PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future.

Basic Qualifications

• Bachelor’s degree, or 2+ years of Amazon (blue badge/FTE) experience


• 5+ years of human resources leadership, or 5+ years of leadership in operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, or manufacturing experience


• Experience implementing data‑driven workforce solutions and HR metrics


• Experience supporting or leading employee‑focused processes including onboarding, benefits, investigations, training or talent management

Preferred Qualifications

• Master’s degree, or MBA


• Experience supporting hourly, front‑line, and salaried employee populations


• Knowledge of employment law and HR policies and procedures


• Experience with employee relations


• Experience building, leading, and developing high‑performing HR teams through effective coaching, mentoring, and people management


• Expertise in core HR functions including talent lifecycle planning, workforce management, and organizational effectiveness


• Experience in implementing solutions that measurably improve employee experience, engagement, and retention


• Experience driving adoption of technology solutions, with experience leading teams through digital transformation and process improvements


• Experience partnering with, coaching, and guiding senior leaders as a strategic HR business partner

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Desert Hot Springs - 143,000.00 - 193,400.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10556831