Sr. HR Manager , NACF

Amazon Inc.; Olyphant (Lackawanna County); On-site; USD 150,000 - 202,000; Full time

Job summary

Amazon.com Services LLC is seeking a senior HR leader to drive strategic, data-informed HR initiatives across NACF PXT. You will partner with site and regional leaders to align diversity, talent and performance goals, while guiding organizational change and technology-enabled HR improvements.

The role emphasizes coaching senior leaders, scaling processes across multiple locations, and leveraging AI to enhance efficiency and employee experience.

Qualifications

• Bachelor's degree or 2+ years Amazon experience.
• 10+ years of HR leadership or equivalent in operations, service, or manufacturing.
• Experience supporting both hourly and salaried workforce.
• Experience leading organizational change across multiple locations.
• Experience in employee relations, risk management and compensation.
• Experience analyzing HR metrics and using data insights.

Responsibilities

• Own and create sustainable HR strategies to drive attrition, attendance, and engagement.
• Partner with Business Leaders on hiring, retention, development, and performance.
• Collaborate with centers of excellence and shared services to scale solutions.
• Harmonize site priorities with diversity, inclusion, and talent initiatives.
• Drive change initiatives, balance automation with human judgment and risk controls.
• Lead adoption of HR tech, analytics, and AI to improve efficiency.

Skills

HR leadership

data insights

change management

strategic partnership

Education

Bachelor's degree

Job description

Job ID: 10559430 | Amazon.com Services LLC

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. Through the combination of employee engagement and technology, PXT empowers Amazonians whose dedication and creativity consistently deliver exceptional customer experiences.

Key job responsibilities

• Own and create sustainable HR strategies that drive improvements in attrition, attendance, and engagement while setting clear vision for the HR team. Model, train, and coach behavioral expectations and hold operations and HR teams accountable for timely resolution of concerns and maintaining service excellence.


• Work closely with Business Leader(s) as a strategic partner on all people-related decisions, providing leadership coaching and constructive feedback to enhance their capabilities while collaborating on strategies for equitable hiring, retention, development, and performance optimization to build strong, engaged teams.


• Establish effective partnerships with specialized HR functions, including centers of excellence and shared services (e.g., compensation, staffing, recruiting). Challenge status quo and leverage technology to drive improved performance and employee experiences, scaling solutions across the site, region and beyond.


• Collaborate with site and regional leadership teams to harmonize site-specific priorities in alignment with broader organizational goals, with particular focus on diversity & inclusion, employee experience, and talent management initiatives. Use data-driven insights to inform strategy and measure impact.


• Lead, champion, and ensure follow-through on organizational and operational change initiatives. Remove barriers that impede change adoption, balance automation with human judgment, and respond resourcefully to new demands, priorities, challenges or obstacles. Demonstrate high judgment in decision-making while maintaining strong risk management and compliance standards.


• Drive adoption and optimization of HR technology solutions to enhance efficiency, data accuracy, and employee experience. Lead the HR team in developing digital fluency, leveraging analytics for decision-making, and utilizing AI to streamline processes while maintaining a human-centered approach.

A day in the life

Your day will be a dynamic blend of strategic partnership and hands-on people management. You'll navigate multiple priorities, from leadership development to employee engagement initiatives. Balancing immediate needs with long-term objectives, you'll respond to time-sensitive matters while driving strategic workforce planning. Using cutting-edge AI-powered analytics, you'll derive real-time insights to tackle challenges in attrition, attendance, and engagement. You'll collaborate closely with business leaders, guiding them through critical decisions and change management processes. Your expertise will be crucial in analyzing key performance indicators and implementing data-driven solutions. From the production floor to strategy meetings, you'll keep a pulse on workplace culture while steering organizational initiatives. You'll develop and empower your team to leverage innovative HR technologies, enhancing decision-making and operational efficiencies. In this fast-paced environment, you'll have numerous opportunities to innovate and create meaningful impact across your site(s) and broader organization.

About the team

Amazon’s Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF) are fast-paced environments that utilize robotics, scanning machines, and computer systems that track and allow the delivery of millions of items (and smiles) to households daily.

NACF PXT is a talent cultivator where Amazonians gain a depth of experience and expertise nurtured to grow, flourish and thrive in other business lines across Amazon. Our HR Leaders provide strategic and tactical leadership direction, executing our people initiatives, providing internal customer support, and driving HR functional excellence and process improvement in locations with up to 6,000 associates. NACF's PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future.

Basic Qualifications

• Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience


• 10+ years of human resources leadership, or 10+ years of leadership in operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, or manufacturing experience


• Experience supporting both hourly and salaried workforce


• Experience leading organizational change initiatives across multiple locations


• Experience in employee relations, risk management, workforce management and compensation management


• Experience analyzing HR metrics and using data insights to drive business decisions

Preferred Qualifications

• Master's degree, or MBA


• Knowledge of employment law and HR policies and procedures


• 8+ years of hiring, leading and developing teams experience


• Experience in employee relations, risk management, workforce management and compensation management


• Experience leading HR operations across multiple business units or regional locations


• History of implementing scalable initiatives that improve business outcomes


• Experience in full-cycle talent management, including workforce planning, talent acquisition, development, performance management, and succession planning


• Success building and executing strategies that enhance employee engagement and retention


• Ability to advance technology initiatives, including AI integration and emerging tools, to drive operational excellence and efficiency


• Experience coaching and developing senior leaders as a strategic HR business partner


• Demonstrated success supporting business operations across multiple locations and geographical regions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, PA, OLYPHANT - 149,600.00 - 202,400.00 USD annually